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April 2024 by Mari Seasly
Fantastic customer service
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March 2024 by J
Another disasterStolen sim car out of vehicleGreat job
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March 2024 by James Foy
Took 3 times through scheduling to fix it. Wrong part after having vehicle all day, then they changed my appt 20 mins after I rescheduled without telling me, then they show up on the 3rd appt and STILL have the wrong glass. On top of that, after having already paid $880 at the first visit, they charged me another $119 before they would install. NEVER again. Use Glass Medic.
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March 2024 by Phil Jones
TERRIBLE EXPERIENCE...Two weeks ago a had a 9:00 appt to replace my windshield at your Richmond, VA location on Hull st. I left my car and they said it would be done in a few hours. At 2:00, I got a call from the call center saying the windshield for my car was delivered, however it was damaged. Why at 2:00 are they just finding this out when I had a 9:00 appt? I was told they had no appts. open on Friday but could do it on Monday. The windshield was completely smash and unsafe to drive so I left my car with them. On Monday I had not heard anything, around 3:00 I called them. They have a terrible system where you can't call the shop, all the calls go to a call center. I was told the tech was working on my car and she guaranteed it would be done by 5:00. I live 30 mins away and had to get a ride. When I went to get my car the guys at the front desk all looked confused??? I was told after I told my ride they could leave, that they had not started my windshield yet but.... someone would stay late and "knock it out". I told them, they had my car for the last four days and I didn't want them to do a rush job. I was promised they tech would do it right and it would take about two hours. I wasn't planning on sitting around a closed glass shop all evening, but I took a seat. About five mins later a guy from the desk pulled up a chair next to me and said, he was so sorry, but they didn't have my windshield and they needed to order one and he promised it would be done in the morning. I'm now looking at taking an Uber ride home and back in the morning $$$. For my inconvenience he offered me a set of new wipers ($20 value). He didn't even know my car was only three months old and new wipers was the last thing I needed at that time. This shop is not run well and management needs to step up and make some drastic changes. When I finally got my car on Tuesday (I went without a car for 5 days) I was asked to give the tech that did the work a 9-10 star review. I will never go back to this shop.1
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March 2024 by Scott Bigby
This has absolutely got to be the worst company I have ever dealt with, never never again!!!! The shop that did my glass repair has waited 4 months to get paid. every time they say they have everything they need they come up with something else.
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March 2024 by MICHAEL BLAZER
Safelite repair the windshield for me in 2022 and broken antenna in the process and has sent five different technicians to fix it and it’s still broken and now they don’t even answer the phone or any of the numbers at all so don’t waste your time with these people you’re gonna sit on the phone and I told her Jan when you push a lot of buttons for them. They’re going to tell you go to my website they suck call somebody else
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March 2024 by jenn
Bruce was very friendly and helpful. Got a great price and was in and out in a acceptable timely manner
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March 2024 by Rose Morris
Made appt online and at Lakeland Florida. Over 4 hrs wait time. Cost 1, 048 due to having State Farm Ins... from Pennsylvania. 750$ for recalibration which wasn't finished. We took our owners manual and finished it up. The outside plastic brackets were scarred and the cover buttons left off. We luckily saw a regional Safelite mobile installer here in Frostproof Florida who noted "and took pictures... sending them in to the Quality Control Manager. He told us we would be hearing about repair/replacing the glued and gouged brackets very soon. Not one word have we heard. Sadly we have spent a lot of time and effort on this...needlessly. !!
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March 2024 by Scott Plemons
I hate the damn computer generated person. Need the number that you can push so you can get in touch with a real individual I was trying to pay for some glass and no one would ever pick up
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February 2024 by DON OVERBAUGH
Safelite is tops and always gives extraordinary service
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February 2024 by Hamid Tehrani
I am very unhappy with this company because they changed their policy and they are not honoring the mistake
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December 2023 by Ken Varasdi
Very disappointed in your company. About two months ago I needed my windshield replaced in my 2021 Escape due to a crack. You came out to my home for the repair and only had an aftermarket windshield. I asked the technician if this would present any issues not replacing it with a Ford OEM, and the technician said no it will work fine. He replaced it, recalibrated the camera, took it for a test drive and says it is good to go everything works with the windshield camera and lane keep functions. The first time I drive it later that day, the windshield camera and lane keep features are not working. Your technician saying it is working when clearly it is not, is totally unacceptable. I call safelite and they recommend I take the car to the physical shop. I go to the shop on my day off and essentially waste the first half of the day. The same technician tried to recalibrate the camera to no avail. He basically ends there and tells me to take it to the Ford dealership acting like there is something wrong with the car. That is also unacceptable. Clearly your technicians are the ones that messed up the camera. But, what choice do I have? I take the car to the Ford dealership hoping they can fix it under the factory warranty the car has. They have the car for over two weeks trying to figure it out and they eventually come back to me saying the car has an aftermarket windshield from China and the cameras on that car don't work without a Ford OEM windshield. So, I get the car back and call Geico telling them your company messed up my car and it is unsafe. Geico schedules a warranty repair appointment with your company. Knowing how messed up your company is already, I call the shop to confirm they are going to replace the windshield with a Ford OEM windshield, and to confirm they actually have it in stock. I explain the situation over the phone and the associate at the shop is totally clueless. He knows nothing about my appointment stating it requires a Ford OEM windshield replacement. And then proceeds to say the Ford OEM windshield will make no difference and he has never heard of this. I call Geico back stating Safelite has made my car unsafe and isn't understanding the problem. Geico calls Safelite back and makes it clear Safelite is to replace the windshield with an OEM. Today a different Safelite technician comes out to finally replace the windshield with an OEM. I explain everything and what the car is doing, and he immediately acknowledged my Escape doesn't work with an aftermarket windshield. He puts the OEM windshield in and takes me on the test drive with him, and the cameras work fine finally.How ignorant is your company? How do you not know an aftermarket windshield isn't compatible with various car models when all you do is replace windshields? And then, once you put in the aftermarket glass and the camera isn't working, your company sits there like a bunch of inept fools not thinking well gee, maybe it needs and OEM.Completely unacceptable business model you have. Nothing like your commercials. You waste my time, you waste Fords time, and you clearly are not smart to realize you are wasting your own time and money as a company.
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December 2023 by Naomi Carter
Terrible service, the servicer broke a part on my fairly new vehicle while attempting to fix my windshield and after calling to complain they then deleted the claim from their system. After agreeing to pay for the part, they withdrew their offer and I was stuck with over a thousand dollar repair. The worst experience I have had with any company! Very disappointed.
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December 2023 by Tahira Arias
Let me start off by saying NEVER AGAIN. This place is the worst ever! I had a scheduled appointment at the reading location. The lady at the front desk did not acknowledge me at all I had to say something in Oder for her to ask me how she help me . The had took my car in and pulled it back out 20 mins later saying that my car was to new and that they couldn’t do it and they had to order the part from the dealership. Mind you they already know what kind of car I had prior to coming in . Waste of gas n time . I left upset and they said they was gonna call me when the part came in to replace my windshield. 2weeks go pass no call. I took it upon myself to call them mind you this claim been open since the beginning of September . They said the part was there and they shipped it back because they wasn’t sure I still wanted it done like what … I never said anything like that . So they took it upon themselves to send it back instead of calling me great customer service. Then they rescheduled me and order the part again and I came out again and the install my window but couldn’t do the collaboration. So now I have lights on my dashboard and the window installation was horrible smh I’m like for the love of god . I will never and don’t recommend reading location to anyone. I will be reaching out to my insurance company as well . The glass in the picture is not pushed in all the way . Just horrible
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December 2023 by Chantay Boykin
WOULD NOT RECOMMEND BX LOCATION ON ZEREGA AVENUE!! The WORST experience ever!The paint on my vehicle was damaged when the Safelite techs removed the crash wrap they installed from my rear lift gate. The team apologized and assured me of a swift resolution however, it has been ONE YEAR AND FOUR MONTHS and I am STILL WAITING for someone to “get back to the store manager with a decision”!!First I was told to get an (ONE) estimate. I dropped it off and heard nothing for more than a month. When I followed up, it was told the quote could not be found and another was needed. I dropped the 2nd quote off and never heard bacthe store manager. Two or so months go by and I was unable to get someone on the phone so I went to the store in-person. I was told the old manager had be fired due to poor performance and the new manager would assist me.The new manager advised me that 1) he was unaware of my situation and was not able to locate the original quote I dropped off and 2) that I had been misinformed and instead of one quote I would need TWO quotes. Despite being highly annoyed and frustrated I compiled.Long a story short, this saga started 7/2022 and here I am on 11/28/23, still waiting for Safelite to make me whole by resolving an issue THEY caused!!
