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April 2023 by Tyler Shaw
Fantastic variety of hardware styles and colors. Friendly staff making it worth the out of the way destination to find the style that suits your needs.
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April 2023 by CSR 1 Office
Very thorough and helpful and knowledgeable, as we were looking for a specific part for a customer!
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March 2023 by Sherry O'Connell
Premium Hardware is an excellent resource and has a wide selection of hardware for your home. Linda and Ken provide Top Notch customer service through accuracy, efficiency and follow through with your order. Totally positive experience.
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March 2023 by Colleen Daugherty
We just love our hardware from Premium Hardware!! Not only did both owners take the time to walk me through all possibilities for our kitchen, but they were also personable, and I felt like I was chatting with family. I will go back in the future without hesitation.
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April 2022 by Michelle Brown Singh
I can't say enough good things about Premium Hardware. I was looking all over Columbus and the Internet for a specific finish color for kitchen cabinet hardware with no luck, and then a friend recommended Premium Hardware. They had the finish (that I still haven't been able to find anywhere else), and Ken and Linda let me take home a sample to think over. The ordering process was very easy, and Ken and Linda offer a personal touch and experience that you will never find at a big box store. There was a delay in receiving our hardware, and Ken was our go-between over a series of several months, always calling and texting me to check in to make sure I knew where things stood and acting as an intermediary for us to keep communication and progress going. When we received the hardware, it was absolutely beautiful, and well worth the wait. If you want high quality hardware, a large selection, and excellent, friendly customer service, Premium Hardware is the place to go.
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November 2021 by Renee M
Premium Hardware is a wonderful business. I have been going here for years for hardware for furniture in many different rooms in my house. Linda and Ken provide excellent service and guidance. Linda has exquisite taste and her eye for design as well as great knowledge of the hardware world and her kind nature contributed to my positive experience. Linda spent a lot.of time with me and listened to my ideas and needs in order to help me find lovely pieces. My cabinets look beautiful with the knobs and pulls that Linda helped me select. Although I worked mostly with Linda, her husband, Ken, also assisted sometimes. Like Linda, Ken is very friendly, supportive and gracious. He helped out with alacrity whenever Linda and I needed him. He has good taste, too and a couple times when Linda and I were on the fence about a certain knob or pull, he would give his opinion. He influenced the knobs I decided to go with for my master bedroom nightstands, and I couldn't be happier. I am thrilled with all the knobs and pulls that I purchased from Premium Hardware over the years. Premium Hardware has the best selection of knobs in Columbus, Ohio, especially, if you are looking for unique, high end, quality knobs that you can't find at other stores. And if you do not find exactly what you want, Linda can put you in contact with a great company who can custom make anything. I am very satisfied with all the pulls and knobs in my house, thanks to Linda and Ken. I highly recommend Premium Hardware!
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August 2021 by Theresa Gavin
Ken and Linda provided excellent advice and service for our budget kitchen remodel.
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November 2020 by Jim Mayer
It's the Disneyland of knobs!
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July 2020 by Michelle Smith
I originally visited this store in May with a friend of mine. We are both building houses that will be done this summer. Ken was BEYOND friendly and went out of his way to make the experience great. At some point Linda introduced herself and she had both of us fill out a form to get our information so she could reach back out to us. Great experience. A month or so later my friend said she received an email from Linda with a kind email and a quote for her favorite selection. I immediately checked my email and my junk folder and I never got an email. I was perplexed by this but just chalked it up to somehow being missed. Today, two months later, I went back in to make final selections. I told my husband this morning that I was ready to buy. When I got there and Linda unlocked the door to let me in, I immediately was overwhelmed by the smell of cigarette smoke. I am someone who is very sensitive to cigarettes smoke so I was disgusted by this. Secondly we started looking at my selections and I asked her for some pricing. When I had worked with Ken months before, he had told me a certain brand was a much more cost effective choice than Top Knobs. When I had Linda price them out, she gave me a price $1.50 higher than Top Knobs. That made no sense to me. I started looking around again and she said to me (and I quote) “You’re free to look around and take pictures but I have things I need to do.” What?! I was the only person in the store and she had things to do other than help me, a paying customer?During this interaction Ken had walked in and been his usual amazing friendly self. He offered me water or chocolate and I thanked him and declined. To Linda, I seemed like a nuisance and obviously she had better things to do than help me. I’ll let anyone else figure out why that might have been but I’ll never shop here again.
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July 2020 by Michelle O.
I originally went here with a friend back in late Spring to get ideas. My friend and I are both building houses which we told the owner would be ready this summer. Ken, her husband, could not have been nicer. He got us water, he gave us chocolate and homemade cookies. He had something come up and the owner introduced herself to us. She was nice and got our information filled out on a form. A few weeks later my friend said she got a nice email from the owner and a quote for one of the cabinet pulls she liked the most. I immediately checked my email and I never received anything. I even scoured my junk folder. I thought that was weird but chalked it up to just being missed. Fast forward to today. I went in there now that my house is about 6 weeks from completion to see about ordering my cabinet pulls because no one had reached back out to me. The owner unlocked the door to let me in and as soon as I walked in, I smelled cigarette smoke. It's pretty obvious that someone had been smoking either in their office or put a back door that lead to the show room. Disgusting! I looked at two different brands of cabinet pulls to compare prices. When I was in in the Spring, Ken had told me that one of the brands was much cheaper and a good alternative if I was price conscious which I am because I need to buy 63 cabinet pulls. But for some reason the owner quoted me a price that was more expensive than the top end brand. What?! So I started looking around about to ask more questions and she told me, and I quote, "You're free to look around and take pictures but I have stuff to do." Excuse me? I was the only customer in the shop in the middle of the day on a Wednesday and she didn't have time for me? I cannot believe a business owner would treat a customer this way. I am telling absolutely everyone I know about what a terrible experience I have. I hate to assume why she treated me that way but I don't think the color of my skin helped. Too bad, I just bought the exact same pulls on Wayfair for $2 cheaper per pull. She lost that business when I was trying to support local. Her loss. Don't shop here!
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July 2020 by Michelle Smith
Linda (the owner) said to me today and this is a direct quote “You’re free to take pictures and look around but I have things to do.” Wow. Obviously not a business owner who wanted my business today. Don’t worry, I was trying to support local but I’ll just order the same pulls online for 30% less. Never shopping here again.
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May 2019 by Michael Pakizer
This store has a huge variety to choose from. From modern to victorian and everything in between. We looked for months online and couldn’t find what we were looking for. One stop in the their store room was all it took to find a perfect fit for our kitchen. We couldn’t be more pleased! Be prepared to be overwhelmed with great options.
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April 2019 by Marc S Cohen
Very professional helpful insight for creative wants to work with the customer and help them develop an entire scene and put his much work into it is they possibly can to make the customer happy I know we were and they did about 27 different knobs for us and it turned out absolutely gorgeous
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December 2018 by Ken Manket
Great service, nice people, amazing selection of door and cabinet hardware. Also found a gorgeous faucet there! The dogs are adorable! Would highly recommend Premium Hardware!
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August 2018 by Deborah Christensen
The selection and the personal service is amazing. Everyone works hard to make sure everything is perfect. Great people and great products. Best in class!
