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April 2024 by Jade Rodriguez
I want to start by saying that I am an extremely passive and non-confrontational type of Customer.My friend and I signed up for the 3 day pass. We went and were greeted by Tyler who at first seemed very kind. My friend and I worked out and loved the gym. Tyler told us he would be sending offer emails, and to expect prices to go up by Monday, as “the gym is switching back to LA Fitness.” We saw this as a ploy to get us to sign up faster, but it didn’t deter us from joining. The plan was to use our 3 day passes and then sign up.Tyler called me on Friday, I explained to him that I haven’t had a chance to come in, but we were very interested and I would sign up through the offer email. Later that night, I attempted to sign up with my American Express card. I received an error on the next page. I retried with my routing and account information, signed the documents, and went on with my busy weekend.The following Monday (4/1) I walk in and attempt to give my phone number because I haven’t received a badge. To my surprise I’m not found in their system. Tyler takes me and my friend back to his office and says that he told us to sign up within the timeframe, as prices would increase. I explain to him that I had. He then asks to check my browser history, as if I’m lying. I show him, which proves I was in fact on the website and received the error and continued to re-attempt. He continued to question my search history and stated that if my search history had shown thecorrect URL that he would have been able to honor the price.My friend and I both questioned the point of the browser history interrogation, and explained in detail exactly what happened: that I signed up, received the error, and retried, but something must have gone wrong. We asked that he please honor the price as it was a system error and not a human one. He continues to badger us, and tells me I should’ve come in if I had issues. Again, had I known the system wouldn’t process the signup, I would’ve come in; it was a complete surprise that it did not process.This goes on for about 10 minutes. Where I feel he is completely chastising us, and accusing us of lying, and he offers the jump in price of $29.99. I tell him it’s not about the $5 difference. It is about his treatment of us. That I’m extremely uncomfortable by the confrontation, and because of his conduct, that I’m leaving and signing up for another gym. As we are walking out, he proceeds to call us clowns and walks away.My friend and I are in disbelief. I have never in my life been treated so disrespectfully by a staff member, let alone a manager. All for voicing our concerns.I am dumbfounded and chose to walk out. Again, because I don’t like confrontation.Because he called us “clowns”, my friend asks to speak to the Gym manager who is on a phone call at the main front desk. She waits. All while Tyler is throwing a temper tantrum right there behind the front desk, in front of all the incoming customers, loudly complaining about the altercation and making snide comments about us, all the while my friend is still waiting for the manager and is standing right there, just two feet away, overhearing all of it. That it itself is unbelievably unprofessional. His manager, who is still on the phone with a customer, motioned for him to stop (multiple times), but he continued. This went on for 10 or more minutes. There were two other colleagues who were there and can attest to this behavior.I am appalled that someone like this is in a customer service position. A gym is supposed to feel inviting, and that’s not how we felt.Our excitement for the gym quickly dissipated. I will never sign up for a membership here as long as Tyler is working there. As a gym in such a competitive environment like Columbus, there should be more thought into who you hire and who you choose to keep on. Especially with a planet fitness right across the street.My friend and I quickly crossed the street, signed up for planet fitness and had a great workout, contrary to how Tyler treated us.
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April 2024 by sharandeep
The customer service experience when signing up for a membership is excellent, but it becomes incredibly frustrating and time-consuming when attempting to cancel.
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April 2024 by Mary Catherine Villordon
They have very poor customer service over the phone! The person who answered the phone is so disrespectful and rude and even dropped the phone call I made!
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March 2024 by Ms Essence Bailey
On my first visit, I looked around mainly. It is beautiful. I need to switch gyms since the other one is jam-packed to the point where you don't get a machine you want sometimes. Here, it seems busy times vary, and you still get a good chance at machines at any given time. It's very spacious, and there appears to be more options. 3 FLOORS!Also, certain machines I didn't see at another are here. Love the healthy vending option.I'll upload more of the gym soon.Please reopen the kids' center.Btw this review so far has 800+ views!My review for Graceland has 10k! People have told me they look at mine before considering.Keep in mind that your experience may be different from mine.
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March 2024 by nicholas camerlengo
I have been a member for about 2 years and have been taking my daughter there for the past 3 months to exercise in the pool only. She is 14 years old in the 7th grade. Today, Tyler at the front desk decides not to let us swim because she doesn't have a government ID or a school ID. School ID doesn't have age, so this makes no sense. Also, she has neither of forms of identification. Will speak with management, Marcus, to see if he can resolve this issue. If not, then I'll be canceling my membership. This issue should have been addressed before I deposited my $50 yearly fee. Seems like there is a disconnect, and I'm hoping it gets resolved asap.
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March 2024 by Sabrina Litzenberg
Do not waste your time! ??⛔Pros:- Cheapest membership around (but you'll honestly get more at a place like Planet Fitness).- Decent selection of equipment- Suana and PoolCon:- Dirty- Tempature unregulated- Cannot retain staff- Group training contracts yet no instructors on payroll / failure of communication for frequently canceled classes- Pushes quantity over quality of membershipThe member should always come first. For the membership price not much is expected other than a clean and suitable fitness environment. If you decide to pay extra for classes and contracts the least they can do is hold true to their obligations stated in the contract. Certainly not a home for fitness with such a lack of consistency.
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February 2024 by Jay Reyes
Usually float between Columbus locations, and went to this location today as I had to run errands after my workout. This location is SO MUCH cleaner than the other ones I frequent and not as crazy busy when I visited
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February 2024 by a m
Small group training is not at 8 am as listed on the app. The employees had no idea what was going on
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February 2024 by Danzell Sayles
I’ve been waiting all winter for this place to turn on the heat. There is a big difference in temperature between here and the Grandview gym.
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February 2024 by Satya Adapa
Crowded sometimes but better than other gyms nearby
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February 2024 by mohamed hassan
Is OK not perfect to the standard
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February 2024 by Trudy Kahaian
Very poor experience with this gym! I bought into the personal training program in October and it became very clear by Nov 30th the gym does not have a reliable personal training program. The program changed a few weeks after I signed up and then wasn't available for hours I could attend. Trying to talk to a manager was impossible. Then ... after 6 weeks of arguing with the GM, the Regional Manager said they would refund my unused sessions that had been charged to my account erroneously bc the PT never showed for the session and cancel my last month. Did they do what they said? Again no! Their defense was I did not return the voicemail they left before the billing cycle charged my card again. Bottom line they will sign you up, take your money, and then fail to provide the service promised. They will blame everyone and another including you for what they are not able to provide.And to add icing to the cake, the equipment provided for personal training is pathetic. Go elsewhere, Esporta does not follow thru on their word or any of their promises!
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February 2024 by Lauren Ludwig
Very clean, staff is so nice and friendly. The other gym goers are polite and there is a sense of community. There is always enough equipment to use even when it’s busy. I’m so glad I left my other gym and switched to esporta!
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January 2024 by J B
Run by high schoolers. No clear cancellation policy, will hang the phone up on you when you ask to cancel your membership. Very low value of your dollar here. Go ahead and switch to Lifetime - that is of course after you spend months trying to cancel this membership. They won’t even give you a refund for months you didn’t use their facilities. I tried to cancel for 7 months and they would not refund anything. They’re thieves.
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January 2024 by FLICKY TV
my only problem is I Wish they cleaned bathroom showers more often and they didn’t close so early on weekends