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September 2023 by DeeDee J
FRI Sept 21 2:57pm. No one was at any of the drive thru windows. After I sent the tube up, a girl in glasses said "someone will be right with you. Thought this was odd since no one else was waiting to be served. A couple minutes later Dan asks for my last 4.I told him it was on the slip. It took 7-8 minutes before I received my money (made a simple withdrawal).Felt like they were "playing games and purposely made me wait. All speculation but I know his skills are better than that. I put the time in case someone from Corporate wants to check. Either way, bad customer service.
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September 2023 by April Green
Telhiö, New Albany location ROCKS!The customer service is SUPERB and fantastic! EVERY employee is kind, patient and sooo helpful! If you are not a member of Telhio, you are at the wrong bank.Chelsie, Glenn, Kody and Khi will take care of any financial need you have or will direct you to someone who can.I can’t image banking any where else!
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August 2023 by Kristina M
Tried to open a basic checking account online - Provided a pic of my drivers license, electricity bill (for address verification), income info, ssn, bank transfer info (to fund the account), etc., HOWEVER, they still sent me some questions to verify my identity. I answered all of the questions correctly, but they couldn’t verify my identity for some reason. So, I called customer service and the rep sent me additional questions (which I answered correctly), but they still couldn’t verify my identity. I called a second time (during non-business hours) and they couldn’t help me. At this point, I’d like to cancel my application.Update - I called again and the system still couldn’t verify my identity, so I asked them to cancel my application/account. It’s too much of a hassle for me to go in to the branch to verify because I have young kids with me.
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July 2023 by Tina M
Tried to open a basic checking account online - Provided a pic of my drivers license, electricity bill (for address verification), income info, ssn, bank transfer info (to fund the account), etc., HOWEVER, they still sent me some questions to verify my identity. I answered all of the questions correctly, but they couldn’t verify my identity for some reason. So, I called customer service and the rep sent me additional questions (which I answered correctly), but they still couldn’t verify my identity. I called a second time (during non-business hours) and they couldn’t help me. At this point, I’d like to cancel my application.Update - I called again and the system still couldn’t verify my identity, so I asked them to cancel my application/account. It’s too much of a hassle for me to go in to the branch to verify because I have young kids with me.
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May 2023 by Eric Okotah
I visited the Gahanna branch of the Ctedit Union. Julie W, attended to my problem professionally and in a timely manner.In February, my card was compromised and same person helped me resolved the problem. She is an excellent personal banker. Very professional and humble in the handling of customers. She is a big addition to Telhio Credit Union. I appreciated her business.Keep her.ThanksW. Eric Okotah
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April 2023 by Linda Thompson
Great banking service. Kody is so nice and personable! Wonderful job Telhio.
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March 2023 by Jason McGarry
Chelsie bush took excellent care of me during my loan paperwork signing. She was very polite, patient, and knowledgeable. Highly recommended!!
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March 2023 by N C
Chelsie make everything lot easier . I like the way she break down some complex stuff into simpler way. She is awesome and she knows exactly what is she doing . I always forever look forward to get some advice from banker chelsie.
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March 2023 by Courtney Nickens
Kiera was extremely helpful and patient with me and my request and she ensured that my banking needs were met! So grateful!
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March 2023 by Christopher Morrison
Chelsie was awesome and very thorough on explaining my refinancing. And Kody with a K was awesome and very welcoming every time I walked in!
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March 2023 by Ernest Kwakye
Kody is awesome, and the whole staff there. One of the best customer service you can find on earth.
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February 2023 by Sioux Cramer
Kody at Gahanna branch was very patient and helped me with alot of banking needs. Julie also assisted too! Best branch ever!!Bonuses all around!$$$
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January 2023 by Cassandra Palmieri
Glenn Viers helped me with my banking today, he has been polite and professional every single time I come in! He is patient and kind, and super down to earth and always solves all my issues! This guy should get a raise he’s been a constant when the staffing hasn’t always been constant! I appreciate this whole branch!
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January 2023 by Darryl Parker
This branch is amazing. I have dealt with several different banks throughout my Military career and this is by far the best experience I have had. The Relationship Banker Chelsie Bush has been the primary person I have been dealing with but the rest of the staff has been awesome also. She has gone above and beyond for my personal and business banking needs. Top Tier. As we say in the military promote now lol
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January 2023 by Christina Foster
I had $5000 removed from my account over MLK weekend and after several interactions with the branch manager and several other bank professionals I was still not able to get a proper resolution so I decided to go to the Gahanna location and was helped by Glen who was amazing and knowledgeable and honestly kept me as a client because I was appalled at the previous lack of follow-up and customer service. I’ve been a client for over 20 years and Glen has given me the faith back in Telhio that I had many years ago.
