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September 2023 by Yvonne Williamson
Customer service is excellent at this location. The workers are diligent and informative. I will use them again.
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September 2023 by Tess E.
We had an excellent experience at this Uhaul location. We worked with the general manager (I think named Jenny?) who was flexible and extremely helpful when we had to add an auto transport last minute.
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July 2023 by Ryan Gregory
Great fast service affordable and reliable and easy
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June 2023 by Kurtis Hickey
We had a great experience at the Broad and Central location. The service agents at the counter were very accommodating and resolved an issue with our first truck promptly and got us on our way. Thank you all so much and we will be sure to look to them in the future for any of our hauling needs.
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February 2023 by Josh Aldrich
They do it all for you! They take pictures of the truck, make sure it is clean and smelling good, and make the key pickup/drop off easy when they are closed. Got a uhaul from one of those gas stations that rents them out….the thing was so dirty and nasty. 1000% will always use this location. Best uhaul experience
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August 2022 by Angela B.
I flew into Columbus Ohio and reserved a truck for 24/7 pickup at 2am last Tuesday morning. First they wanted 2 references to call at 2am which was a hassle but I got it done (should be done prior to pickup, during business hours) I got to the lot and there were so many uhauls parked in the lot, I was unable to get the van out. I ended up denting the van and I had to wait in a bad part of town from 2am until 7am when the manager showed up. The manager moved a truck and helped us get out but didn't apologize for the issues, he just said *you know my number is on the door, right? * no, I didn't know, I was on the phone with uhaul customer care all night and they didn't know how to get a hold of him either. They still charged me for 2am pickup even though I didn't leave with the vehicle until 7am. When I dropped off the van today I was in a hurry to get to a flight. I saw I had been charged a cleaning fee so I did not clean the van all the way. I got all thy trash out at the uhaul location but there was dirt inside, it had some dirt and dust on the floor, it had been raining, I was camping, and I didn't have the tools to clean the dirt but it wasn't that bad (I have pics) The lady who came out to clean it cussed me out and told me "F*** this, this is bullSh** I'm going to charge you $100 for this" which was very unprofessional. I apologized and she continued to swear and yell until I left in an Uber. After what they put me through I will never use Uhaul 24/7 pickup again. I come to Columbus every year to camp and always rent a uhaul to carry my gear. Last year my van was probably even more dusty and dirty and they didn't mind at all. I will not go back to this location - and I'll be calling uhaul corporate to inform them of how unprofessional and careless this location and it's employees are.
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June 2022 by Robert Ng
Kenzell was extremely helpful and was accommodating in trying to get our hitch wired correctly to tow a trailer. Highly recommend this uhaul store!
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June 2022 by Stacey Bergmann
Kinsell was great! Pick-up and drop-off were easy. Will rent from here again!
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January 2022 by Paulapj Kreider
Love this place nice friendly service every time I go
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September 2021 by JG Jimmy
I have been shopping here for shipping supplies for a few years. Today there power went out. It came back on and I was patiently waiting and they refused to help me. It was clear the lady didn’t want to assist me because they were closing in 20 minutes. I honestly think they were upset because I interrupted their smoke breaks. I will never shop at this location again!
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September 2021 by Nikki Tilley
Kenzell spoke with my husband over the phone. He was very nice the entire time I was there, even grabbing a chair for me (pregnant) to wait there. The other employee was very nice too and always had a smile on her face!! Will be back for sure!!
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July 2021 by Bonnie Fisher
I returned a truck the same day I got it. I get a call 3 days later asking me when will I be returning the truck. I returned it 3 days before. I fill out a incident report with their customer service. gave them the time that I was there so they can check their cameras and see me returning the keys. I was suppose to be contacted back within 72 hrs. nobody ever contacted me back. so I assumed they saw the video and found the truck. almost a month later I get a call saying they found the truck and I need to get my stuff out. I'm like I did a month ago when I returned it. now I get an email saying I owe $1800. you lost the truck not me.
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June 2021 by Kenyetta Wilson
They charge fraudulent fees, horrible customer service both in store and over the phone. District manager just as bas as store manager quote directly from her mouth “we don’t have to disclose any fees we charge”
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June 2021 by Melanie Blassingame
This uhaul location has plenty of supplies and trucks. The staff went above and beyond for my husband and I when we needed help getting moving bins to our location. I cannot say enough about this location. Will be using them for all of our moving needs going forward.
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November 2020 by Gabriel Arreguin
Very helpful staff at this location, Kenzell helped me out by picking out items that I needed for my move! Would recommend location to others!
