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May 2024 by T K
Do not go here to have a “full” makeup application. I booked my daughter an appointment for her prom, they were aware of the occasion. My daughter walked out of there without her eyebrows shaped / filled, no mascara or eyelashes , foundation wasn’t matched correctly, was streaky and very bright blush all over, unblended. She attempted a wing eyeliner but looked horrible even after receiving help from another “artist” , smeared makeup from not being able to shape her eyebrows correctly after I asked her to take it off because it was so bad. After 1 1/2 hrs there and a horrible application, they made us purchase $80 in products and we still had to go home and fix everything. It’s gone downhill lately as they used to do a great job. Would definitely not recommend this location if any. I would give this a zero if I could.
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April 2023 by Bitasta Dam
The sales person there is very pathetic . No interest to show and also the behavior also very bad .
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November 2022 by Megan Loudermilk
I went in today in search for some new makeup. It had been a few years since I had purchased and worn anything other than mascara and concealer. I knew I was needing some help. I first stopped at Sephora, asked for help and was quickly rushed through trying to find anything. I sat my products on a shelf & asked about other makeup stores in the mall. I walked into Mac at Polaris and I am so glad I did! Elijah asked if I needed help right when I walked in the door. He listened to me, grabbed some products, answered my questions and within 10 minutes, I felt so much better about myself & my new makeup.THANK YOU ELIJAH!!
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November 2022 by Michelle Brown
Needed a lipstick for a Wedding I'm working tomorrow. My daughter was going to grab it for me, but wanted me to call and have it set aside, so all she had to do was pay. She's not big into makeup. So felt uncomfortable. First it rang 5 min and someone picked and said" hold" I then hold no joke 15 minutes straight before I hung up and called back. After that it would only ring a certain amount of times and then automatically disconnected me . Don't make it hard for Me to give you my money.
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October 2022 by Fran Boucher
Was amazing to see all the things they had to offer.
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October 2022 by Garnet Shumaker
Great service! Very friendly and helpful. I'll be coming back for more!!
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May 2021 by Trang
I hate going to the store but Meredith and Christy were A.M.A.Z.I.N.G.Makes me wanna go back everyday! Super helpful and kind!
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December 2020 by sathyakiran rajasekar
My wife loved the products
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October 2020 by Tristan Rairdon
Had a horrible experience. Brought a friend and father whose culture shows respect by not looking (someone older than you) in the eyes.) A sales associate cane over to ask if we needed any help. We asked about foundation color. While the lady kept asking questions my friend replied by looking down. Well the lady said in an rude tone“Hello I’m over here, I’m talking to you.” I explained to her it’s a sign of showing respect.My friend was so embarrassed that we left.
I understanding that it might be different for people to not look you in the eyes while talking. But not in a rude manner. I don’t know if the sales associate was having a bad day. But doesn’t make it okay to talk to my friend in that manner.
Next day, I convinced my friend to go to the store again bc she really wanted foundation, same sales associate and same attitude. Never had any problems before with the employees but didn’t see a name tag to complain. Guess we will avoid this store now.
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October 2020 by Patricia Menser
Rude sales woman !
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October 2019 by Shirley Martin
Absolutely the very best employees at this store. Best service, selection and prices.
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October 2019 by Dodger W
Went in today, the associates are chatting and thy don’t have any intention to help, I went to them and ask for help, associate told me they don’t have the product I need then back to chatting, but the product shows available in their store...
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October 2019 by Marla J
Great service by Chris.
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October 2019 by Jessica Jackson
Typically, i have a great experience at MAC. I'm usually assisted by either Alison or Angie. Both women are amazing and i never leave disappointed as long as they're there.
Recently MAC decided to get of the only foundation that's ever worked for me...Mineralize, used it for over 10 years. Sadly, i went into the store and the manager, Mary, was the worse experience I've ever had at any MAC store ever in life. She decided to only focus on the only other customer there and left me to myself. She asked me if i could come back in 15 min. Came back later, she still wouldn't help me because she was too busy with the same lady. I tried the foundations myself to kill time. Thought i found a match but sadly, Mary still wouldn't help me. I decided to leave, she apologized and said she'd have my foundation ready for me the next morning. I came back a few days later while she wasn't there and purchased what I thought was correct, i even told the girl helping me that i had tried it on and thought it was good to go... this foundation is terrible and so is Mary.
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October 2019 by Lori Santello
Everything is outstanding at this Macy's location. Large extensive cosmetics. You'll find everything from children's clothing to furniture and even Martha Stewart in the Home Goods Department. Just love this store. Bonus as a Macy card holder you get lots of savings throughout the year.
