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April 2024 by Donald Wood
We needed to paint our living & dining rooms, and the sales associate Ten at the 5th Ave location was super helpful with the color choice, sheen, amount and accessories. Great service - made all the difference. Highly recommend!!!
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February 2024 by Denise Giesecke Meyer
Great customer service at the West Fifth store. Amari was knowledgeable, helpful and very patient! I have been deliberating about the color, quantity and sheen for way too long. Amari helped me finally make a decision! I will definitely be back :)
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January 2024 by Nick Fala
Had a really frustrating experience with the website but Tenisha and (presumably) the manager really made it right. Friendly, professional and efficient. I’ll make sure to come back to this location.
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June 2023 by Kelvin Hill
Over all good store but customer service on phone is not so good called the store got hung up on before I could even say what I was calling for very rude.
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June 2023 by Danielle Adams
Excellent customer service! Thanks, Noah!
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March 2023 by Frank Mitchell
They did well by me
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January 2023 by Lynn Speelman
Went in for an exterior color match and it was spot on ? super nice man helped me out
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November 2022 by megan scott
I personally wanted to thank Conor H. Long story short In July I remodeled and repainted my home. About 9 gallons later on a 700 ft house with a professional hired painter I was extremely unsatisfied. I was extremely specific when I came in for paint on an old, not new build. I went back numerous times to get this taken care of but was just sold more paint instead and not the correct paint being told it was my fault with no solution. I'm glad I went back to talk to Connor and I'm glad he resolved the issue and help me out. Great customer service and a great guy! I will continue to use Sherman Williams and recommend them to others! Thanks again for the solution!
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August 2022 by Joshua Ebert
This was our first time using Sherwin Williams. Overall, it was a decent experience, but not exceptional. The website was a tiny bit outdated and confusing. It was definitely manageable though. The staff at this location were friendly enough, but didn’t really make us feel like valued customers. They seemed disgruntled about the website and kept making it seem like an ordeal that that’s how we chose to order. Furthermore, I received three confirmation emails, and not once did it mention payment issues. I even received one that said the paint was mixed and ready for pickup. A friend picked it up for me and arrived to find that it was not mixed. Apparently there was an issue with the card?? The friend had to pay for it on their own card and wait for the paint to be mixed. It wasn’t a long wait, but not an ideal situation at all,
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June 2022 by N.S. M.
Clearly buying their reviews with customer incentives. Good reviews are vague and friendly but the critical reviews show the true flaws and short comings of this company and location.
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December 2021 by Kenny Chian
Got some alabaster paint and paint supplies for a great deal and they were generous with the paint samples. The guy who was singlehandedly running the shop for the week of Nov 15 deserves a raise.
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November 2021 by Patricia Steane
Super nice helpful staff. This a very busy store so expect to wait.
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November 2021 by shad morris
Great people and very friendly.
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September 2021 by Samuel Williams
Great neighborhood store. Easy in and out. Friendly staff with all the tools needed.
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August 2021 by Nicholas Mader
Clearly buying their reviews with customer incentives. Good reviews are vague and friendly but the critical reviews show the true flaws and short comings of this company and location.