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November 2023 by Johann M.
Is not my first time coming here, I hate it every time. Just watch the pictures. Long lines, no associates at the registers. Total chaos.
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August 2023 by Jeff M.
Absolutely has went downhill quick. Shelves our empty, no produce bags to be found, and lines to the back of the store because they only have one set of self checkout open. The long conveyor self checkouts are the worst thing ever put in place by Kroger. Customer service desk is always closed. Prices have went up 50% on everything and they won't even staff the store properly. It has been my go to store for 5 years and I won't go back after the last few visits. It will be the one in Lewis Center or in Worthington from now on.
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August 2023 by Tyler Edwards
Terrible experience with the tall bald gentleman with glasses at the counter. He didn't greet me or even respond to my hello, just asked for my birthday, I asked about the price and he very quickly repeated the price, no explanation, just stood there, starring at me. I mentioned that I thought there were only going to be 2 prescriptions instead of 3 that he listed, he didn't respond, he starred at me and gave me a long blink. One of the rudest customer experiences I've had, and I need to be really bothered to write a review about it... kinda feel bad, but that is just unacceptable behavior. I'm there for my first round of antidepressants and am a little anxious even to start, that kind of interaction is literally the worst thing for me right now. Still haven't picked up my prescription. I'm trying to reach out to get them sent somewhere else.
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August 2023 by Ryan Queen
Cancelled my prescription on their own accord, for what seemed like a made up reason (or two). Had to come back the next day for what my doctor ordered.
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May 2023 by Jen F.
This is my least favorite Kroger, but had to go there yesterday because the other Kroger nearby was out of jalapeños. The produce and other departments were stocked better than normal, which was odd. Hadn't been grocery shopping in a while, so we ended up with a lot in the cart. Went to find a checker, and there were no lights on. What the heck! Then to the left of the check stands we see people putting their groceries on a long conveyor belt, and no cashiers or customer service to be seen! This store has gone fully DIY apparently. So with a cartful of groceries, we had to scan everything and bag everything ourselves. We had a lot of fruit and veggies which meant I had to look up almost everything because there weren't bar codes. It was time consuming and absolutely maddening. I have limited mobility, so thank goodness my hubby was there to help. We were both in a bad mood after we left because that was BS. We will never shop there again; except out of convenience for a few items. Their prices are high, and with customers having to do all the work now, their prices should reflect that. Not only that, but what ADA accommodations do they have for people who are disabled and/or have limited mobility? We saw nothing. That is unacceptable.
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January 2023 by Ronnie West
Very rude and did not care one bit every other time I we t there it was great dealing with Becky was one of thr worth experience I have had in a long time I will not only get my messages from another store I will also stop shopping thrre
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January 2023 by Les R.
This is one of my favorite Kroger in Columbus! This store is Located at 1177 Polaris Parkway and is a solid store and almost every visit is a good one. It became a favorite while working in the area for years. I still stop in when in the area. I can't believe I have not left a review yet.The store is always clean and in order. Employees are friendly, and stocked pretty well. Ran in for some Diet Pepsi in the bottles. Saw on the app it was on sale and stopped in.
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January 2023 by Jennie Collins
If I could give this pharmacy negative stars, not even just no stars. NEGATIVE stars I seriously would. Their customer service is non existent. If you need assistance or have questions or concerns DO NOT get your medication from this pharmacy… SERIOUSLY. They’re rude in person, they’re rude on the phone and have absolutely no compassion or understanding. I hope people see this so they know to avoid this horrible place. - IF YOU CANT FIND SOMEWHERE ELSE TO GO… always choose the choice of talking to someone even though they are unfortunately unaware of what customer service is.. ALWAYS refil your script with a person.
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November 2022 by Amanda W.
Went to the customer service counter and they have been closed for two weeks. No staff !!!!
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November 2022 by Jennifer C
Been coming to this location for 5 years. Someone really needs to get the pedantic jerk who works the window in check and review customer service 101 with him. People go to the drive through for a reason so he shouldn’t arrogantly speak down to someone who states they can’t come in at this time which he’s done twice now. Just now I was told that I was not in line for 10 min because he asked a car in the drive through 15 (?) minutes before who all was behind them. He then said, well you’ll just have to come inside. If the pharmacy is closed, why would I come inside, even IF I could?! Not trying to sound Karenish but I’m just so over the smarmy attitude being acceptable.
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October 2022 by Captain Orion
Always friendly and helpful. Never had a bad experience here!
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October 2022 by John j
Worst service, Rude behavior, close before the mentioned timings
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September 2022 by Jennifer Cullen
Been coming to this location for 5 years. Someone really needs to get the pedantic jerk who works the window in check and review customer service 101 with him. People go to the drive through for a reason so he shouldn’t arrogantly speak down to someone who states they can’t come in at this time which he’s done twice now. Just now I was told that I was not in line for 10 min because he asked a car in the drive through 15 (?) minutes before who all was behind them. He then said, well you’ll just have to come inside. If the pharmacy is closed, why would I come inside, even IF I could?! Not trying to sound Karenish but I’m just so over the smarmy attitude being acceptable.
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September 2022 by sean mosier
The staff is excellent. There are always helpful and polite.
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August 2022 by Trevor S.
Placed a pickup order and our receipt had no substitutions listed. When we unpacked our order we found 5 items substituted without our knowledge, and we had no opportunity to dispute or deny the substitutions. I called the store to get a refund for the items I didn't order or want, and was told that the managers are not informing customers of substitutions to boost their internal metrics which is terrible. Very unfair that I had to pay for items that I didn't want so those jackasses can look better to corporate.
