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August 2024 by Louis Eno
I came to this store, I met a Haitian Laurence. He was really kind and explained all the options I had for my phone and line. I am satisfied with the service.
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August 2024 by Jiot Celicus
I hat this metro store. Elyass is a scammer. I had a $72 plan for 2 lines, I came to pay the bill on 28. I paid him the $77 on June 28th, He changed my plan to $15 each lines. I never have data, and I go to the store at another store, the agent tell me I have another plan $15 each line. And if I want to change it back, I have to pay the difference. When I go at this store, the lady told me that Elyass is on vacation. Elyass is a scammer, rober.
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July 2024 by Cheriscar Batista04
I was there to activate my phone. There is a girl: Laurence here. And she really take good care of me. I really appreciate it. Love metro
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July 2024 by Gertrude Joseph
I bought a Samsung A35 at this store with Elyass on July 6th. And after 4 days, I don't have service. The line is suspended. When I bought the phone, he didn't give me a receipt. Today, I was at another store, they said I have a $26.88 balance and 2 lines on my account.
I don't know these other line.
Elyass do bad things at this place. I will just Crack this phone and never deal with metro again. ?
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July 2024 by Annecie Joseph
I was at a cricket store, I get a very bad customer service, so, I didn't activate my phone. So I decided to go to metro store and I receive Very good customer service. There is a lady here, I think her name is Lorence. She explain me very clearly all the plans and the risk about the phone that I bring. I can't buy a phone right now, but she offers me all the options. I'm very happy. I love metro.
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February 2024 by Princilien Isaac
Elyass was super helpful and he listened to all my issues with the phone and then he fixed it. Recommend for sure
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February 2024 by Tanga Charles
Amazing experience! Thanks elyass for all your help
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January 2024 by Kii Mann
SCAMMER!! DO NOT TRUST!! Elyass sold me a Razr that I liked but felt obligated to purchase because he went to another store for it. He never put the phone in my name nor did he ask me for an 8 digit code so that I could access my account. While paying, he claimed the card machine went down mid transaction and that I could Zelle the remainder of the payment to him. A total of a $360 payment for a new line and phone, $160 on my card before the machine went down and $200 via Zelle. I know it was not smart to do. He fast talked the entire time and rushed through each customers experience. Intentionally making each sale chaotic and confusing. Two days later I came back in for a RETURN that I was eligible for, because I found and ordered the same phone with a deal online with Metro for $100 less than what he charged me. He told me I wouldn’t get the service fee back ($60) and gave me $100 in cash. He told me the $200 via Zelle was non-refundable and that was store policy. He also confiscated my receipts for the purchased phone because “it has important numbers on it that I could no longer have”. Completely ripped off with no remorse or business protocol in place.
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December 2023 by Sarah Clement
Aggressive upsell attempt with no resolution. Left without purchasing anything. Guilted by owner with sob story and wouldn’t give me a straight answer or sell me a phone unless I purchased accessories worth more than the cost of the phone. I made it clear I only would only buy phone but he kept talking in circles. Don’t trust him.
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September 2023 by Jared Snow
At the risk of sounding cliché, I would give this place 0 stars if I could. I am currently doing a beta test for a phone and I was sent a T-mobile locked version which will only work with T-mobile or Metro. I am currently with Mint Mobile and am unable to use my current SIM due to this, so I came here on my lunch break to get a Metro SIM and 1 month of service so I can complete the testing.I came in, told the guy what I needed and why, and he ignored what I had just told him and he immediately started in with the high pressure sales pitch. "Why only one month? We want to keep you as a customer!?" At this point I almost walked out on principle, but I was trying to save time so I gave it another shot.I repeated my situation to him, explaining that I am with Mint Mobile and am not interested in switching, I just need this one month of service and only this at this time. He ignored that as well and promised to get me into a great rate on a new plan which I don't want and don't need. "How much are you paying with your current service??!!"This was my breaking point and I walked out. 2 days later I drove to Sawmill and explained my situation to Mohammed (who was great, btw). $82 and 10 minutes later and I was on my way.I don't know if the situation at this store is an issue of inadequate training, a commission-based compensation issue or a combination of both, but I will never set foot in this place again.
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August 2023 by Snapchat snapchat
great job guys
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June 2023 by Kathleen Mazzarelli
Very fast efficient service. Very knowledgeable and a no fuss, no stress experience. Perfect
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May 2023 by jaune-fleur “bandit.” david williams
this metro location has a staff of individuals exuding exemplary patience, a genuine positive outlook and zeal for helping others, and refreshing personal integrity. pre-paid can be a pain, and the talented employees at this location deserve way better than what they have to work with, but are top of their class in working with what they have and absolutely crushing it every time. I'm a new metro customer and I expect I will be one for quite some time after activating at this store. ?
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April 2023 by jaune-fleur a.k.a bandit
this metro location has a staff of individuals exuding exemplary patience, a genuine positive outlook and zeal for helping others, and refreshing personal integrity. pre-paid can be a pain, and the talented employees at this location deserve way better than what they have to work with, but are top of their class in working with what they have and absolutely crushing it every time. I'm a new metro customer and I expect I will be one for quite some time after activating at this store. ?
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March 2023 by Jeanna
Was very happy with the customer service ?
