-
April 2024 by Benjamin Williams
[Text from the feedback that I ATTEMPTED to leave with Papa John's but couldn't because their website is just as much trash as their app]This is the second time I've used the Papa John app to order from Papa John's recently and both orders have been wrong. The first time the Dooradash driver forgot to pick up my wings. When I called the store they said they had no drives and since I couldn't come to get the food that was supposed to be delivered they would just give me a free order of wings on my next order. I placed that next order today via the Papa John's app and attempted to call the restaurant to get the order of wings I paid for but never received last time. The store never answered and I had to listen to that horrible hold music for 10+min until I just gave up. When door dash delivered my order today it again had an error, I ordered epic stuff crust but did not receive epic stuff crust. And since I ordered through the app and not directly through door dash there is no way to get a refund for the difference. Door dash has a much better option to correct error with orders if they occur. I'm on hold AGAIN waiting for the store and as I type this I've been waiting for 10 min listening to this horrible hold music,again. This is horrible customer service and I will never order Papa John's through the app again, if I ever order from Papa John's at all. There is no accountability, no way to address concerns if there is an issue with my order.Update: I ended up driving to the store and when I walk in, there is someone already waiting because their order was wrong.While I'm standing at the counter, still on hold, I noticed that I can't hear a phone ringing. The first thing I mentioned to the store employee is that there might be something wrong with their phones and he tells me that I called the wrong location. I show him my phone (because I'm STILL ON HOLD) to show him the number is accurate he doesn't even acknowledge I called the right number.I ask for a refund and he is told he can't do that, so I ask for the DM's contact info, and he doesn't have that. He tries to offer me free food but part of the reason I'm there is because they already owe me free food. I ask who I can speak with to get a refund and he tells me "call back in the morning". And I ask him 'how?' Since they DON'T ANSWER THEIR PHONE'.Horrible experience. If you really want pizza hit up Pizzanos, better food and better service. If you really want Papa John's for whatever reason only order through Door dash, or Uber eats, or another delivery serive, that is who will end up delivering it anyways because the restaurant has no drivers. Papa John's app is horrible and the restaurant "can't" help you.Between both phone calls spent over 45min on hold, and I only got to speak to someone because I drove down there.
-
February 2024 by Chris Gaile
They never get the order right and will never answer the phone to correct the issue. Was delivered the wrong pizza and cannot get a person to answer the phone.
-
February 2024 by Kyle E
Ordered pizza on Sat night but they were closed I guess. Pizza tracker didn't show any updates after an HR. Also called to confirm they were opening after we ordered. No answer. Please refund our money. Not sure why online ordering would be accessible. Note, we were going to pick it up and make sure no one had to go out in it
-
February 2024 by Sophie Guer
It was the worst service I ever had I ordered pizza and I didn't receive it after two hrs and guess what it was the worst pizza shame on you shame on you you talk people money I was very loyalty customer
-
February 2024 by Marc Dorsey
I give this rating only for the hard work employee working practically by himself. During a snow storm 2/16/2024 930 PM store 4627
-
February 2024 by Dan CR
It's annoying they're begging for tips on online orders, luckily there are so many other options
-
February 2024 by killa_hydro 2005
Been coming to this location for years and never had any problems with my food until the last few times I ordered. How do you put the toppings under the cheese and then on top of that only put one pepperoni on each slice of pizza? That's very disrespectful to the customer who pays 20 some dollars for a pizza.
-
January 2024 by T Predovich
Fast service and didn't wait very long for my pizza and chicken wings.
-
September 2023 by Kevin Dugan
Waited for over an hour, called back to check in pizza could not get anyone to answer. Open my hotel door to go to lobby to get something to drink and found pizza setting in hallway, delivery driver didn't even knock just dripped it and ran, I will be calling someone tomorrow, poor
-
August 2023 by Courtney Wells
Purposely don’t answer the phone so that they don’t have to work.
-
July 2023 by Jason James
They never put no damage sauce on the
-
June 2023 by Columbus P.
Great looking pizza compared to other locations and they gave me an extra garlic butter at no charge!
-
June 2023 by Lee Butler
I’ll never order from Papa John’s again for sad pizza I ordered extra cheese bacon and ground beef. I hate to see regular cheese just pitiful.
-
May 2023 by Ibrahim Jawara
On 5/14/2022 7:30 pm— Besides waiting for a long time and total rudeness from staff; I’ve lost my taste bud for the Doritos Papadias or whatever
-
May 2023 by Fonshell Banks
I knew there was a reason I stopped dealing with thanks. First off if I'm going to pay almost $10 for something I want it to have some girth to it . Only reason why I was willing to try it is because of the people online. But I guess influencers get better food than regular customers. Second of all I don't like that I can't add something to my food without taking something away. So of course I won't be back. I've had sandwiches that were thicker than my Papadia.
