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September 2024 by Robert Marcus Grimshaw
Still waiting for a few small items to addressed 2 months after repairs. Including y keyless entry button that worked when it arrived but doesn’t any longer (appears the tech forgot to reconnect the harness on reinstall) and I was promised it would be addressed, but not even a phone call. Pretty rough experience overall. I wouldn’t recommend them to anyone in close to. Oh, and they keep emailing me to review their company….., I ignore it with the hopes I’ll AT LEAST get t keyless entry fixed ??♂️. Their communication is a 0 out of 10
I will say the paint blend perfect, aside from a few defects (again I was promised a phone call to fix) their painter is top notch. The body work itself looks pay good too from first glance. I quit eventually poke around behind panels and make sure no clips screws out paint was overlooked, I sure hope not when they had it for a month longer than promised. Mind you no parts were on back order.
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August 2024 by Joshua DeSola (Josh)
I submitted an online request for a quote two months ago and called multiple times and left a voicemail with my phone number but never got a response.
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July 2024 by Ahmad Abu baker
There are no words God has created to describe how awful their service is. It will be much easier to contact a rock and get an estimate for your car's damage costs.
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June 2024 by Russ Aikman
They want to use all factory parts and then cause the insurance company to total out of vehicle. I recommend going with somebody who's not going to make the quote super expensive and then say oh, we'll work with the insurance company to lower to see what they'll pay. So now they're saying overhail damage, they're going to total out our vehicle. So they may be great if your insurance company can work with them, but for our situation. I would absolutely recommend going to not three c. And then, if we wanted to withdraw the claim and just have hail damage, because it's literally the hood. And the roof. Then we owe $3,000 just for them to look at it. And go yep there's hail damage. Also in that cost is "13 days of storage". How are you going to charge for storage, just a scam. Hope that my 14 MILLION VIEWS ON GOOGLE MAPS keeps this review and rating at the top.
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June 2024 by Clinton Bloodworth
My vehicle was hit by someone. I heard about 3C's being a good place to take it, so I did. $15,000 later, my vehicle was back normal. The staff kept me informed as to what was going on in different stages of the process. The manager Chuck was very helpful as the rest of the staff. The place is huge. You'll like the outcome.
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May 2024 by Kimberly Johnson
I got into a car accident and of course this was the first place I thought of. You know, 'the finest in collision repair' so says the jingle lol Not only is the jingle correct, but it didn't mention how KIND the staff are! Like seriously, every person that works there is so helpful, accommodating, polite, concerned, and just willing to do whatever to make you feel at ease! I've never been to a place of business like that. And they got my baby looking fresh off the assembly line! I really can't say enough great things about this place, but if you choose them for repairs, you will be 100% satisfied and won't regret it for a moment! Thank you Three-C!
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May 2024 by Bryan Speakman
Quick, pleasent to deal with even though they mostly only deal with insurance company
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May 2024 by Evan Coverdill
While the staff was fairly nice, the overall experience was a terrible disappointment. My wife's brand new car (less than 600 miles on the odometer) was involved in a collision in July or August 2022 and the reason I chose this particular body shop was because they were one of very few in the Columbus area that were certified by Subaru.
Upon picking up the vehicle after Three-C claimed it was ready, I noticed an obvious abnormal negative camber in the rear left wheel. After driving the vehicle and getting it up to highway speed, I noticed a wheel bearing was bad. I ended up having to bring the vehicle back 3 or 4 times (I lost count) because 3 of the wheel bearings were bad, and they discovered more damage as well. This was incredibly frustrating that I had to bring back a vehicle multiple times after I was told that it was ready. After picking up the vehicle for the final time, I noticed scratches on the driver door and handle.
For one of the return visits, they were kind enough to pay for a rental car. I appreciated that, but it never should have got to that point. We also were supposed to receive warranty information for their repairs in the mail. We never ended up receiving it. I think whoever was assigned to work on the vehicle was not very bright considering mostly positive reviews about Three-C. However, this experience was not the best, and I will not return in the future.
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May 2024 by karah kinney
Earlier this year I got into an accident ( pretty major fender bender ) and got referred to here. I as a first time dealing with a car accident, I didn’t know what to expect by all means.
They took care of everything with my insurance, called me twice a week to keep me updated on the status of my car.
I got my car back 2-3 weeks sooner than originally expected! Which was great considering I only had so much time til I had to give my rental back. Chuck, the GM took care of me and made sure everything with my car was handled as it should. Any issues I may have had since getting my car back, they were right there to help and to get me back out on the road! Plus the paint job was fantastic!!!
Thank you Chuck, CJ, Deb, and everyone else that has been there to help me, I recommend to anyone who has been in an accident! You guys are awesome!! ????
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May 2024 by Aunt Teatime
They are scamming people. They charged me 5k for an estimate plus outrageous storage fees. Do not trust them. Report them to the ohio attorney General. Read the real reviews on yelp. Most of the Google reviews are paid by 3c.
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April 2024 by James Sanders
3c on the Westside will FIGHT for you, and thats what you need when dealing with insurance Companies who will do as little as they can.
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March 2024 by Mark Eckert
Set up repair - drop cr off Monday
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March 2024 by Lisa Mooney
I have used 3 c two times now and they are amazing!!! The communicate wonderfully with how your car repairs are going, they are quick with turn around time getting your car back to you, and everyone who works up there is friendly and knowledgeable with any questions I came up with. The work they do is amazing too. My car came back to me looking brand new!! I highly recommend 3c for all body repairs with or without insurance.
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February 2024 by Jessika Little
Everything about our experience here was amazing ! Jessica was phenomenal at updating us on our cars progress , letting us know when parts were coming in and when the expected date for it to be done . For days we couldn’t get ahold of our insurance guy and Three-C would provide us with any information we needed. My fiancé said the workers there were so friendly , professional and thorough. This company and this location will forever be our go to ! And anyone that ask for a recommendation we will send them here !
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January 2024 by melissa wright
My nightmare started Monday and January 8. I was rear-ended two hours away from home. The car was not drivable so the police impounded it in their lot for safe keeping it cost me $279 to pick up my car three days later. I wanted my car taken to three body shop, I’ve seen the commercial where they say they can get your Depreciation value back . Tuesday morning I called three C bodyshop and requested a price to go get my car 145 miles away. They said it would be $350 plus a couple extras.. And then they said unfortunately their tow truck driver was out all week so they set it up with Woody’s towing in Hilliard. You know as well as I do if you’ve ever been in an accident it is very stressful you just wanna get things taken care of right away, so you don’t have to worry anymore. So I called woodys towing and they charged me $754 . Another company out to wax people for their money. So that’s a little over $1000 just for storage and towing. 3C body shop quoted me an estimate to repair my car of $24,000. My car is only worth $28,000 and nobody got hurt in the accident so it wasn’t that hard of a hit. I decided that I didn’t want them to fix my car so I had to pay for them to release my car I had to pay $1356 to get my car out. They stated that it took them 10 hours to take the bumper off and the quarter panel. And look up underneath the car they charged me a $300 admin fee for typing up the invoice And printing it out. They charged me $95 to tow my car from one lot next-door to the other lot so it could be picked up by the other body shop.. They change the labor cost from $80 an hour to $65 an hour after I told them that they were just making up prices and charges. I am beyond disgusted, and I want to know how to prove that that man spent 10 hours working on my car. Somebody needs to look into this body shop. They really are robbing the public.
