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October 2024 by Katharine Schleich
The pharmacist, Chris, is incredibly helpful and kind!
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January 2024 by Maggie Applewhite
I won't use another pharmacy the workers and I have a great customer relationship and this is how it should be thank you guys.
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August 2023 by Michael A.
I called to ask why the main door was closed I was informed the store closes the door at eight and I calmly stated that I might not be able to shop there because of my spinal cord injury and the fact that it's too painful to walk around a lot and then I already got out of my car walked to the door and back before I realized and I was just hoping they could maybe get a bright sign since I am near sighted and could not see the door was closed. I was just asking for a simple accommodation, before I could even finish the sentence I was told I don't care that you have a disability and hung up on. This was the manager I called to further explain that all I'm asking for is accommodation and no answer. Very unfortunate. They also pretend they're not there when you have to make a return, customer service is no where to be found for months literally and when they do show up it's too far out from the purchase to do anything. Shame on you for taking advantage of those with memory problems and now those who are physically disabled? That's where the disability parking is so that's illegal to close since you're required so have many spots at an entrance per max capacity/fire ordinances/etc so maybe look into that before you outwardly state you close that door every night. Adding in the " I don't care that you for disability" and that's a disability discrimination claim
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April 2023 by Bhavin Shah
This Kroger Pharmacy has a fantastic team there. Really helpful when looking for discount options and also expedite when we truly need it. Very friendly as well!!
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March 2023 by Ann M.
I have been shopping at the Graceland Kroger location since 2006. I have noticed this store consistently going downhill since the pandemic began, and it just keeps getting worse.Today it smelled of moth balls throughout the store, most strongly at the back. I asked two Kroger employees and both said "That's what that is! I thought I smelled something!" When I mentioned it to the store manager, he - wearing a mask - said, "I don't smell anything." Long lines to check out. Early weekend morning shopping - one register line open and maybe 5 or so self-checkout lanes. Shoppers were waiting in lines back through the aisles. I kind of expect this on Friday at 5 pm, but Sunday at 8 am? Prices ringing up incorrectly. As others have posted, prices ring up incorrectly on a regular basis. So definitely double-check when you go. Hit or miss customer service. There are a few friendly employees and a few rude ones. This location used to be full of friendly employees but it seems to have tanked during/because of the pandemic. Go to Aldi's down the street. It's less expensive and the employees are decent folk.
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November 2022 by CJ B.
I love shopping at this Kroger! Staff is friendly, prices are good (relatively speaking) and it's large and roomy.
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October 2022 by Ms. B.
get a shot and they can't find records! This is totally unacceptable! Now I gotta start the regime ALL OVER!!!
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August 2022 by jl g.
For being such a huge Kroger, this store does not carry as many different food items and brands as other Krogers. Kroger in general does not carry as many different items/brands as Giant Eagle. So even though I could buy a cheap, ugly dress or a set of pots and pans at this Kroger, I cannot buy a bottle of Planter's Peanut Oil (or any peanut oil other than a small, expensive bottle of an unknown brand) or a bag of caster sugar, and many, many, other items. bacon selection is very poor. Last week I came in for 6 items and they didn't carry 4 of them!! But hey. If you need a pair of cheap work boots or some Legos for your kid, you Can find those! So basically, it isn't as big as a WalMart/Meijer/Target like it's trying to be, and it doesn't have a good selection of food products. Also, twice now I've been approached by a man about buying him "coffee and a sandwich" because he didn't have money while he was buying a 6-pack of beer, albeit inexpensive beer.
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August 2022 by Vivienne R
The customer service has really gone down hill at this location. They lost some really valuable staff and it shows. I miss the friendly and competent staff I used to encounter there. Now, I have a hard time getting certain medications filled, and have to deal with extremely rude techs that have not an inkling of how to communicate efficiently with customers.
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May 2022 by Rachael Jarvis
Having a chronic medical condition is difficult, having experienced & kind Pharmacists is crucial! The Pharmacy team at Kroger Graceland has been a huge help to my family over the years. They pay attention & reach out to help us with unexpected issues that occasionally arise due to medication changes, insurance problems, medication shortages, etc. In the past few years insurance changes forced us to use two different pharmacies & it was terrible! There were constant problems with routine medications being unavailable, poor communication when issues arose, & pharmacy staff members who were unhelpful & sometimes just plain rude. We are so happy that we were able to return to the Kroger Graceland Pharmacy! Nothing is perfect, especially when it comes to medical insurance & medications. Knowing we can trust our Pharmacy to provide great service & help out when needed, means less stress & that is something we can all use!
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March 2022 by Mary H.
Non helpful service from pharmacy tech Lo***** at Graceland location. 48 hour delay on necessary prescription and when I asked for details to try to prevent this from happening future she was rude and dismissive. This has been my pharmacy for over 20 years and this is NOT ok.
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December 2021 by Collin
They're unwilling to assist with Covid-19 vaccine scheduling. They direct you to your online system, which doesn't work. And won't let you speak with a pharmacist. Absurd
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July 2021 by Katherine B.
Just really, really tired of the prices ringing up incorrectly at the register. Happened 3 days ago. I had to wait 15 minutes for them to refund the difference. Went back today for same item, different flavor, and they had not fixed the problem. Still overcharged. Sadly, these are not the only times that has happened at this location. Now, I am keeping track because I am quite aggravated. The regular employees seem nice. I understand that mistakes happen. This appears to be either deliberate at worst or cavalier at best. From now on, this will be a shopping destination only as a last resort.
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April 2021 by Jessica Scottpops
This is a big store and they have way more options.
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September 2020 by John L.
Lousy place to shop!Try to get diced Kroger tomatoes they don't have them any more for .59 but you can get Hunts for $1.99!You clean your own carts when you go in with a self serve roll of half soaked paper towels and a half empty spray bottle!There grocery carts are junk! They pull right or left many are dirty looking with rusty areas!For weeks they did not have paper towels while other Kroger stores had them!Now they moved the the convenient east entrance to the stores west entrance there aren't any carts at the east end any more!We have up Kroger and now shop at Marcs!Much better grocery! May try Worthington and Arlington Kroger's as we hear they are cleaner and better run stores!
