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April 2024 by Cathleen Payne
The truck lost access to its steering system TWICE in my 500 mile move and the manager at this location did nothing AND treated me like I was making up the fact that the truck was careening any way it wanted to go without me being able to steer it. Of course I braked as soon as I realized I couldn’t steer it! I was extremely fortunate that I didn’t kill myself and others. Horrible experience and I am begging others to not put their lives in danger by renting trucks from U-Haul!
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April 2024 by anwar mateen
All good
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April 2024 by Katherine Boyer
Female worker in there told us we were set for auto payments, we made sure. Come to find out it wasn’t set up and the worker didn’t know what she was talking about, she was too busy on her phone to check and make sure .Thankfully we were on top of it with making sure our unit was paid . If you rent a unit out from them for storage make sure you know when your payments due and that automated payments are ACTUALLY set up. If not they will try to screw you over .
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February 2024 by Vanne
Today I went to refill my tanks with propane gas but I left sad because I was ringing the bell and waiting too long and they didn't come to help me. Then I had to go into the store and tell one of the employees what I needed and she told me that they were going to come and serve me... I wasted more time, I rang the bell again and they never attended to me... I had to leave without being attended and with bad service because no one came out….
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January 2024 by Cameron Rowland
My customer service experience was great, the staff were all very accommodating, the only complaint I might have was that the truck itself was a bit of a rough ride but I am unsure if that’s due to issues on the truck or if it’s typical for that big a truck to drive like that(26 footer). Would use uhaul services in future when needed, for sure. Equipment pickups and drop offs were made pretty easily, didn’t take much time at all.
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November 2023 by Kristin L.
Hung up on me while asking a question. You've got to be kidding me. This is ridiculous.
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October 2023 by David T.
I see why this place has such a poor review.The people at this place have bad attitudes, and very little respect for customers. Wouldn't ever go here again.
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September 2023 by Lee Anthony Rood (Tony)
Not a good experience this time at all. Counter crew too busy on cell phone or off color conversations with each other. Truck not in very good shape. Missing a windshield wiper and dirty. I was told to walk to end of lot along Georgesville Road to "find my truck!" Rep didn't even see the truck before I left.
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September 2023 by Eric M.
I never write a review but wanted to give these guys a 5 for truly trying to help me.I've rented a truck from these guys before everything super straight forward and easy team to work with.The owner is fantastic went in today because I had a uhaul hit my car while it was parked. I didn't expect much help but the owner personally walked the lot to try and help me find it. I just really appreciate someone going the extra mile like that in a business that's just a commodity like renting felt he deserved a 5 star. I would definitely recommend this spot from the ease of renting when I went in and from the super chill help if you ever have a weird situation like mine.
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September 2023 by Julie Bass
WARNING- THIS LOCATION IS COMPLETELY INCOMPETENT!!!! My husband and I reserved a 26-foot truck for a one-way out-of-state move approximately 3 weeks in advance and called the day before to confirm our reservation. We were scheduled to pick up the truck at 9:00 AM on 8/13/23. When we got to the store we heard one of the associates say to another associate "I hope he knows where the keys are", but nothing was relayed to us at this time about the keys missing. They proceeded to run my credit card and provide paperwork for a 26-foot truck. We waited over an hour for them to find the keys and called around to other locations to find us a 26-foot truck, but were unsuccessful. We had movers scheduled to be at our home at noon to load our large items. The associate told us our options were to accept a 20 ft truck or cancel our reservation. This was a carefully planned one-way out-of-state move that UHaul turned into a nightmare. We were forced to accept the 20 ft truck despite telling them it wouldn't be adequate as we didn't think we could get movers rescheduled on such short notice and we both worked the rest of the week so this was the only day we had available for the move. The manager, Chris, was completely unapologetic and more or less told us "Too bad". Thanks to Uhal we were forced to throw away and donate thousands of dollars worth of our belongings. We called multiple times requesting they provide labor to unload the 20 ft truck onto a 26 ft truck (THE TRUCK THAT WE RESERVED!!!), but they refused. To add insult to injury, we were charged $1770 for a 26-foot truck. The associate told me she processed a refund for the difference in price for the 20 ft truck on 8/13, but then the manager Chris claims he processed it on 8/14 when my husband returned to the store. They have been telling me I would receive a refund in 3-5 days since 8/13. It is now 8/26 and NO REFUND HAS BEEN RECEIVED. I called the bank and they have no evidence of any refund being initiated by Uhaul. Thanks to Uhaul we will be replacing all of our items for years to come. Save yourself some hassle and stress and DO NOT GO TO THIS LOCATION.
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August 2023 by Zachary Babione
I was praying the whole time that I'd make it to and from where I was going and back to U-Haul because the tires were bald and the brakes sounded like they were ready to go. No AC and the trailer door would barely close. I rented 30$ truck online and was told that only the biggest was available, so in the end I had to pay for bigger style. Will never recommend or go to this location again.
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August 2023 by Fa
I went yesterday and the lady at the office told me they don’t have any size of truck until Monday and none of the other employee was willing to help all with actitude. I went to the app and reserved from here and I could rent the truck. They are not willing to do their job just lying to the costumers. I never will go to this location again
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August 2023 by Charity Gall
The boxes are to hard to open. In one of the locations they are taller then I am at 5'4 so I would not recommend at all. Terrible. Took 3 hours to get the key and get moving
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July 2023 by Timothy Kocher
The staff here were very friendly. I was in a pinch with my trailer hitch, other locations had appointments in 2 days, but this location got me in the same day and were extremely knowledgeable and fixed the issue right away. They taught me about the part so I could fix it myself later if needed. I couldn’t have asked for better service.
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June 2023 by Darrin Matthew
Angel is rude, not wanting to answer customer questions about the rental, which is her job obviously, always tries to rush u off the phone and get rid of you. Says rude things about you under her breath when she thinks nobody can hear her, even tho the phone conversations are recorded.And it is currently being looking into by management, we will see what happens.
