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October 2023 by Madeira Turner
Terrible customer service. Wrong info. Adds are deceiving. Staff is misinformed or lying for commissions.
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September 2023 by J J
Last time I was here the manager told me I couldn’t tan unless I used lotion that was bought from them. That’s an outright lie. I had to call around and complain to get some credit back on my account. These places prey on customers who assume the employee’s are not liars and cheats. And for what, so you can get commission on up selling a cheap bottle of lotion? It’s actually sad if you think about it, that the people who work here would act in such a fake way just to rip off someone, not so different than them, over a bottle of lotion. Like what is wrong with you? You’re okay living day by day lying to people over TANNING LOTION? It’s pathetic really lol have some self respect. But I guess if you’re working in a tanning salon you’re probably already insecure and fake ?
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September 2023 by Sara Giuliani
I haven’t gotten a spray tan for 6 years and the dark haired young woman at Olentangy River Rd location knew this and walking me back to the room and gave me no instructions. I said as she was walked out, “oh wait you’re leaving me?” She quickly told me that the machine would give me instructions and then she quickly shut the door. I didn’t know what to do so I got in without putting any lotion on my hands or feet. When I came back out to the desk I asked a doctor gal if I was supposed to do something with the lotion? She said yes and I asked her what I should do now since the earlier girl didn’t tell me anything?! I let her know I wasted happy and the girl needs better training. The girl was sitting over on the side and gave very defensive and didn’t apologize! I asked for a manager and they said they couldn’t give me a name or phone number. Instead, I left my name and number; we’ll see if anyone calls.Service: Spray tanning
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August 2023 by Tanya Cook
Usually have a great experience! Customer service is friendly most the time! ?
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July 2023 by Kassidy Moore
I was so impressed with staff knowledge, state of the art equipment and lotions available at this PBT location. Ally was so friendly and informative. She shared the information and options on all memberships and beds. I felt comfortable with the level I purchased and it meeting my tanning expectations and needs. I saw results after the first tan! Would recommend this PBT location to my friends and family for SURE!!!Service: Tanning
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June 2023 by Samantha Baker
Found myself wanting to start up tanning again so I browsed through the options online. I select the store at Olentangy (it’s the closest & most convenient from my home) so that was I get the correct services & pricing. I found an option that says $14.95, plus $25 start up fee. Cool I’m expecting it to be $35-40 after tax or whatever else. So I signed up online & then had to go in to pay & finish the process. I tell my friend about it because she mentioned wanting to tan as well. Once I get there I give the girl my information, and she asks what package I want. I tell her the starting package ($14.95) she states they don’t have that option anymore & tells me the option I chose last time I was tanning ($49.95) I stated I did not want that package yet because I haven’t been in a while & I’m pretty pale so I wanted to start at the lowest grade possible. Then she tells me that is the cheapest option. Says she can wave the start up fee if I bought lotion (I had a new bottle of my own) then she said “let me see that I’m pretty sure you can’t even use that here” & I said “that’s weird because I bought this at a palm beach last time I was coming (about a year and a half ago)After I told her I didn’t want lotion she hands me mine back and says here you can just use it.So after being told they don’t have lower options available I finishing signing up& pay. ($80.08) then tan (6 minutes). About an hour later I realize my whole body is red & stinging.The level of bed I was in is definitely higher than I wanted. That was the whole point of wanting lower level in the first place until my skin was used to going again. Meaningless to say I will NOT being going back to this location & have started going to the grove city location. Even though it’s farther it’s worth the drive to have a better experience with nicer people.Service: Tanning
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June 2023 by Edina Kovacs
Super friendly employees every time! :)
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April 2023 by Janell West
The ladies are soo nice. Nothing like laying in the tanning bed, listening to music!
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March 2023 by Paula M.
I went in to buy a package and they told me the one I wanted was $100 a month and once the girl scanned my card I ended up paying $160. The girls are really rude!
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December 2022 by Danielle Rodgers
Love love love the tanning beds and the spray tans this by far is my favorite place to go always great customer service clean facilities overall it's a great experience
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October 2022 by Jennifer Aquino
Lovee the girls that were there today!! Great attitude. I work with all men its nice togo and chat with the women there on my break!!
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October 2022 by Kendall C.
Staff is very rude. They stand behind the counters and give you dirty looks as one girl checks you in. They look and whisper when you are at the front desk. Rarely ever say anything when you walk out of the salon. Do not give off friendly and welcoming business.
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October 2022 by Tricia M.
Terrible experience, was forced into a membership to tan a handful of times before my wedding instead of just buying individual tans. Called to cancel my membership while on my honeymoon but they force you to cancel in person at a physical location. Which was obviously not possible at that point in time. Once I was back from my honeymoon I went in to cancel in person and asked for them to reverse my last month or put on a gift card so I could use for future use. Since I will not be tanning in a tanning bed anytime in the near future, was only doing it for the special occasion. Was hoping I could use a gift card for a spray tan in the future. They were not willing to work with me amidst a busy time in someone's life, like a wedding. And let $200+ of unused tans to go down the drain. I would never recommend anyone to tan at palm beach and I will not be back.
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September 2022 by Elaina Thorston
Super pushy incompetent staff. Don’t know what they’re talking about and their lotions are extremely overpriced. You can get them online for $25. They try to charge $150Service: Tanning
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July 2022 by Casey Schlenker
This is the first tanning place I've been to, and it's been, for the most part, a decent experience. The beds are clean, and I've never had to wait for one. After the first month of start up fees, it's pretty affordable. I do wish some of the staff were more knowledgeable, though. The girl that was signing me up claimed that I could not use my tanning lotion solely because I had bought it off of Amazon. She then made me buy a single use packet of lotion that was $15 (did not tell me the price of it, or my total before charging my card). There was a list of "unapproved" lotions that they had, which are based on the ingredients, and my lotion was not on there... She also said the start up fee was $20 instead of $25, so imagine my surprise when with all of this combined, I got charged $62 for a $15 per month membership. Another very little thing; it would be a great improvement if there were mirrors in the rooms. WouldMake putting the lotion on a lot easier!
