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July 2025 by Greta C
The guy I had really didn’t pay attention to what I was there for and was not focused on what I wanted. I was going to update my phone and iPad but left without a purchase because of his attitude.
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July 2025 by JS
Seems like the price is better and new phone if you visit every 3 years
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June 2025 by Jaclyn Cooper
Jonathan was truly amazing. Zero judgment. Very knowledgeable. A rockstar. Very smart young man!
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June 2025 by Messie Mehari
6.30 PM june 2nd 2025. . I’m currently at the Verizon Polaris branch, where I purchased a lifetime screen protector. Unfortunately, I’ve been told that they cannot locate any record of this transaction. I’m extremely disappointed that the store is not honoring what was promised as part of my original purchase.
I’ve spoken with a representatives here, but he has been able to assist me effectively. The experience has been very frustrating. I’d appreciate your help in resolving this matter as soon as possible.
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May 2025 by Nick Sarli
Just done with Verizon all together at this point. It's more expensive than every other carrier and the service is garbage. Sales people can't communicate worth a damn and couldn't sell their way out of a paper bag. Tech support is non-existent -- every time I get a new device it ends with a 60-90 minute phone call to tech support to activate the device (and there are time where it still hasn't worked). Stay away and find a new carrier. People giving this location AND/OR Verizon 5 stars must be Russian bots. We are switching carriers this summer after 19+ years.
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May 2025 by Carol Nelson
The experience at this location was excellent. Was able to complete all of our issues .
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May 2025 by Chad Sobers
I was in store a couple of weeks ago in need of a new phone and I have to say, this was one of the most enjoyable customer service experiences of my life. Caleb greeted me with a smile and hello the moment I walked in the door and was an absolute treat to deal with through the entire process. I honestly can’t say enough good things about my experience, if you stop in I highly recommend asking for Caleb, he’s a gem!!
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May 2025 by Angelia Gnagy
Drew was so knowledgeable and helpful. He was patient with my questions, and did not make me feel pressured at any point. He made what we felt like was a complicated issue, turn out just fine, and we left feeling like that was one of the best customer service experiences we've had in a long time. Thank you Drew!
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May 2025 by Amanda Troy
This specific store is awesome! The staff here has helped me for years providing great customer service and support. Anytime I have purchased a new device or had an issue come up they were both willing and able to assist. Their professionalism, honesty, and consistency to deliver a great customer experience is what will keep me coming back to the Polaris store!
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August 2024 by Shiny Pokébae
Greg at the Polaris Verizon was absolutely amazing. He got my phone and watch fixed after a major SIM card issue in less than 15 minutes! We will definitely be back to see him for our upgrades
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July 2024 by Ashlee Brown
Had to run in today to get my SIM card replaced. I was in and out within a few minutes, everyone was very nice and helpful.Thank you!
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July 2024 by Steven Scott
Rude, slow, Horrible service. I went to visit there today they were supposed to open at 10:00 there's a guy that walked in at 10:15 and said he had no idea when they would open basically told me to go jump in a lake. T-Mobile here I come
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July 2024 by Alicia Paas
Useless, didn’t even try to help me.
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June 2024 by Mike Willis
Was there for an upgrade. Issue with new phone and had to return. Wifi in store was so bad they had to use a hotspot to complete the software upgrade. Was there over 1.5 hours. They push the Verizon home internet which doesn't work and we went through three representatives due to them either leaving or going on break. Will not get another device from here.
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June 2024 by Adam Demas
Gabriel's a real piece of work. How would you threaten a customer that's been with Verizon over 9 years? I can't believe people like this exist.
Trying to straighten my bill in a threatens me to point where I get up and walk out and his friends sat there and did nothing. Tough guy thinks like he's a real gangster... Except he's a cell phone salesman.
Yikes.
