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May 2024 by latice champelle
I Love this place
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January 2024 by MzKesha B
They are so rude and they leave you standing at the window for hours and then when you keep pushing the button that got something to say and it’s like four people work and been stand for quite some time
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October 2023 by David Snyder
They don't answer their phone 90% of the time.
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June 2023 by Jason M
I called to have my prescriptions transferred from another Kroger's to this Kroger (E. Main St & Alum Creek) and was treated very rudely by the person in pharmacy. Was told it could take up to 48 HOURS to fill my 3 prescriptions,.. When I asked her why she said I wasn't the only person trying to get stuff filled!!I WILL BE TRANSFERRING ALL MY PRESCRIPTIONS TO GIANT EAGLE FROM HERE ON!!
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October 2022 by Gahad M
My medicine was called in at noon they said we'll be ready by 12:45 I show up at 12:40 they left for lunch they don't get back till 1:30 when they get back they tell me wait for 20 minutes ended up leaving at 2:15 worst place worst experience I have ever had!!!
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October 2022 by Jebbers
They really helped me
Yesterday track down a special
Medication. Thank you.
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October 2022 by Jon M
They have signs stating they close at 6pm , got there five minutes before 5pm as I thought they closed at 5 and they was already closed. Bruh it still a whole hour.
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October 2022 by Kurt Homan
They have one person working customer service and she is so polite and courteous, but they have another person who is the rudest person I have ever delt with. She is always rude and when she finishes stapling the receipt to the bag she throws the bag on the counter with no expression of gratitude for the business. That woman should not be working any where near the customers! Who ever is in charge of customer service for Kroger Pharmacy should be fired for complete incompetence for allowing people like that to be working with the customers.
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October 2022 by Tylene F.
I just went to pick up a prescription that was needed today and was instructed it wasn't getting filled until tomorrow. I said I wasn't notified she said I know we didn't send one. She then stated they didn't even have both prescriptions to even fill!! So they wasn't going to fill my prescription until the next day and they didn't even have it all instantly pissed me off. She finally offers to call another Krogers I waited as I shopped and received a call from them stating that the Krogers they called didn't have it and that they were referring everyone to chambers rd. I agreed to just call them to fill it you know the pharmacist had the nerve to say they didn't have that locations phone number! I know they have a phone directory bc I used to work at Krogers! They need a customer service course bc that is unacceptable!
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September 2022 by Horace Bush
They are absolutely the worse. Customer service is abysmal. They will take forever answering the phones and when they do they will say something real quick and then place you back on hold. The people at this kroger are so rude to you for no reason and the atmosphere is so uncomfortable.
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September 2022 by Dylan Kmetz
Absolute worst pharmacy I’ve ever been to. They totally disregard doctors orders
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August 2022 by S Hoss
Through the sea of negative opinions, I have one that’s positive. I’ve had a tough time getting this prescription filled not because of Kroger and after week it was finally sent to the pharmacy correctly when I complained even just a little bit the pharmacist said he would have it ready for me by the time I got there instead of having to wait another 24 hours which he didn’t have to do so this time they got it right.
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May 2022 by Michelle Saunders
If you have anthem insurance, go to giant eagle, it's a third of the price. Pharmacist ignored what I told her about my doctor telling me not to take a certain type of coated medication and would not refund or discuss why. She just decided it was ok to sub in that type of that medication. So between that happening and the outrageous copay, I'm going elsewhere.
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May 2022 by HB Bush
They are absolutely the worse. Customer service is abysmal. They will take forever answering the phones and when they do they will say something real quick and then place you back on hold. The people at this kroger are so rude to you for no reason and the atmosphere is so uncomfortable.
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March 2022 by Jane L.
I thought I had found the worst Kroger. But this really beats any other location for being the worst. The parking lot is a mess. There is also a gas station here so it really makes things tight and busy. Finding a spot takes real effort. When I went, the store was basically not stocked. The fresh fruit/vegetable section was mostly empty. I got a few items and was waiting in line for my turn when one of the customers started harassing me over where I was standing in the line. The cashiers were also just "there" not really helpful or friendly. Honestly, just go out of your way to another Kroger location and save yourself a headache.