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January 2024 by Mark G.
Liquor Department: another example of lazy staff and poor customer service. I called to ask about some crown royal that they had in stock. Ryan couldn't be bothered. His training kicked in and in a very customer friendly way he told me he didn't have time and didn't know and that I would have to stop in to see if they had what I wanted. Well fuck him if I'm going to drive a distance to just be disappointed that they don't have it in stock. Gas is $3 a gallon. I guarantee that the crown royal was only 5' away from where he was answering phones. LAZY. GE do better in your training your employees if you're going to take peoples money and provide nothing in return!
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November 2023 by Jennifer R.
Another place where customer service went to die. The employees here always seem aggressively miserable if you engage with them, and now I know why. I had the most unpleasant interaction with store manager (?) today. I was shocked by how rude she was to me and also to the staff working. Extra star for the store always being well stocked and very clean.
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November 2023 by Beth W.
Because I love this store, I ordered a half sheet cake from the bakery for a birthday party having high hopes that the bakery would be as wonderful as the rest of the store. My order was simple, I wantedfall fall colored piping on the edges and flowers in the corners.The person who took the order had a hard time hearing and we had to go over the order multiple times before I finalized it and paid for the cake. The receipt read just as I wrote above. At pick-up the cake had orange piping around the edges and a big black pick-up truck with pumpkins in the back of it and stalks of wheat. The truck and wheat covered the majority of the middle of the cake so there was no space to decorate as I had planned. This was disappointing on so may levels. This cake was for a 15 year old girls birthday. Needless to say, it wasn't even close to what I wanted or had ordered. Whtat I ordered was plain and simple. This looked cartoonish and skilless. Add to this, the cake was super dry. I paid $47 and some change for this cake. It was a total disappointment as no cut piece was finished by guests and the majority of the cake went to the trash. I will still shop the store, but never again will I order a cake from the bakery.
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October 2023 by James G.
Large store with wide aisles, clean and good selection. Liquor is kept in a bunker which is a stupid Ohio law, but back and to the left
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June 2023 by Stacey R.
Sooo frustrating! It really should be an amazing store, which, full disclosure I shop from home at. More and more lately they are messing up my orders, choosing products that are close to what I ordered yet not what I ordered, or substituting things without my permission or any way to decline them. I call, they apologize, they promise a refund and...I never get it. I've dealt with the same person multiple times, she heads up the online grocery department. She's pleasant on the phone, promises to get things corrected, and that's as far as it goes. Every time. It's exhausting and frustrating. I can not recommend shopping at the Kingsdale Market District Giant Eagle.
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February 2023 by J M.
Good stuffRarely crowdedPriceyProduce almost as good as Aldi's but more expensive. Nice wine selectionNice bread selectionPharmacy folks are very nice and professional
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December 2022 by Christopher M.
There are two employees who have positions of authority that are very rude and unprofessional. The other employees are very nice, helpful and professional. I believe we should treat everyone as we would want to be treated. The fact that they have two people who are in charge that cannot be professional can set the tone for an establishment. I would advise using the drop off or the delivery options.
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July 2022 by Kendra K.
Customer Service has really gone downhill the past few years both the main store and especially the pharmacy they lost several prescriptions that were called in for both me and my mom and it took calls back and forth with doctors who said they'd already called them in. very unprofessional.
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April 2021 by Robin W.
Due to COVID19 some of the services are not available. The store is clean and most of the time we'll stock
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February 2021 by Melissa S.
Went here to take a family member die the COVID vaccine. The store is clean and there hardly any wait time. Everything was ready to go and the staff really courteous and prompt. Giant eagle online to service to schedule the appointment is by far the easiest to navigate and not have to wait hours on the phone.
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January 2021 by Marissa C.
This is a really nice Giant Eagle location, with a lot of good amenities, including a food court with outdoor (weather permitting) and upstairs seating, a great variety of ready to eat foods, along with their deli and bakery, a bank, and a pharmacy. There is plentiful parking and friendly and helpful staff. They've made some helpful accommodations during COVID - they have one way aisles, clearly marked entrances and exits to keep everyone heading in the same direction, they have someone in charge of cleaning each cart between uses, and marks for 6 ft spacing by the registers. I have even had a staff member ask the person behind me to step back to provide social distancing space, when I hadn't seen them there. They also offer curbside pickup, in addition to in-store shopping. I do find that their regular prices on a lot of items tend to be marked up, but sale/clearance items are quite competitive, and I like their overall atmosphere/service so there's something to be said for the trade-off.
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July 2020 by Joe M.
This was probably one of the most well stocked and clean Giant Eagle Markets I have been in. the bourbon selection was out of this world and they had a lot of store picks and many hard to find items. We ended up getting some deli meat and the associate behind the counter was very helpful. The bakery had some super fresh bread and a huge selection of well priced loaves. this is centrally placed within upper Arlington and very close to Houlihan's bar. I would definitely go out of my way to visit this location just based on how well stocked it was. Very nice!
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June 2020 by Jim Mergner
Awesome! Great selections!
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May 2020 by Denisha P.
My experience at store was very uncomfortable, I always start my shopping trip with Starbucks but that ended abruptly from the level of service I received from the associates which I never experienced while placing any order, it's awful to feel like l you're bothering someone who works with people everyday . To the other shoppers onlooking with disgust and irritation like this minority shouldn't be shopping at their suburban grocery. I'm not surprised how people act welcome to the wonderful USA.
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February 2020 by Diane G.
This supermarket is fantastic! We don't have anything like this in South Florida that I'm aware of, I'm so jealous! They have a very large prepared-foods section with high quality selections, and a small bar area with beer on tap and flat screens televising sports. What more could you ask for when shopping for groceries? I must admit we were looking for a liquor store for some time and were thoroughly confused by the name "state liquor agency"...it sounds more like where a business would apply for a license to sell liquor, not where consumers buy their liquor. The selection of beer, wine, and liquor is also really big.
