-
March 2024 by Reuven C.
dealing with T-Mobile Customer Service is like a Kafkaesque nightmare. What should take five minutes to sort out an issue will take usually at least 30 minutes to one hour. My usual experience is to be shuttled between several departments, such as prepaid, postpaid, transfer, and rebate. Company personnel are usually friendly, but unable to resolve a problem or take the necessary action until an excessive amount of time and effort has been required by the customer. No other phone or Internet company I have ever dealt with has such an unwieldy organization and lack of coordination among their various departments or divisions. Any other company is usually jus customer service or technical support. I am a relatively new customer beginning around two months ago and have spent at least 5 1/2 hours talking to customer service representatives with little satisfaction. New, prospective customers should make every effort to avoid doing business with T-Mobile. Don't say you weren't warned.
-
February 2024 by Cory B.
Just go see Larry. Best experience I’ve had in a phone store.
-
January 2024 by Caleb Ware
Kassim was professional to work with. He answered every question I had and didn’t get annoyed when I didn’t understand something. I came to read the reviews and honestly I didn’t get that vibe at all felt. Nice atmosphere. I’m typing this on my new iPhone 15.
-
January 2024 by Mason Tolbert
T-Mobile itself is a fine company, I’d just recommend the other stores in and around Columbus more than this one. Last time I went in the associate was unaware of the conditions of their promotions and ended up locking me into a $900 contract for my phone (they told me it was going to be free). Furthermore, while she was setting up my phone she added herself to my contact list because she “liked my energy” which I found inappropriate and unprofessional. When I went in to find out why the phone was actually full price the store manager blamed me, didn’t offer any solution, and was frankly quite patronizing. Hoping the stores in the suburbs have a staff that can rectify this locations mistakes.
-
January 2024 by Eileen Fantozzi
Larry was very helpful and kind. We are recommending this location to other friends who are Looking to switch their cell phone plans.
-
January 2024 by Peyton Hennessey
Priscella is so helpful! Ran into some trouble setting up my home internet, but she took the time to make sure I left with what I needed. Very grateful for her and her help!
-
January 2024 by Christian Robertson
Loved the location.
-
January 2024 by Kareem El-Hosseiny
Coach Larry knows what he's doing. Truly a master of his craft
-
January 2024 by Kaleea J
All I can say is… Larry! Great customer service skills! I felt welcomed and he treated me like his own family. Got me in and out. Only T mobile I'm going to!
-
January 2024 by Nick
Coach Larry is the man! He was so helpful and did his job impeccably. He took very good care of us and took care of all of our needs while being very respectful. Ask for coach larry if you want a great expierence at tmobile.
-
January 2024 by Javen Stewart
Cilla got me together with the IPhone 15 pro max
-
January 2024 by Kristian L. Glass
Priscella was amazing and straight to the point! 10/10 experience
-
January 2024 by Annie B
Coach Larry & Cilla went above and beyond when Verizon made our switch to T-Mobil as difficult as possible. We had a lot of issues with the e-sim cards but they persevered and got our phone working. Calls are clearer & we have better cell reception. Vey happy:)
-
December 2023 by Rachael Russell
Okay I don't usually leave bad reviews unless it's real bad. The workers here got nasty attitudes. Rolling eyes and sighing simple for asking for a receipt.
-
December 2023 by Khenan Alexander
Came in to upgrade phones with little time to spare, Larry Help me and 2 other customers out at the same time with no problem & got me in and out! Also helped point out areas where my account could be credited!!! The only Tmobile I’d go to in the city!!
