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November 2023 by Cristian Roman
The service we received at this location was excellent. Mona went above and beyond to make accommodations for our needs.we are extremely happy and will be staying for a long time
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October 2023 by Cammy Bear
Mona is by far one of the SWEETEST most helpful managers I’ve ever had the pleasure of working with!!! She is so kind and very understanding. Never disrespectful or rude. Handles everyone with love, kindness and respect!! Much love for Mrs Mona!!! ? ??
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October 2023 by Ryan Smetzer
ProsQuick online registration and reservation for a storage unit.Good detailed information on how to go through the various processes given to me by the property manager.The property manager was very kind, understanding, and helpful at every point. Including reassuring me on anything that I was concerned or confused about.The location was clean and generally up kept but with only minor cosmetic damage in places.ConsA bit pricey for what you get and they force you into automatic payments including not monthly but bi weekly for payments.Some miscommunication between the corporate support side and the property manager side with how some processes were done but nothing that to problematic.Overall excellent service and I would be happy to get a storage unit at this location again especially if I can work with the same excellent property manager.
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September 2023 by tinika hopkins
Property Manager Mona was excellent as she made the move in process seamless and her interactions with both myself and other customers were welcoming and genuine. The grounds were clean and she made sure all my access worked with me.
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September 2023 by kavitha renu
Why Fear when Mona is here..!!!The Facility is very clean, secure and located near Polaris. The storage unit finding was very easy and Mona was super helpful finding me right size of the unit. Also she helped me to find out the first two month rent free option as surprise thing.I would 100% recommend this storage unit for the rental purpose which is accessible in the center of city. Mona and the team here helping all the customers to meet their requirement and ensuring the good customer service to everyone. Keep up the momentum team.
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September 2023 by Abdi A
Mona is wonderful! She really helped me out a lot and made my move-in super easy. Thank you so much!
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August 2023 by Julie Fire
I have been more than pleased with this storage facility. We have rented here for several years and would highly recommend it to anyone considering renting a storage unit. The facility manager ,Mona, has gone above and beyond in helping us anytime we had questions and most recently in renting a smaller unit as we needed to downsize. She is so friendly and customer service oriented that she should be the model for what corporate should strive for at ALL of their facilities. Kudos and thank you to Mona!
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August 2023 by Michelle Turner
They kept hiking the price up every few months. I only stayed as long as I did because I loved the manager, Mona, so much. She was friendly, helpful, and professional. She always had my best interest in mind.
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July 2023 by Rebecca Jozwiak
The process from start to finish, was a breeze. Mona was great to work with and you can tell she takes pride in her work. She was patient and explained everything and then walked me through the process, letting me push all the codes etc. She helped me find the best unit for my needs and made the whole process painless! This is my first climate controlled unit and I love it!
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July 2023 by Christian Rizo
I had a great experience with SROA in Lewis Center. What made my experience great was Mona made sure I go through the process on how to and maintain the storage unit that I rented. She was very pleasant and thorough. I have gone through a horrible experience with another storage unit in Lewis Center and I would pay more for great customer service. Mona exemplifies that excellent service.
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July 2023 by Michael Ryba
Much to the chagrin of the previous reviewer, Jessica A, I will add my own personal experience that, like the rest of the reviewers, was absolutely wonderful.I will add that I was not coaxed by deals or special favors by the management there to add a positive review. In fact, it was never brought up one single moment while I rented there.I rented there for almost 3 years. The last two was under Mona and what a great addition to that place. She was always bright, shining and cheerful every single time I was there. She is great conversation, positive and cheery. She is always willing to help right there on the spot, drop everything she was doing and bam, it was done. Every single time.I will actually miss going there. I moved to Mansfield so I am not in that area unless it's for work but golly, I'll pop in just to see her.
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June 2023 by Lindsay Miller
Mona is AMAZING! She is not only very informative and helpful, but you can certainly tell that she genuinely cares about each and every individual that walks into this facility. Not only has she been very helpful to me, each person that I recommend this place to says the exact same thing about Mona. She not only meets but exceeds every customer service expectation that I have. She always puts her best foot forward to give customers a pleasant experience. Management needs to give this woman a raise ASAP as she is the reason so many people are returning here and recommending this place to others.
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June 2023 by Belinda Guerrero
The young lady in the office was very pleasant and professional. She was very helpful with any questions I had. I give her a 5 star rating in customer service skills
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June 2023 by Frank Montenegro
Exceptional! This is my first time renting at a storage unit and with so many options out there I did not know what to expect. The location was clean, safe and as advertised. The most important piece of the experience was my interaction with Mona she is the property manager at the location where I rented my unit. Mona is the best! extremely professional and reliable. She was in constant communication with me as I moved from another state. She was at the facility in the morning when I arrived with two moving trucks to help me with the logistics and show me my unit. It took a few hours to unload the trucks and she was even kind enough to offer us some cold waters. They also have a great deal with the 2 months of free rent which helps with the cost. Thank you Mona for the great service, if I ever need another unit I will not hesitate to contact Storage Rentals of America.
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June 2023 by Jessica A
These reviews are hilarious and bogus at best. Same tactics different location. Property management offering discounts in exchange for a beautiful review on Google mentioning their name. If it looks like a rat and smells like a rat dig a little deeper and you will always find that rat.
