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May 2024 by Ronda Sullivan
Love, love, love this store. Amazing deals. Wide selection.
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April 2024 by Kacie Brown
My family needed a few last minute outfits for a graduation and cruise. Mrs. Valerie of the women's department was absolutely wonderful and helped myself, my sister, my mum, and grandma find lovely outfits and good deals. I find clothing shopping very stressful but, it was a wonderful experience. Also, my first time ever shopping at Von Maur. I will be back, thank you Mrs. Valerie!
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April 2024 by Kali Titus
Bunny is the epitome of customer service!! I have been coming to Von Maur for over 10 years and have always had a wonderful experience with every one I have encountered with. Recently I went in to do an exchange as I could not find the item online. Bunny called around to find what I needed, and I received it maybe within 2 days! Not only did she go above and beyond for me to find the Vuori leggings in my size, she called me to follow up that I got them in the mail, and sent me a hand written card! Bunny truly made me feel like a valued customer and she cared about my needs. Her customer serviced is unmatched! Thank you for all that you do, Bunny!
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April 2024 by Curteen Carrington
To expensive
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March 2024 by Giovanna G.
Great selection and amazing staff! Exceptional customer service all around the store!
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March 2024 by Ross Gordon
My wife loves your stuff!
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March 2024 by Fawn M.
We had a pleasant experience with Kim Cook in the women's shoes department as she helped our daughter pick new shoes for work. She was very helpful and patient with us and made something as simple as buying new shoes a fun experience! We will definitely be back to see her for future needs.
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January 2024 by barbara rudolph
Love this unique shopping experience for clothes and so much uniqueness for my home. My favorite store!
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January 2024 by Johanna Pipes
Super nice employees. Very nice store
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December 2023 by Julie H.
They bug you from the minute you walk-in the door and don't even think about getting gifts wrapped. They won't approximate how long it's going to take. It took approx. 3 hours to wrap 4 items. This big of a store should hire more people at Christmas!! I came back after 2 hours because they still had not texted me! Again, they won't give you any idea of when wrapping will be done. So, don't ask. Rigidity is their middle name. So disappointing- why do they get your hopes up just to keep you hanging? Hire more people to wrap!! Don't be cheap. I spend a lot of money in this store for Christmas every year, no exception this year, and when my ticket finally came up they could not add 3 more items (which I bought while waiting around for my other gifts to be wrapped). Wow - I'll never shop here again. They just lost business. I will never step foot into Von Maur again. Also, you should know, I spoke to two ladies in management who did not seem to care about customers needs or expectations, so keep that in mind. If the owner of this store would like some suggestions on how to better manage the holiday rush, I have some ideas. Number 1) remember that your customers are what keeps you open, and 2) Christmas will always be busier than other times of the year, so maybe hire holiday help accordingly. Also, you may want to have a management pow wow to see if you all can come up with less rigid policies which are more centered on customer needs. I shouldn't have had to take another separate ticket for 3 additional items when they had just started wrapping my other 4 presents after 2 hours of me wandering around trying to waste time, buying more items in your store. You could at least give people a heads up from the start that there will be a 3 hour wait for four items to be wrapped. Even restaurants do that when putting you on a waiting list. I'm sure no restaurant would say, "we can't tell you that." p.s. the piano, which sounds like it's on a weird chopstick setting, will drive you crazy after a while. I know, because I listened to it for over 3 hours.
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December 2023 by Tammy Hodge
Always something new!
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December 2023 by Meredith Wolf
I had the most AMAZING shopping experience of my life with Jennifer! She was so kind and helpful while helping me pick out a beautiful new purse. I had so much fun with her and I can’t wait to come back!
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October 2023 by Joan Adkins
The best customer service ever! At the store an associate helped me find an item that I was struggling to purchase online. She figured it out and my jacket is on the way! I was conversing with Jenifer, the handbag department manager and I shared my frustration with the website with her as well. She found a phone number for me so I could order online with a live associate! It's so refreshing to have in person contact and knowing a company who understands the value of customer service. Visit the store for a one of a kind experience!
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October 2023 by Judith Barker
Service is excellent
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October 2023 by Ray Bradshaw
Everyone was so helpful and polite. It was the first time shopping this department store. Thanks for making our shopping experience so memorable.
