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March 2024 by Jason A. Cramer
What a great store, Bob was incredibly helpful and really knew his information. Thank you for the great product!
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February 2024 by Maria R.
Glad to have an actual luggage store just minutes away - it makes a big difference to be able to see and feel luggage in person. Staffers are knowledgeable and friendly.
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January 2024 by Susan Gifford
Fabulous customer service.
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July 2023 by John Heintz
So much shopping is done online (me too), but sometimes face to face relations matter a lot. Our experience here proves the point. Our luggage lock and zipper were ruined at the airport (TSA? Luggage handlers?). We weren’t sure which was wiser-repair or replace. Urban Baggerie shipped the damaged piece to the repair facility and obtained a very reasonable estimate. We opted for repair. They handled the shipping and all of the communication. Sometimes people matter more than Amazon. Go figure.
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June 2023 by John H.
So much shopping is done online (me too), but sometimes face to face relations matter a lot. Our experience here proves the point. Our luggage lock and zipper were ruined at the airport (TSA? Luggage handlers?). We weren't sure which was wiser-repair or replace. Urban Baggerie shipped the damaged piece to the repair facility and obtained a very reasonable estimate. We opted for repair. They handled the shipping and all of the communication. Sometimes people matter more than Amazon. Go figure.
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March 2023 by Anna H.
They are very helpful for travel and flying needs. They have really expensive luggage with lifetime warranties. They also have affordable luggage with 10 year warranties. They have the best selection of medication carrying travel cases. They give you one on one customer service help if you like. Or you can just look around on your own. They have everything out and a table where you can try the luggage open to see how you like it. Then give you new ones to buy that haven't been out.
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December 2022 by Sandy
Super friendly knowledgeable customer service! Bought a piece of luggage fast and easy ☺️
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December 2021 by ale hernandez
I got my jacket embroidered here and it looks great! Also, I was short a dollar and the sweet lady ringing me up said it was okay. Super nice staff! I really appreciate it!
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November 2021 by Vane S
Wonderful selection of everything you might need for travel. I got a great crossbody bag that's anti-theft and has lots of handy pockets. The owners are very well-informed and extremely helpful. I really like their new location on Polaris Parkway. Parking is more convenient than the mall. Highly recommend!
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June 2021 by Jen W
The new store is wonderful. Easy to get to. A wide selection of all of my favorites, everything I need for all my travel. I went for a repair on a bag I bought at this store years ago, and it was taken care of promptly. And I found a new little satchel to take home with me too. I want a local store, owned by neighbors, where I can try out the luggage! Everyone is friendly and knowledgeable.
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February 2020 by Anup Kanodia
john was excellent
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December 2019 by Yareny Cartujano
Worst expierence ever I don’t know if it’s because my family is Mexican but we went in to see luggage because we’re going on a trip soon and the men that was at the cashier (older men) didn’t say hi or bye when we went in he didn’t ask if we needed help we actually said goodbye he looked down at us and didn’t respond. EXTREMELY RUDE!!! I don’t recommend going here if your looking for good customer service
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November 2019 by L. M.
I bought a suitcase here 17 years ago and have used it extensively for global and domestic travel. It needs a bit of repair and both the store and manufacturer stand behind the product. The clerk was knowledgeable and friendly. Yes, I could get cheaper luggage on line, but I am willing to pay a bit more for quality and service.
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October 2019 by Vlad Xavier
A nice store, but very over-priced items.
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March 2019 by maxwell posival
I love the Urban Baggerie. I like the selection that this store has, and how helpful the staff is. This is the place offers repair on luggage. This is a place to get Bosca leather goods!