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April 2024 by J. R.
They are impossible to deal with. I'm a new member as of Jan. 1st, and I'm still getting the run around for a presc., that I started attempting to get in Jan. and I still haven't received it. It is a total run around joke!!! Then I'm quoted a price for it, almost $3000.00 and they want it paid in 3 months. Are they crazy? It is a major med, I'm about to say forget it. This isn't worth the hassle. I see why people go out of country.
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April 2024 by Donald Spicer
OptumRX consistently drops the ball when filling my sons insulin. They almost always send the wrong amount whenever there is a change in his treatment regimen. Then its a constant fight because they have to send out additional insulin due to their shortfalls. I wish my insurance was with someone else but unfortunately I have to continue to deal with these issues.
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April 2024 by Kate McCarthy
It’s all been an awful experience overall. It’s never easy getting the medications I need and they’re never on time. Not good when you have multiple autoimmune diseases. Grateful for the smart and kind employees that do their best to help.
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December 2023 by Non Ya
To require customers to visit the Dr every 3 months for common meds like birth control is too expensive both financially, and physically. You should be reported...oh great idea, I WILL be filing a complaint with the Attorney General!
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May 2023 by Dorsea Davis
I would never recommend this company to anyone we’ve been with this company since the beginning of the year and prescriptions we’ve been getting for years are not covered you think your prescription is being send only to call back and they tell you it’s not covered I’ll be changing all our prescriptions to CVS because when they say they’re not covered they’re covered at CVS
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February 2023 by Jeremy G
Pharmacy is conveniently located inside One Nationwide Plaza complete with a nice selection of OTC items. The staff is super friendly and helpful. This pharmacy does not do mail order or specialty meds. This is a separate part of the OptumRx business.
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February 2023 by Karu Morris
Employees are so friendly! Just a note, this is different from Optim mail order and specialty, you have to be a Nationwide employee to get in the building!
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January 2023 by John LePard
Best employee's ever!
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July 2022 by Barbie J
I have been a patient with briova then Optum Rx for over 7 years. Every year I run into a problem with the pharmacy faxing my script to the insurance company for pre-Authorization for crohns infusions. The staff and patient advocates lie and say they never receive the script for weeks and weeks. No one does their job. No one is accountable. They are rude and unapologetic for mistakes. The staff lacks the ability to get things completed in a timely manner and has no understanding of escalation for medical emergencies. I will not use this company again and I encourage prospective patients to look elsewhere for medical scripts and treatment.
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October 2017 by Quat Zero
This OPTUM (no longer CVS) pharmacy is INSIDE the Nationwide building and is therefore NOT open to the general public. Only Nationwide associates have access.
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June 2017 by Dave E
Not open to the public.
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February 2017 by Brian Cretzmeyer
Not open to public
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February 2012 by A Google User
No open to the public!!
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September 2011 by Megan Gilbride
Just an FYI for anyone who works in the Arena District - you can go to this CVS just check in with security.
