Mattress Firm Polaris Fashion Place is a store dedicated to helping customers find the best sleep solutions. The staff, including knowledgeable and friendly Sleep Experts®, are committed to providing personalized service. They spend over 200 hours training to assist with selecting mattresses, bedding, and essentials tailored to each customer’s needs. Customers appreciate the patient and courteous service, even when they are indecisive or have many questions. Multiple reviews mention staff members who go above and beyond, such as helping narrow down pillow choices or accommodating delivery delays to ensure a seamless experience. The store offers a wide range of quality products at different price points, including well-known brands like Sealy®, Tempur-Pedic®, and Serta®. Customers also value the store’s guarantees, like the Love Your Mattress Guarantee® and a 120 Night Sleep Trial®, which provide confidence in their purchase. Delivery service is described as friendly, efficient, and respectful—staff members are polite and take care to cover shoes and set up beds properly. Overall, shoppers highlight the excellent customer service, helpful staff, and positive shopping experience, making Mattress Firm Polaris Fashion Place a highly recommended destination for mattress and bedding needs.
Brittany was so helpful, easy to work with, knowledgeable, and quick response to questions for our delivery. If you shop this store, ask for her!
December 2025
Brittany at the Polaris location was amazing. She displayed great customer service, answered every question we had, and was very transparent with the pricing! She was very knowledgeable and tentative to what our needs were!
November 2025
After having spoken with a lot of different sales people, it was clear that Roy was trying to find the best solution for our needs. He knew products and was obviously trying to find the right fit for us. He was a huge factor in our decision to buy.
