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July 2025 by Lori
I frequent the UPS store at Graceland quite a bit. The young guys that work in there are always so nice.
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July 2025 by Gene Finkler
Always courteous and very supportive!
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March 2025 by Eric Trudeau
Super helpful and friendly staff. Went in and got everything done quickly and easily.
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February 2025 by Tracy Schaub
The convenience of the Amazon return process at the UPS STORE is terrific! The staff are very helpful and friendly!
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February 2025 by Terri Wilkerson
Friendly quick Happy service!
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January 2025 by Kayla N
Every package I have dropped off has arrived at the recipient’s house damaged!! I wrap my items meticulously and to where they cannot move during transit! I strongly believe the employees stomp the boxes for fun!! No issues with any other location. DROP YOUR PACKAGES ELSEWHERE!!!!!!
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January 2025 by Sarah Schaffner
The staff is always really helpful whenever I visit. Sometimes working together to answer questions I might have. I was shipping a very large package and they Or easily able to answer all of my questions.
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November 2024 by Dave Bush
Incredible service! The gentleman that hat assisted me was super knowledgeable, helpful and professional, a total champ!
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October 2024 by Alex C
Sketchy as hell..read previous reviews. They've stolen multiple packages from customers.
I've gone in there a few times and all the emoyees act super, super shady. I've never run into that at a UPS store.
I would avoid at all costs.
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October 2024 by CarCounsel
Mauricio was patient and professional when I came in right before closing with 3 separate shipments. Thanks Mauricio!
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July 2024 by R SESSLEY JR
I dropped off my son’s Nintendo switch. Nintendo gave me instructions on how to package it. I shared the info with the employee. I thought we’d package it together but he said he’d do it later. I paid, got my receipts and left.
Then I got an email and call from Nintendo and they said an empty package arrived to them. Nintendo is investigating for theft.
So either the employee stole my son’s switch or they packaged it up and it was stolen in route to Nintendo.
Luckily Nintendo is going to replace the switch and I’m filling a claim with ups and reporting the store.
My son is attached to his stuff. And even though he’s getting a new one, he’s upset because he just wants his stuff.
I really really don’t like thieves. I’m not accusing this store but it didn’t feel right not seeing my sons switch packaged up. I should have demanded to see them package it because now I have no idea if it was ever in the box. At least if I saw them package it up I’d know it wasnt someone at the store who stole it. Nintendo told me they received a perfectly packaged unopened box with nothing in it but padding.
Overall we got a bad deal from this store and I’ll never go back accept to file my claim.
If I could give no stars then I would. We are so disappointed. I took my son with me to use the whole experience as a teachable moment and the only teachable moment I have now is that people steal and you have to protect yourself.
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June 2024 by Brian Siegel
Go here if you want your packages stolen. I dropped off a package worth A LOT of money. It was scanned in and then never updated after that. I went in to see what was going on and was told "I don't know call corporate to file a claim". 2 weeks later I see part of my package FOR SALE ON EBAY, I know it's the exact one because it's serial numbered and can prove it. Avoid this location sd someone is stealing peoples packages.
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April 2024 by israa ferhat
The guy there was great with me and helped me quickly and nicely thank you ☺️☺️☺️
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March 2024 by Linda Haberman - Rinehart
The staff in Graceland Shopping center on High St in Columbus Ohio, is the best. They know there stuff. I'm a 77yr old senior and losing my ability to operate any thing relating to a computer, copier, faxing, pulling documents off my phone. Those fellows were absolutely amazing and need a raise. 2 different days I went there, the 1st time one fellow by himself, and was able to wait on customers in a long line and do my faxing and copying for me. I saw 3 different guys, all 3 were very friendly, and knowledgeable. Great location.
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March 2024 by Julia Grawemeyer
Friendly and helpful staff
