Store associates were nice enough and tried their best to be helpful but there's simply a lack of training and employees at this store. Expect a two hour wait. Maybe it was the time of day I walked in here but the Verizon location at Olentangy is better.
April 2024
Matthew W. was awesome and personable. He gave great service by giving us a much cheaper option than getting a new phone. I would recommend him (and the store) to anyone!
March 2024
Horrible customer service. Saturday morning. Place is full of customers. 2 employees in the entire store. Each transaction is taking 45 min to 1 hour. Plan on spending a few hours here. Whatever happened to taking care of the customer?
