Pilot Travel Center in Columbus, OH, is a well-maintained and friendly place that serves both travelers and truck drivers. With over 750 locations across the U.S. and Canada, Pilot offers a range of services to make road trips easier. The station provides fuel options such as gas, diesel, and DEF, with high-speed pumps and EV charging stations for electric vehicles. Inside, visitors find clean restrooms, showers with hot water and good pressure, and a variety of fresh food, snacks, and drinks, including the popular coffee. The attached Wendy’s adds to the convenience, offering tasty options like saucy nuggets. The staff at this location is friendly and personable, often recognizing regular customers and providing helpful service. Customers appreciate the cleanliness and the quick, efficient wait times. Many highlight the helpfulness of employees, especially those who work hard to keep the area clean despite challenges like trash being thrown in the parking lot. Witnessing staff make efforts to clean up trash is appreciated, and customers encourage corporate support in giving employees more authority to address these issues. Parking is generally medium-sized but often packed, and the lot is clean, though trash cans can overflow. The overall atmosphere is friendly, with positive interactions at the register and appreciation for the staff's attitude. Some customers mention the parking lot can look chaotic, but the facility's cleanliness, friendly service, and amenities like showers and Wi-Fi make it a recommended stop. Overall, Pilot Travel Center in Columbus is a reliable and welcoming stop for road travelers and truckers alike, offering good service, clean facilities, and a friendly environment.
