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March 2024 by Mauricio Portillo
I love this place especial the Sinclair store the guys there are so nice and excellent costumer services.
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February 2024 by Evan Corea
Juan went above and beyond to help me with trailer wiring issues.
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January 2024 by Jonathan Doenges
The general manager and staff here are beyond rude!
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December 2023 by Elizabeth Sky
The very best U-haul in Columbus, Ohio. They are very friendly, very clean. They have on site, moving equipment, trucks, trailers, boxes, you name it! I will not go anywhere else in Columbus, Ohio. I like to go to only places that have, and not forgotten, excellent customer care and service without ANY hassle.
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December 2023 by Karin Waterschoot-Perez
I rented a trailer and it was easy and fast. Also easy when returning the trailer someone came out promptly to help us. The only issue i had they wanted to charge for a cleaning fee (on an open trailer?) I called to ask what was dirty and since they had no pictures on file they took that charge off. I did not think we returned it dirty but didn't have any proof, since they did not either they returned that charge without hesitation. Great customers service even with the little misunderstanding. they made it right.
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December 2023 by Monique Frazier
Juan and Alex were absolutely AMAZING! We went to another U-haul on 5th ave beforehand and its was literally night and day customer experience coming to this location. Thank you so much for everything!!
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August 2023 by Meghann Elizabeth
Moved here from out of state and our apartment wasn't ready for us for another week so we extended our UHaul rental for an extra couple of days. This location was very nice and let us keep it parked in their lot until we moved in (it wouldn't fit in the garage near our apartment).Very easy to find! Would use this location again!
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August 2023 by Lynn Bramley
Wth...My son had a unit on 6th floor .They had big sanders ,dust everywhere ,no ceilings on units so dust everywhere .They should not be renting out on this floor if it's not finished .They had to move the equipment so we could get thru plus sanding dust all over floor ,the elevators are small and hard to fit furniture in .Would not rent from here again
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August 2023 by Kyle N
As others have posted before, the customer support agents at this facility are very nice and helpful, but the storage facility itself is falling apart. Besides very high indoor temperatures, tiny passenger elevators, and my storage unit having a leak in the ceiling, a giant crack opened up on the 6th floor while my stuff was there covering everything in on floor with dust. Even though I had stuff in there for 10 days, everything was covered in dust. Come here for the service, not the units.
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August 2023 by Hilary Harlan
This U-Haul holds a special place in my heart. When we were pregnant, we rented out a small space for a little extra storage, and at only about $40 per month, it fit right within our budget and we were able to keep it open until we moved. When we realized we needed more space for road trips, we had our hitch installed here and it has been incredibly sturdy and helpful to have. When we finally moved into a house, and out of our apartment, we were able to purchase boxes here, rent the U-Haul truck, and close our storage unit. The staff is always incredibly courteous and knowledgeable.I also love that this place has special areas around the complex where you can leave old boxes for other people to reuse as well as furniture and other things that you're finished using so that someone else can take them. We got a new wall clock, a nice little table, and a few other pieces of furniture this way. All for free! Just because they allowed the space for people to leave things and trade within our community.I highly recommend this U-Haul facility. I'm not sure that I would go anywhere else for these types of services.
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August 2023 by Sudhakar Bollavaram
Overall good experience. Billed for the gas, but refunded after showing the picture.Make sure you have pictures of the fuel, gas meters and the vehicle for your own cya
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July 2023 by Bella Felder
The 2 stars are only because the customer service has been helpful, efficient, and clear. The storage unit itself HAS ROACHES. They advertise climate controlled, but all they truly have is a thermostat. It was 100 degrees in the storage units. How is that temperature controlled?
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July 2023 by Kira Breeze
their website advertises that you can use a debit card to rent a pick up truck as long as it is a Visa debit card. I wasted money on an Uber to get here just for them to tell me that there is nothing they can do without a credit card, when I had previously had no issues using my debit card in the past. Thank you for wasting my time. Not everyone has a credit card, some people choose not to have them, and it does not mean that they will not be trustworthy renters.
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July 2023 by Brenna Jackson
Great customer service. Juan was very friendly, knowledgeable and helpful. He knew a lot about the services and equipment and even helped us get our auto transport hooked up to our truck!
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May 2023 by Mark K.
Thinking about renting a trailer, the staff here were super friendly and patient explaining my options. Pricing for the trailer (and some hitch accessories I knew we'd need) is very reasonable. Easy to schedule, easy to reschedule. Plenty of packing supplies, etc., inside. Huge storage facility (used to be a hotel) attached.Plenty of parking, easy access off 71 or Morse. Can't turn left out the entrance, so you have to go around the back corner of the building.Pick up and drop off were easy, staff were friendly and helpful. Trailer got the job done.
