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January 2024 by Veda Krumpe
Adam was a wonderful sales associate! I purchased two pairs of shoes from him when I was in town visiting family during the holidays and he helped me find what I was looking for and order the right size. Then after I left I couldn’t stop thinking about this bag and wish I would’ve bought it but by that point I was already back home out of state but I was able to reach out to Adam and he actually shipped it to me! Amazing customer service. I plan on visiting this Saks every time I come to Ohio now.
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January 2024 by Sydni J
Diane was extremely friendly, helpful, and knowledgeable in helping us pick out men’s cologne!
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January 2024 by Mark W
Ordered higher end shoe and it showed up with damage. Store is not easy to make exchanges with.
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December 2023 by Alexander Hecht (PrezElect AlexHecht)
I'm way too broke to shop here. But I do enjoy cutting through Sachs and seeing all the stuff that I can't afford on the way into the mall.
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December 2023 by Jared Wise
The best place to shop in Columbus. Excellent customer service.
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December 2023 by brenda barrett
Good selection fantastic customer service! My favorite Columbus store!
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November 2023 by Shawn Hopkins
Tatianna was amazing. I see why they hired her in sales… i would buy anything from her. She could sell me a coat in the middle of summer. She could sell me air. She could have all my money… she could have my kidneys if she wanted them…not only is she extremely easy on the eyes… but she is a beautiful person inside too… I’ll definitely come back and buy more stuff i don’t need now…
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October 2023 by Cassandra Palmieri
The guy in the shoe department treats me like a queen every time I come in, he knows exactly what types I like. Will be back to see him next time I’m in for shoes?
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September 2023 by Tamara Radic
First and foremost, I have shopped numerous times at this certain Saks. However, I had just recently bought a gift which were designer shoes. Fast forward, the shoes were totally wrong size and we tried to return them. We then find out these shoes have been WORN and USED and they tried blaming it on us as if we worn the shoes, which is not true since the shoes didn’t even fit!! I’m highly disappointed and dissatisfied with the customer service and the way they have handled this certain issue. Matter in fact, Saks sold me used shoes for hundreds of dollars and now I am stuck with shoes that don’t even fit and can’t even get my money back for them. So the real problem here is Saks and they should be deeply investigated on this matter.Benjamin was my salesperson who knows very well he sold me used shoes and tried to blame the problem on us. Melodee Lundberg was the store manager. Awful customer service. Everyone is extremely rude and disrespectful.Absolutely ridiculous, this place will just take your money away and act clueless for their wrongdoings.Please don’t shop here. I’ve been a customer for a very long time but after this incident, I will NEVER shop here again.
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September 2023 by Mia E
First time shopping at this Saks which had a small but quality selection of items. The dressing rooms needed major attention…there were needles and glass on the carpet. Associates were helpful and made aware of the issue.
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July 2023 by When Two Became Three
Went there today and sales clerks are nice and helpful.. we didn't find the things we need because it was not available in their store but overall it was fun and nice cause employees are so helpful in what we are looking for.. come stop by here and check for your designers looks from head to toe.
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June 2023 by Marianne Collins
Used to be my favorite. Looks like their going out of business. No longer carries most cosmetic lines. Had to leave and go to Macy's to get Lancome.
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June 2023 by Stephanie S.
Ugh, idk if the selection of women's clothes is super small because of the renovations they're doing here or what but there isn't much to choose to from. I went here looking for an outfit for an event at the statehouse and was a little put off by the time I left. The lady working there is ...we'll I think she was trying to be helpful but it just came off all wrong. Their clothes run a little small so most of the dresses I picked up in my normal size didn't fit. I had already had a dress on and zipped up when she came by and I asked for help unzipping it. Idk if she didn't understand me but she kept telling me I needed a bigger size and I was too big for the dress. I kept trying to explain to her I already had the dress zipped up and didn't want it because it showed too much cleavage. 5 minutes of listening to this lady politely call me fat I was finally able to get her to help me unzip the dress. Left here feeling terrible about myself and empty handed.
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March 2023 by Sarah O'Connor
Every time I come in I feel proactively ignored. Likely my last time purchasing from this location.
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February 2023 by julijana stanojevic
Not very satisfied with their staff members, I had visited the store one week ago, about questions for my bond no9 Dubai parfum. Stop by associate who is selling that line ,no answer, bad attitude, unprofessional, disrespecting me and my sister from those two ladies working there two blonde older ladies one is saying the she is managing that brand ,but I don't see why you will have someone like that to present your expensive line brand.They were not even like to listen or give any advice for what issue we have. It looks like some type of discrimination, they start making faces, start shaking around ? all of that .Very Very unprofessional.