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July 2023 by Justin Sheppard
A complete cluster…We’re not talking $50 items here, spending $400+ for a product that arrives beat to hell and being told “it will still function as intended”.I was finding hardware in the street for weeks, numerous emails and phone calls later I finally got the hardware 6 weeks later.Time to finally assemble, and half the holes don’t line up from the damage, I shouldn’t have to bodywork a $400+ dump cart to make it functional.
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July 2023 by Dan Roy
I purchased a 18x36 lawn roller. I really liked it untiI i needed the roller bushing. I order the part from Delaware pumps and parts in Cananda because they don't ship to Canada using the part 6004719 number that ohio steel provided. The bushing doesn't fit the holder. I was dealing with Sarah in their customer service. I can no longer get a response from her. Poor customer service. Well after posting the above review, Sarah contacted me. I was told that they were going to replace my roller bushing holders. I contacted her to see when to expect the roller bushing holders, she informed me that the correct bushing were being sent. I was shocked when I opened the package to find the exact same roller bushing that I was originally purchased and doesn't fit. They have a picture of the correct roller bush to compare too. They also have a picture of the roller bushing that doesn't fit.
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June 2022 by Ron Richards
I have a 50 inch lawn grass sweeper that is probably 10 yrs old. Love it. Just mow need to order a new catch bag.
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July 2021 by Ion Bocearnicov
Loaded me for few hours (building nr 6)
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April 2021 by Tim Lott
Ordered a poly swivel dump cart for my atv. Overall, the cart is great. When i received it, one of the wheels had a broken grease fitting. Called on monday to see what they would do. Told them I would even try to put the fitting in myself. Was told they would get back to me later that day. Nothing. Called again Wednesday, again said they will get back to me today....for now my review is 3 stars....good product but terrible customer service. To be continued
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April 2021 by Auther Hannon
This sweeper the 5026v2 i bought july 2018 has 3 year warranty thats a joke i called twice before i was told that i had to supply pictures and receipt and they would consider it , i told them when i purchased it i sweep 3 to 5 scres a week at MY home they said it would work well with no problems bovine excrement, this year after the first cut it started to not sweep , the brushes are fine but the mechanism that adjust the height and the holes wouldn’t lineup the thing won’t turn at all . I buyUSA made But this is junk, dont waist your money especially when they don’t backup there warranty
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April 2021 by Nick Mitchell
I am a dealer for their products and i Had 14 units come in missing parts. I have contacted them 3 times over the course of a week and no one seems to be able to help and no one will return my calls. Worst customer service Ive experienced from any company, ever.
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July 2020 by Buckeye Angler
Thrown in the trenches and slandered, best description I can provide. Most of these great reviews are from all executive employees that are current. Of course your parts are easy to get when you can grab them from the shelf yourself. Do the research!
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July 2020 by M ES
Excellent customer service. Communication by e-mail on warranty issues was great. Total recommendation! ?
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July 2020 by Jason Shuler
Great customer service. Support American business!!!
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July 2020 by AM Dufour
We purchased a 42 inch 22 ft.³ Ohio steel lawn sweeper from Home Depot. When we attempted to assemble it we could not get the frame to properly fit in the sweeper bag no matter how hard we tried. We assembled, disassembled and assembled again. We reviewed the instructions again. We “YouTubed” it and still it wouldn’t fit.I telephoned Ohio steel customer service and they were wonderful. Apparently there were some 18 ft.³ bags inadvertently packaged with the 22 ft.³ frame. They immediately shipped me the proper bag and the assembly was easy. I would definitely recommend this company. This is a high-quality product.
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July 2019 by Thomas Martini
Great company to work for and great products and services. I use their lawn and garden tractor attachments and they are well made. I see their name on structural steel all over the city.
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July 2019 by Bruce Davis
My Ohio Steel poly cart and lawn sweeper are very well designed and durable. Have had both for years and found it easy to talk to customer service and re-order wear parts.
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July 2019 by Jim Jackson
Cutstomer service is a joke, I bought a lawn sweeper a month ago that did not come with all the parts. I have contacted them on multiple occasions. Still don't have the parts I need to put it together. Maybe I will be able to use it by December.
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July 2019 by Micheal “Cupcake” Cobb
Absolutely terrible customer service. Order a part took 19 days, multiple calls with no return calls, multiple emails with no return. Had to threaten calling the Ohio attorney general's office to speak with someone other than the answering service. All to find out they stopped making an item still listed in the website.
