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January 2024 by Hugh Pierre Salehi
Similar to other reviews, their online return is in a shambles. They asked me to return using USPS, and of course the package is lost now. They put very small insurance on the package so the insurance doesn't cover the price of the item. I'm waiting for three months talking every day to their customer service in Asia and no money has been processed yet. They want me to to get tired and forget the big money I spent on the items. It's a shame. This is the lowest customer service quality a company can offer....
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January 2024 by Kire Milenkovski
The Manager at this Location is an absolute POS. PALE, BLACK HAIR ! Go to the Rack store across the street. Shame on however hired this individual.
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January 2024 by Felisha B
I enjoy shopping online and at department store. However, the reason why I am giving them 3 Star rating is due to their return process. If you purchase something at a store out of state and in the state you live you don't have Saks off Fifth close by you can't return the item directly back to Saks off fifth warehouse.
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January 2024 by Zachary Mason
My favorite shop in Columbus. Great deals, great finds, new styles every week. Helen and the staff are some of the best. I always feel supported in my shopping pursuits and always leave pleased with striking styles at the unbeatable prices. Thanks for making my days bright!
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December 2023 by Grace Jones
Awesome Sauce. They had a sale going on, and I went wild . I had so much fun with all the bargains.
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November 2023 by Sandraella Call
Very clean and well lit! Many selections of clothing for men & women! Shoes -jewelry and glasses! Helpful staff and lots of things to purchase no where else on the area. Close to more shopping and dining! Costco is across the parking lot!
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September 2023 by Nicholas Tyo
Wouldnt open fitting room to try on a single item. When I asked about trying on I was met with some pretty unprofessional attitude.
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May 2023 by Chrysty Wilder
Not a large selection of clothing like I've seen in other Saks OFF 5th. Store was clean, well organized with large aisles.
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May 2023 by JaNiece Ford
My previous visits to this place have been lackluster and disappointing (to say the least), but Helen truly turned that around today. I had what could have been a difficult return (items that were final sale but I was not informed and they were not marked as such). She took it back quickly AND told me how she could work with the team to prevent others from having the same issue. She made it clear that it was a one time exception without making it feel like my fault in any way. I was so nervous to come back that I took to the very last day, but Helen made me feel silly for having been so concerned. Easy! I’ll find reasons to shop here because of her leadership. Y’all lucked up!
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May 2023 by Kevin Eble
I wasn't really impressed. Deals were ok. Nothing incredible, but I didn't dig in and look either. Store atmosphere is very basic and dull, which I am sure goes with the discount theme. Tags seem to be printed and already on the merchandise when they arrive at the store, which I find very odd at a discount store. If an item is manufactured and ticketed and sent directly to a store, it was not a discounted product, and that is where this place misses the mark. I want to see the RED stickers and RED handwritten prices... I want to SEE at least the illusion of getting a discount at a discount store. Maybe it's just me, but I didn't see the discounts. I saw being charged full price.
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January 2023 by tyann amos
This store has a lot of hidden gems if you have the time to look through the racks. The discounted prices make it easy for you to find something for any occasion here.
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January 2023 by Stephanie Hunter
The worst customer service I have ever experienced. Our package was stolen and a customer service rep told us we would be refunded and when we called back the only thing someone could tell us was sorry. We spent 400 at the store and they told us we didn’t have a good enough transaction history to get store credit and offered us 60 dollars after spending a total of 10 hours on the phone with their service team. When I asked the customer service rep if she would take the offer she gave us she couldn’t even respond because she knew it was terrible.
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November 2022 by Rick Gray
Great place to shop. Good name brand clothes at half normal price. Only place I can get Prps clothing
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November 2022 by Jenny Baskerville
Best store on the planet! I drive up from Cincinnati once a month and clean up! Great selection. Great deals. Great staff!
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October 2022 by Mary Ellen Tascoe
A large selection of clothing, shoes and accessories. I did find a skirt for fall weather at a good price. The merchandise could have been set up better. Had to walk the store to find what I was looking for. The shoe selection was outstanding! Fair customer service.
