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April 2023 by Jae R.
the 2 Caucasian female managers that were working the morning of 4.4.23, need ethics training, i was refused service by the one, dirty blond hair in a ponytail because i asked her if you could stop taking change from the "broken" change machine to let me purchase gas- nothing else, and i didn't need change. she told me no and that i was gonna have to wait because she didn't have to help me. i said you do have to help me, and the other manager, shorter height and dark hair, agreed, nope she don't have to help you, you're being rude interrupting her, and she can't help anything until she finished that- 1. she was helping a guy before me, 2. the manager should have asked the other clerk that was just standing watching us to help me, 3. customers come first and lastly -should be important to Speed way- the clerk has the change machine open while im at the register with nothing stopping me from taking the change, i'm sure this was in the training manual.
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January 2020 by Ryan C.
Letter Sent to Speedway, never received a response Speedway Attn: Customer Service Department P.O. Box 1500 Springfield, OH 45501 4 December 2019 Dear Sir/Madam, I am writing today to complain of the abhorrent customer service I received from employees at a Speedway located at 4797 W. Broad St., Columbus, OH 43228. This location is owned by KVR, LLC, a -business owned by Mr. Barry & Mrs. Marilyn Krengel of Pinehurst, NC. On November 14, 2019 around 5:30 am EST I visited Speedway #1174 to refuel my vehicle as well as purchase food and drink for breakfast. After fueling up, I headed inside and began my hunt for breakfast...a medium Colombian coffee and two Krispy Kreme doughnuts (a champion's breakfast) found. I headed towards the PoS where I found two employees, a female with headphones (one bud in ear) connected to her phone and a male wearing nothing to indicate his employment or association with Speedway e.g. name badge, button, polo shirt. As I approached the counter the male employee (who I had noticed even while outside refueling because of his location behind the counter and street clothes) went from leaning on the counter to standing at his PoS. Being the only customer in the store, in a generally upbeat mood I said, "alright, where should I go?" with a chuckle. Unfortunately, I set the bar too high for both employees as the expected congenial banter, or even a begrudged faux smile and "oh, either one of us can assist you" was too high of a price - man, just pick one of us, pfft - is a close restatement of what was said in response - appalling! The female employee without skipping a beat said something akin to, we were just talkin' bout that, why do they ask? That is crazy" (paraphrasing) to which he responds "girl I don't know" as he rings in my two doughnuts, Pall Mall cigarettes and coffee. Initially I thought they were themselves engaging in some banter or small-talk to have an all inclusive laugh at the somewhat awkward yet common and quite pedestrian situation (one customer, two open checkouts) as I would expect most would. This letter is in your hands because I was never included in their small talk - I was the small talk, the butt of the joke. I can't remember another experience in my memory where I was subject to such indignity...and paid you money for the honor. This was an absolute breakdown in your endeavor to "to be the customer's first choice for value and convenience." and very clear reminder that my money walks and talks. With a Speedy Cafe (Store #9265) a ¼ mile from home, I realized my Pavlovian-esque response to my hunger pangs and low fuel light was Speedway - you had me, you are the local guys (Speedway in Enon, Marathon in Findlay) until this watershed moment. Please forgive me as I rarely write formal letters such as this; when it comes to customer service, employee or store issues I usually chalk them up to a misunderstanding, lack of coffee or a simple "case of the Mondays" for the representative or me! That being said, this letter should stand out as a red flare warning to all parties interested in promoting "The Speedway Way" at store #1174 - I trust this is not the way Speedway, or KVR wish to conduct business with valued customers. I would welcome the opportunity to discuss matters further and to learn of how you propose to prevent a similar situation from recurring. I look forward to hearing from you. Sincerely, Ryan
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December 2019 by X Dastro
Didn't know a 24/7 store closed. Might wanna fix your night crew.
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October 2019 by GISSEL Lily’s
Good price
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July 2019 by Mackenzie Grace
They have really good service but they changed the slushy prices the used to be 89 cents for the three small ones and now it’s $1.39 cents. And $2.00 for the big one. But overall it’s good I wish they would put the prices back
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July 2019 by Angel Quiles
Had a wonderful time at speedway a beautiful woman on third shift listen to what I had to say because I had a lot on my mind and it's because of her I gave this store 5 stars I wish I asked her for her name
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August 2018 by William Loomis
Coffee is always just blah
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January 2018 by Mizz Ree
Love the cashiers!
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January 2018 by Emily Maxwell
Woman at the register was rude, didnt want to help. No hot chocolate just hot water. No marshemellows. Barely any food in the hot box's. Had to go to different gas station to get what i needed. Very slow paced.
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August 2016 by Cameron A B.
Toya is a supervisor who's rigid and non cordial. I made a lift jester, and she tapped on the counter. She is very unfriendly. Part of good customer service is being friendly, which she was not. Avoid her.
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November 2015 by Suzanna Hill
I went in the store redeemed to add $5.00 to my cash card which already had monies on it. The guy behind the counter kept saying what u r buying. Is over the amount i am adding to the card . I kept saying i oushed ut off to the side an said just ring up the $ 5.00 redemption. An then will take care of the rest.. once i saidd just ring up the card. An he was like you know what. Just move down the counter to the next register. I was like ..really you need to move i am a paying customer i should not have to move. Then i asked the lady if she was the manager she stated she was an the guy behind the counnter was like she heard ev er ything and is on my side.......i stated i would be calling customer service which is open till 5 pm. I called at 506 pm... an was nice to the guy answering after hours. An while in drive thru to pickup my order an was nice ...... i asked abt the freeze drinks being really thin an no taste an was told there was nothung they could do about it......... Do not go to Speedway #1174 on w broad st cols oh 43228. Its across from giant eagle go to the one close to the freeway or rome hillliard rd or galloway rd.... cuz the customer service an products at this store are horrible an they. Could careless about the products they serve or having regular customers.
