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April 2024 by Jenny Frankart
Pottery Barn is a scam. They charge your card for the full amount, tell you a quick delivery date range. They then delay everything by months, accruing interest on your thousands of dollars. It’s a scam.
I ordered a couch, bedding, mattress and a bedroom set on April 6, 2024 in the store. It was set to be delivered between April 17 and May 1. The bedding arrived right away, great. Everything else was delayed. Tracking numbers stopped working. My order confirmation link stopped working. The only way I could find out information was to call.
Pottery Barn sets it so everything has to be delivered together so when the couch was delayed, until the end of May the first time, I called and asked for the mattress and bed frame to be delivered separately. We didn’t have a place to sleep other than an air mattress. They agreed. The bed frame finally arrived broken and covered in a gross mold (photos). They wanted to leave the headboard at our house and then return (in three weeks!) with a new bed frame. I asked them to take the headboard — you can’t return an item if part of it is left at your house. Scam.
After hours on the phone with customer service, we keep the mattress and cancel the bedroom set (bed, nightstands, dressers). The couch is apparently “custom” which no one told us so it can’t be cancelled. The tracking number for it still doesn’t work so I called for an update and they just told me today JUNE 26 as an estimated delivery. They charged my card April 6…
We bought a new home and, after decades of IKEA and Target furniture, were excited to finally buy what we thought was quality furniture that would last us 50 years. We made a big investment (for us) and it just ended up being a big mistake. Things shouldn’t be arriving damaged and covered in mold, especially at that price. The delivery drivers were used to this set up. They knew exactly what they had (after they had already moved in the headboard and mattress). This company does not care if you actually get your furniture. They also completely block off your street and have to wait until it’s resolved with customer service, upsetting neighbors. It also said someone would call me in 5 minutes when I submitted the complaint. More than an hour goes by, with the huge truck blocking in my new neighbors, and no one calls so I finally do.
Pottery Barn is a complete scam. It would be one thing if you paid a deposit or if they didn’t charge your card until it’s ready for delivery but this? They charged my card and then just keep pushing back the delivery date (months!) accruing interest on our money without ever delivering usable products. Scam.
We canceled everything (except for the couch arriving end of June now because we can’t??). We then went to Havertys. Our Havertys furniture is arriving in a week from the order date, it was less expensive and the tracking number actually works. Havertys is a furniture store. Pottery Barn is an expensive scam.
Do not shop at Pottery Barn. We’ve wasted so much time and energy here and still wont have a place to sit until the end of June (assuming it doesn’t also arrive covered in mold)?? SCAM.
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March 2024 by Jake Stupica
Not sure what’s going on with service at Easton but every time I come to this Pottery Barn *the employees are friendly and welcoming* vs the borderline hostile and weird attitudes I’ve gotten at similar stores.
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February 2024 by Brendan Ware
Marcine was very helpful, she walked our family through matching fabrics. 10/10
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September 2023 by WAYNE STROHACKER
Going out of business sale going on now. Some stuff is 70%off ......Gabriel's department store is going in next. Clean parking lot great employees
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August 2023 by Shawn F.
I tend to have better luck at Pottery Barn Teen & Pottery Barn Kids, but they were not available diversions here. Still, we're on the cusp of fall, so I was hoping things might creep in that would appeal to my more youthful sense of style. I remembered them having Peanuts themed merchandise on offer within the last couple years (Covid has made specifics a blur) & I was hopeful that they might be back in stock this year. No such luck.
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April 2023 by Deb North
Thank you Paula Adams for your expert advice yesterday! Your always a great help and we purchased some lovely products.
Debi North
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April 2023 by Chris Bright
24 hour return policy for broken mirror that was delivered?? Terrible customer service as well. Also would not honor discount after price dropped while we waited for 2 months for broken mirrors. Stay away
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November 2022 by Carlos Garcia
Furniture shopping can be frustrating, but the staff here make it enjoyable.Knowledgeable, non pressure and honest.The store itself is amazing and has great items. We bought a great couch here.
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October 2022 by G. Spence
Extremely overpriced merchandise!! Unbelievable that they remain in business. Who's buying this stuff at these prices?!?!
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October 2022 by Jackie Berger
Great customer service!!! Even though my purchase didn’t work out the way I planned, both John and Ramello provided me with a great and easy experience. Would definitely buy from this store again.Thanks guys for all your help!
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September 2022 by Arthur Szu-tu
I had Pottery Barn do all the design work for a new condo. I ordered almost everything recommended for a total of over $40k. I received no thank you. I feel no gratitude from them. In return they will get no loyalty from me.Now I just hope that PB's products and delivery services are good. Maybe I can upgrade my rating at the end.
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August 2022 by Charveyia Morgan
went into easton Town center location and wasn't even spoke to, saw everyone else being helped and have never experienced this at any other location that I've gone into and purchased from. Hate that the Tuttle location closed they were always great to me
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June 2022 by Sharell Mikesell, PhD
Very unique items...helpful service.Highly recommended
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May 2022 by Peggy Mikesell
I haven't dealt with any sales associate but I did order an over-the-toilet ladder for bathroom storage. I received it quite quickly and was very pleased. It is very sturdy and very well made. I absolutely love it, it is super cute and am thrilled it worked out! I would recommend it in a heartbeat.
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March 2022 by Kenneth Munshower
Martina was warm, kind, friendly, so helpful! We will be going to her in the future for our PB needs. Bravo on superb service!
