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March 2025 by Danny Guzman
I like the place, good prices.
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March 2025 by Jonny Moos
Unfortunately today I had the worst costumer experiance in the grooming department at Petco. I was delighted to hear I could get my Airdale in for a groom when I called yesterday so quickly. I had a jovela conversation with the groomer and asked if all the paperwork was up to date for her to get groomed. I was assured it was... I was running three minutes late and apologized as I walked in the door. During the check in process I was asked if she has taken any medications in the last day. I said no except for her daily arthritis meds (after thinking about it I realized I forgot to give them to her that morning). He then informed me that they couldn't honor the appointment due to she had meds in the last 24hrs. I recanted saying actually I did forgot to give them to her this morning. He replied to late you already told me she was on daily meds. To which I replied if this was going to be an issue why wasn't I informed yesterday not to give her meds before I brought her in due to company policy. Obviously this started to make me quite upset. He replied its company policy I can't taker her for her appointment. This started a back and forth argument ..... As he was getting up to go get the manager I asked if I called the vet and if they said it was a no issue situation if they would take her. He said I would need it on a letter head and left the room. I quickly called my vet and had them on the phone before he got back with his manager. Proceeded to get them on the phone together and my vet wrote the letter immediately.(he tried to explain what he needed to the vet but wasn't very clear due to the fact they had to send two letters before one was excepted). Finally got her in though I must say I was very upset that I had to suggest the remedy and didnt' feel like it was my responsibility to find a solution to be able to get her groomed and pay for their services. I will say the groomer kept his cool just wasn't trained well from Petco to how to suggest solutions to company polices. In my opinion this should have been handled on the initial phone call. We then went over grooming notes specifying that an all body shave is ok just leave a beard. I came back and picked up my little girl , of course shave was fine but they didnt' leave a beard. Not the end of the world... I went up to the cashier to pay and he asked if I wanted to leave a tip. I explained I didn't think the customer service was at all up to par. He pointed out, how upset I was. Yes I was but at no point did anyone take responsibility for company policies not being explained before I had the appointment. Again I asked questions on the phone when making the appointment to make sure they had all current paper work to groom her. Then the cashier explained he knew everything that happened and said I wasn't being very nice. I said yes I was very upset, I was going to be turned away and had a right to be. I admitted I was a little hot headed. I also explained that this issue that happened was a short coming on Petco not me, for not explaining the policies prior to the appointment. If they did, there would have been no problems from the start. I stated it's obvious you do not care that much about customer service and at no point did anyone apologize and offer a solution. I had to suggest the obvious solution myself. He replied "Sorry" is that what you wanted to hear (snidely by the way). I asked that he relay my comments to the GM and also commented that it's obvious with that comment you do not really care about customer service. Sadly I have been taken my little girl here since 2011 and even thought they haven't had the best stylist's all the time. It always been a place she felt comfortable getting a hair cut. With that said they have always have done a good job making her feel comfortable in the space ,as she is a little nervous Nelly. That was always a trade off I was wiling to make till today. I will be taking my business elsewhere in the future. This really is a big failure on training th
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February 2025 by Joshua Wise
They don't really stay stocked up on small animal items.
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January 2025 by Lindsay Barber
Last time I tried to come here, they canceled and rescheduled my appointment for a time I could not make, without My consent. Did not even call me. Today, they would not groom my dog because he takes Clomicalm, A medicine he has been on every time they have groomed him for the last several years. They are one size fits all policy is ridiculous and unsafe for animals and people. Know that this Groomer will not take care of your pet. If you have them on this kind of medication, even if the medication has led the dog to being a great grooming customer who they’ve never had an issue with in years, thanks to medication. Absolutely insane.
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January 2025 by Jazmin Gonzalez
I shop here for my reptiles and insects. I got a terrarium that was sadly cracked, thankfully I was told I could get it refunded or exchanged. However whoever is working 1/5 at 10:30am is rude, very poor customer service here and this isn't the first time. They hung up on me after I had further questions
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December 2024 by Wolf Dyhart
Don't usually go here, but had went this weekend and was surprised by their massive selection and decent prices.
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December 2024 by Michelle Soto
Customer service was bad. I called about an exchange and was given a nasty attitude. She told me I needed a phone number to return and I was asking if she could search it up, she then said im in the office so its going to be a minute, then put me back on hold. I waited for a couple minutes she comes back on the phone and says "we do have a number for you" I go to respond and she says"have a good day" and hangs up the phone while im speaking...
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September 2024 by Maxine
I went to Petco today to buy 2 small fish for my granddaughters birthday. This black lady asked what I had. I said a 2 gallon. She said you need something bigger. Because goldfish grows big. I said they would be transferred when they got bigger. She said no. Then I picked out some other small fish. She said they needed filters. So I picked out another one. She said they need heaters. Then I picked 2 feeders. The kind you feed to big fish, she refused to sell me anything. Except shrimp. I'm not going back there again
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September 2024 by Kim Huffman
Terrible experience with the VETCO here. Not helpful, condescending and rude veterinarians. Do not recommend!
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September 2024 by Lisa Glass
Worst customer service of any local or online pet store I have ever shopped at. Will no longer do any shopping at any Petco.
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August 2024 by Lisa Adkins
I went in there thinking that they would have a large variety of dogs clothes and they didn't. Disappointed.
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August 2024 by Steven Greathouse
Went there today to get a couple fish and some aquarium items no one to get the fish I wanted then nobody working at the checkout so I could pay for the $100.00 purchase I was going to make will not go here again
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August 2024 by JB Kennedy
In all fairness, have had many an enjoyable trips to this outlet. That having been said, this afternoon ran across a most disagreeable cast of characters while with grandson to purchase fish for his aquarium. Staff repeatedly talked down to him. Maybe they were in the middle of a bad day. Jess made a point of telling the ten year old there would be no guarantee as she had "heard" from her co-workers his tank (10g with 3 fish) was overcrowded. Hoping for a better outcome on next trip.
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August 2024 by Jonathan Hock
I have been using their vetinary services for the past couple of years. They are very reasonably priced.
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August 2024 by Andrew Naegele
Nice clean store. Lots of different types of animals for sale and any kind of animal feed
