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September 2025 by Mark Walker
I would love to give this company a recommendation based on their prices, but I can’t because they don’t seem to be able to consistently deliver what you ordered.
I have made three orders with them over the past 30 days. Two were messed up. I reached out to customer service and explained they sent the wrong parts. They agreed to ship out new parts, but when I said I needed them tomorrow they wouldn’t expedite shipping.
I understand that costs you more money, but it’s also your mistake, not mine. If you had competently done your job we wouldn’t be in this situation.
Prices are nice, but if you need your materials delivered consistently then I would look somewhere else.
Edit in response to the business response:
I reached out to your customer service at the time I had an issue. You had the opportunity to address it at the time and refused to do so.
I understand you are responding to a negative reviews to game the Google reviews, but that makes it worse.
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August 2025 by Jonathan Witucki
They sent me the wrong product but I was outside of their 5 day return window so they told me there was nothing they could do. I'm out $100 as a result. Edit: as they mentioned they made it right! My next order from them had another (much smaller) mixup, however. I now know to check my orders right away. Getting it resolved within the 5 day window was very painless. They still have a great selection and price, but their attention to detail when packing could use some work.
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July 2025 by Nizel Adams
Made a test purchase a year ago to see if this is a legit company. It is from what we can tell. Recently made another purchase because they sometimes have very hard to find items and were planning on giving them major business for a few upcoming projects. I like that they ship only via UPS which is a sign that a company values customers actually receiving their purchases. There was an issue and they quickly worked to resolve things. We appreciate the response and will look out for any changes in regards to our other suggestions.
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July 2025 by Jeff Gutschow
GREAT PRICE VERY FAST SHIPPING THANKS
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June 2025 by tommy44432
I have had nothing but exceptional service from Supply House. Items I need are always in stock and arrive usually the day after I place my order. I live 1.5 hours away. Customer service is top notch.
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April 2025 by Bishar Abdi
Be careful low Clarance around there
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March 2025 by Jake Seaton
This is my go to plumbing supply house! As an owner of a plumbing company it’s so convenient for me to just order from these guys at supply house.com and get everything delivered directly to your shop daily! Not to mention the shipping is faster than driving sometimes. Always quality brands and materials for more than fair price.
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February 2025 by Harun Douglas
Awesome
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February 2025 by Scott Severance
They have sent me the exact same wrong part three times in a row. Their customer service is a joke. It takes forever to contact them. I have wasted about five hours on this problem to no avail.
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January 2025 by Dave Truesdale
Only overnight security property management.
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December 2024 by vasyl klymyuk
Had delivery here. Great people in and out in 30 min. Overnight parking available
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December 2024 by Don Fendler
I got just what i needed. They were great to deal with on their low price guarantee.
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December 2024 by С Ж
2 hr waiting for the dock they don’t want to move slow sht workers going break 45 minutes don’t care you late still don’t have dock yet but there’s open docks
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November 2024 by Kyle Fisher
Good products and website. Processed my return quickly and supplied easy UPS return label for a good price.
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October 2024 by Richard Manning
Had the part (Air handler control
Board) I needed and for less AND Got it next day. Very great experience all around. Thank you SupplyHouse!
