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August 2024 by Mark M.
My girlfriend was in an accident, they advised her to take her car to the Impound lot and we could come the next day to pick up belongings. They stole everything of value out of her car including money, tools ext. that I had left in there. Not to mention they make it hell for you to get your vehicle out of their lot. Stay far away from these crooks.
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June 2024 by Javonni K.
My vehicle was towed from my apartment complex this morning. When I called to ask what I needed to get my vehicle back I was told a valid driver's license and proof of ownership. Upon arrival I seen a sign that said impounds cash only- which the lady NEVER told me over the phone the two times I called. When I asked the lady about it she said she's not sure who I talked to ( from what I seen she was the only female on the premises, and the only one in the office) but if it was me I would have told you. The lot is located a ways behind a baseball park and can be a tad confusing, and inconvenient when you are having to make that trip two times. In addition to that once I paid, I had to wait with a few other customers for someone to take us to out car, which I understood okay cool. However, after one customer was helped the two of us where just sitting there in the heat just waiting. After seeing multiple tow trucks leave and no one coming to help us I went to the window. No one came to the window to help but an employee miraculously appeared and we were both out of there in less than five minute. Overall I hope I never have to deal with a tow company again, but specifically this one.
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March 2024 by Scott N
Just your usual greedy towing company doing what a greedy towing company does... Screwing over their "customers"....Update since more information was requested:My review is based on the fact that I was charged $140 to get my car off the flatbed tow truck after a parking violation (car was not towed, pro tow was so "kind" to let me have my car ?). That right there is bad enough, but it gets worse. The tow truck driver, while putting my car onto the flatbed tow truck, damaged my car.... and upon identifying the issue pro tow did not take responsibility. They did say they would fix it "labor free" so long as I paid for the "$200 part". When it was all said and done I was charged $300 for what they called a "$200 part". So yeah, $440 out of my pocket for a parking violation that did not technically result it a tow... Yeah I'd call that greedy.
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March 2024 by Shawna Morris
Randy was attentive, and very sweet! Thank you for making letting my car go as seamless as possible!
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March 2024 by Michelle Lynn
I used this service to donate my car. Pro Tow communicated to confirm the pickup the day before, when they were on their way, 15min out and upon arrival. Once they came the process was seamless to tow my car, Betsy away.
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March 2024 by Big Fred
If I could give zero or negative stars I would horrible place horrible people and very rude basically thieves they will lie about why your car got towed and lie about how you can get it out my mom was out of town and they said she’s the only one that can get the car when that’s not true luckily I was on the insurance that’s the only reason I got my car back if not pro tow would’ve kept my brand new car and auctioned it off the will look for any reason to keep your car for as long as they can so you pay more in storage fees or until it’s theirs oh and you only have 60 days before they do that there’s people that work hard for their money and then there’s these guys lowest of the low they are truly scum of the earth.
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March 2024 by Ted Smith
Called me 45 minutes before he got there to let me know he was on the way. Very professional and easy to talk to. Would highly recommend.
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March 2024 by Deyett Brown
Very professional
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March 2024 by Nicole Kindell
Driver was so friendly and helpful!!
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March 2024 by Briggette Bates
I did not have to be present for ProTow Towing & Recovery to pickup my vehicle and take it to the shop of my choice. Thank you guys for everything.
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March 2024 by Nicholas West
10 minutes after call and I was picked up.
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March 2024 by Pierce Burt
Friendly fast efficient!! Thx u!!
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March 2024 by Angela Washington
Professionalism at its finest!
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February 2024 by Kristi V
Doesn't do any good to call to have an unauthorized vehicle towed, as a call was made a few days ago and the girl that answered said a driver would be out within the hour....guess what? No one showed!
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February 2024 by Michael Norman
Very friendly. Very professional!
