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February 2024 by Tanesha Johnson
Lady named Alicia or something was very rude, unprofessional, and shouldn't be working with people if she's unhappy with her life. Mam, please try to be more professional and kind.
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August 2023 by Vanessa G.
Kroger in Heath literally canceled my pick up order. Said not enough staff, but I could get it tomorrow. Ok, guess what? They didn't save my order in their system. I have to go back and re order it all tomorrow again. 64 items. That's some bullshit. Poor business, poor service.
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August 2023 by Kendra K.
Kroger delivery service is the worst, there is an issue every time; either they add on random charges for items never ordered or received or the shopper quits in the middle of an order and have to wait 2 more hours for it to be redone. Have to spend 1/2 hour plus each time calling in to get help, totally not worth the hassle
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August 2023 by Samantha L.
We stopped by Kroger Food and Pharmacy for toiletries (e.g., soap, toothbrush, toothpaste). In addition to toiletries, we also picked up alcohol - 4-pk of Jameson Ginger & Lime Cocktail and 6-pk of Jackie O's Endless Echos Hazy IPA. I liked how there was a local beer section!
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July 2023 by Elyse N.
This is a very convenient spot for us, as we can walk to the store from our home, but the 100% self-checkout system is an absolute disaster. It frustrating for everyone and waiting in line to perform the labor yourself with a machine that requires at least 4 interactions with staff is beyond annoying. Literally only shop here for a few items (if absolutely needed) and go elsewhere for larger grocery purchases.
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July 2023 by John B.
This might possibly be the worst Kroger's in Central Ohio. I wouldn't let my dog eat off their sidewalk. It's horrible. It's customer service is horrible. Self checkouts are horrible. Never come here. You might get mugged showing up
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April 2023 by Alex Hachet
Updating my review as pharmacy resolved the issue.
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February 2023 by Michael Crichton
Staff is knowledgeable and friendly. Always willing to check availability of products at other stores when out. Thankful they’re in my neighborhood.
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November 2022 by Mark K.
Another one I'm sure I reviewed. Been coming here, occasionally, for years- decades even. It's not my favorite and it is not handy for me normally, but if I'm in the area it works out. Gets crazy busy often. I came at 8am on a weekday this time and it wasn't bad. Smallish, and they did not have some of the things I wanted (fresh basil and oregano, for example.) But they have enough to get by for most shopping. A bit expensive but seems better than the GV one. Service is okay. Despite this "meh" review I would have loved to have this nearby when I went to OSU, so I'm sure the students appreciate it. It's far from the worst Kroger, even if that is not saying much. The Bexley one is far worse.
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November 2022 by Serena H.
I have to say this is the worst store. I am mad that I went in there every register is self scan. I not sure what made corporate change this store to that type of service. The manager was rude and not nice. The outside of the store has so much trash blowing around it is ridiculous. I felt like the employees that were working didn't want to be there. This store needs an overhaul and serious help.
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November 2022 by Liz A.
I used to pop in this Kroger when I worked downtown or had reason to be in the area - but I will not do so any more. The first times I shopped here was in the 90s when I lived near campus and went to OSU. It was awesome to have it so close and was a life saver in keeping my fridge filled. So when I started shopping back here a few years back when my employer moved our offices downtown - it was the same Kroger as in the past - just getting ready to upgrade to the experience it provides now - which is much nicer. However, I never recall the overwhelming students being a thing - causing long lines and waits. This didn't happen in the 90s nor did it until recently. This last trip was just to pick up a few things. Parking was easy enough and I hoped to pop in and out quickly. I started my rounds in the produce and wove my way through the aisles trying to locate things that have moved when they upgraded the store. Once I had everything, I hopped in line - when I finally found the end of it. I'm used to shopping at other Kroger so self check out is usually quick - with the concessional person fumbling through and taking forever. But I didn't expect that here where the average age of the shopped in WELL below mine. And while each shopper this day was efficient in checking out - it took forever. There were just too many people for too few check outs. When I finally cashed out my items and made it out of the store - again, getting out of the parking lot and back on my way was simple. But I won't return unless I have to as there are other Kroger options on my route home that will get me in and out quicker. In the grand scheme of things, however, I much prefer a Kroger to other grocery stores (except Aldi for their limited selection). That being said, I am so tired of going to Kroger and buying the same items - only to see price increased each and every shopping trip. I feel gouged by the grocery stores and gas stations alike - taking advantage of inflation and using it as an excuse to make huge profit margins on sales. Enough is enough.
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February 2022 by Sanita Rai
Great Pharmacy in the City. Excellent Service and they were so Nice and Amazing People.
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January 2022 by L P.
This store has always been a bit of a let down, not terribly well stocked and they never have enough people working to serve the customers. They've now taken this to the next level and aren't even hiding this fact, going entirely to a self-checkout model. Self-checkout is great when you have a few things, but we've been stuck more than once having to self-check a cart-full of groceries (we did it once, walked away a second time). There's a reason stores have people to do this for you, quicker and more efficient. Plus, a quick chat with a smiling face is always nice. A company of this size has the resources to do this the right way, but apparently they've made the choice to go the easy way. They've apparently gone away from a customer service model, perhaps their new tagline is, "Kroger, you'll figure it out."
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January 2022 by Benjamin P.
Save your time and find somewhere else to give your money too. No lanes open. Forcing everyone into self check out no matter the size of your order. The poor little girl working the self check out was nice enough to inform us they were dealing with two separate call offs. Understandable, but you're a billion dollar corporation and your lines are backed up through aisles 10 and 11 all the way to the meat department. Where is a manager, extra stock employees? Anyone to help out the young lady all by herself dealing with hundreds of angry customers. Lines were literally so far backed up you had to circle around the store to even get in line.
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October 2021 by Laurie G.
Every time I come into this Kroger, I pass one or two aggressive panhandlers (who will come all the way up to your car), their parking lot is full of trash and they rarely have carts available at the entrance. Upon check out my last time in, it was about 8pm, and they had two registers open with lines down EVERY aisle waiting to be checked out. When I walked over to the customer service desk I mentioned this to who appeared to be a manager who just shrugged it off and did there was nothing they could do- when I mentioned that THEY could ring people up they laughed it off. I left an entire cart of perishables there as I could not wait in this ridiculous line. I worked for Kroger many years ago.and cannot imagine for the life of me how the company has not done anything to improve this location. It is the central "hub" for all of the short north, OSU campus, linden, Italian village, and Weinland park.