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June 2024 by Corey Remington
FYI on Brian Miller's post. The warranty form that customers fill out and sign does have the option on the form to either receive your item back or get a gift card for the full price of a replacement. Brian if you read this please reach out to me at the Easton location and I will do my best to make the situation right for you.
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June 2024 by Brian Miller
Staff was friendly but they have limited product, things are locked to the racks so to try something on you need assistance.
My ultimate complaint is DO NOT TRUST their warranty claims with corporate. They scammed me into stealing my favorite vest. Purchased a few years ago, the vest started to have holes in it. Took it into the store to see about a warranty claim. The store then sent it to corporate and said "they'll either fix it or replace it with same one". Few weeks go by and they didn't do either. They just sent a gift card, never communicated with me at all whether I wanted my vest back (which I definitely did). Their website doesn't sell anything close to the vest I had - I inquired if it'll be back in stock, no response. I said I should be reimbursed for the cost, no response. I inquired about getting my vest back, they said it's gone. Corporate theft.
Its unfortunate but I am now proceeding with having a family lawyer make it a civil matter. Ultimately because they stole my property and never communicated they were doing so.
Steer clear of Northface, with limited product and horrible customer service, it's clear their business is going under and even though my family has thousands of dollars worth of northface jackets and clothing, they couldn't care less to work with a loyal customer.
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May 2024 by Brandy M
This store has amazing customer service. Please visit Corey for great service.
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April 2024 by Bernadette Oduro
The jacket is so awesome and the style hit some amazing stuff thanks all to the north face columbus
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March 2024 by Larry Smith
Just ANOTHER shill for leftist division.
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February 2024 by Cory Beaver
Not very many products in store and everything is on the higher price range
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January 2024 by Chelsea K
I tried to call them to check availability on a product- they continually picked up the phone and then hung up on me. I get if it’s busy and understaffed, but you could just pick up the phone and put me on hold until you have a moment.
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October 2023 by Mr. Dub
Delivered to the store in a timely manner. There were no problems with picking up merchandise from the store
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August 2023 by Bill H
Nice area clean and alot of nice stores
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August 2023 by Shawn F.
This store rarely does me wrong. Yes, I'd like them to have a better selection in my sizes, but I can usually find what I'm looking for online. I thought I might stop by to gear up for the fall/winter months ahead.Lots of styles & colors, but they seem to be in that transition period between now & the genuinely cold months.
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July 2023 by Victor Cervantex
Don’t even waste your time zero customer service all they do is look at u an say nothing then they act like they don’t see u an turn around lazy people it’s true good workers are hard to find
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May 2023 by Garren B.
Great store. Sales associate, Brandon, was awesome. Super cool piece of artwork at the entrance with local outdoor spots. Well done North Face!
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April 2023 by G.P. B.
Great store. Sales associate, Brandon, was awesome. Super cool piece of artwork at the entrance with local outdoor spots. Well done North Face!
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January 2023 by Rajavel Selvaraj Ganesan
It’s located next to AMC cinemas entranceSurrounded by various stores (Amazon Style, Jeni’s ice cream ?, Mac cosmetics , Swarovski , Lego giraffe ?)Good place to view at night with Christmas/New Year decoration lightsSummer/Fall is good as well to do window shopping and walk aroundEast garage is close by to park and walk up to shopEnjoy shopping !!
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November 2022 by Instinctive 5
I just got my 3X North Face windbreaker I ordered. Thank you North Face for having a big and tall option for larger men. That allows outdoor activities to be a little more inclusive to larger men. We are equally capable of climbing mountains albeit smaller ones. Of course we tire out sooner and require more snack stations. With that in mind, you may consider adding a snack pouch to some of these larger garments. Also I hope this windbreaker can repel sauces. Ima lie down now in me new coat!
