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September 2024 by Kathy Duke
Easy, reasonably priced, convenient spot to clean the car. I love the vacuum setups.
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August 2024 by dixon carmona
Excellent service and very fast.
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August 2024 by Vish
Went there for a car wash this morning and the guy at the payment kiosk tried to sell a subscription. I respectfully declined but he wouldn’t take no for an answer. He kept pushing me on “why I’m not upgrading” and kept delaying us. Extremely pushy and inappropriate. The car wash itself was fine but this was an unacceptable experience. We will never return here.
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August 2024 by David Daza
I tried to cancel om Oct 21, 2022 and it is Aug t, 2024 and I am still being charged. I have gone in person and emails and nothing has worked. This people are stealing money!
In response to the owner - as you clearly read in the original review. Emails have been sent and I have never received a reply! My first email was in January of 23, no response. I also sent an email before I posted the review, no response. Shockingly, I still have not received a reply to that email but you quickly told me to email you!? You're trying to save face on your reviews but you're still not replying through email!
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August 2024 by Karen Chambers
This was my first time at the car wash. And I was impressed with the personal service I got checking in. A young person came in and explained the different pricing and different options that I had and helped me put my card in the machine and everything else like that. So I didn't have to feel like I was falling out of the car. And another person guided me into the car wash and we went right through and my car is beautifully clean and white again.
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July 2024 by Lori LaValley
Nice car wash.
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July 2024 by DREW SANDERELL
My car looked great after washing it twice at moomoo on Henderson Rd then going home and washing it by hand. The money you pay for the wash doesn't seem worth the value. If I have to wash and wah and wash,what's the point.
Also, they have some policies they enforce and some they don't. But at any rate, the staff seems to not care until they are enforcing a policy which inconveniences the consumer.
The vacuums were fine and the towel service was adequate. Not enough good to overcome the poor service and experience.
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June 2024 by Brady Hayes (Achilles8)
Took car through on low fat with fresh dirty car from weekend travel in rural Ohio. Did not come completely clean. Asked for a refund from Rico, and he gave the refund and then offered to run the car through the wash again at the next level of wash, free of charge. Rico was polite, courteous, direct, and the true example of great customer service on all fronts. He is an asset to your company and should be proud of the work he does to ensure the customer is satisfied with the service and product.
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June 2024 by Steve Larson
This wash consistently misses and leaves the car only half clean. Not a good wash.
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June 2024 by John Miller
Wash is fine, not amazing and not bad. It is gentle on the car, which is good. Vacuums are awful. Always have poor suction, and when you tell the staff, they give you some lame excuse for why it’s that way. They aren’t smart enough to know that many of us have been there before. We know when the filter needs to be cleaned/emptied. I guess that’s work they don’t want to do, so they offer some poor excuse that’s just a lie. Wash is fine, but if you need a good vacum, go someplace else.
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May 2024 by Dave Kindinger
VERY POOR service at the 1927 W. Henderson Road Moo Moo. I have repeatedly tried to use this location, only to have the attendants refuse to use the large horizontal brush on my SUV because of the standard sized rack on the roof. "It might damage our brushes!" is their reason. NO OTHER Moo Moo or car wash does this. Once again, after waiting in line with my paid, unlimited monthly pass ($36), they did not wash my front, hood, windshield, roof or tailgate with their brushes. I exited with having only been sprayed on those areas, leaving bird droppings on my hood and windshield.
I just spoke to the manager who said it is "Company Policy" and they are trained to NOT use brushes on any vehicle that has a rack on the roof. She was very pointed in her discussion, saying that ' if you washed your car more often it wouldn't be that bad' . I pointed out that I go to Moo Moo at least once each week, often twice in winter. She said that 'we have a sign up that says NO LUGGAGE RACKS' and that I could pay for a "Brushless" wash. I again pointed out that all other Moo Moo's that I frequent provide a very satisfactory car wash that include all brushes, to which she said that everyone else (except Dublin?) is not following company policy, and ended with "So, that's not my problem" and hung up.
I do NOT recommend the Henderson Road Moo Moo Car Wash. DK
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May 2024 by Michelle S
The car wash itself is fine and the auto one does a good job on the front of the car but it tends to miss the back and some of the sides pretty consistently. My biggest annoyance is that whatever day it says your membership "expires" your actual last day to use the membership is the day before that but that specific is rarely explained.
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May 2024 by R Bodkintribe
Great car wash like all the Moo Moos I've used....but be advised, the carrier or rail system that pulls your vehicle through starts a little earlier than most of the other Moo Moo car washes I have been through in the past. No big deal....just a heads-up if it's your first first time at this location.
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May 2024 by Julia A Dennis (Julz)
Great Staff, thanks Ash & vacuums
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April 2024 by Sean Murray
Prices are still high for a single wash. If you plan to go more than once a month, the pass makes financial sense. Love having the vacuums though. They do a great job for sure! It would be nice if you didn't have to go to the office for supplies. A cabinet outside similar to old school washes would be a great addition!
