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August 2023 by Vanessa G.
Kroger in Heath literally canceled my pick up order. Said not enough staff, but I could get it tomorrow. Ok, guess what? They didn't save my order in their system. I have to go back and re order it all tomorrow again. 64 items. That's some b******** Poor business, poor service.
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August 2023 by Kendra K.
Kroger delivery service is the worst, there is an issue every time; either they add on random charges for items never ordered or received or the shopper quits in the middle of an order and have to wait 2 more hours for it to be redone. Have to spend 1/2 hour plus each time calling in to get help, totally not worth the hassle
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August 2023 by Samantha L.
We stopped by Kroger Food and Pharmacy for toiletries (e.g., soap, toothbrush, toothpaste). In addition to toiletries, we also picked up alcohol - 4-pk of Jameson Ginger & Lime Cocktail and 6-pk of Jackie O's Endless Echos Hazy IPA. I liked how there was a local beer section!
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July 2023 by Elyse N.
This is a very convenient spot for us, as we can walk to the store from our home, but the 100% self-checkout system is an absolute disaster. It frustrating for everyone and waiting in line to perform the labor yourself with a machine that requires at least 4 interactions with staff is beyond annoying. Literally only shop here for a few items (if absolutely needed) and go elsewhere for larger grocery purchases.
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July 2023 by John B.
This might possibly be the worst Kroger's in Central Ohio. I wouldn't let my dog eat off their sidewalk. It's horrible. It's customer service is horrible. Self checkouts are horrible. Never come here. You might get mugged showing up
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January 2023 by Tim S.
January 2022 Dirty stores no shopping cart leave meat out in shopping cart for 3 hours or more put back on the shelves selling to customers expired bakery they put back shelves selling to customers produce fall ground employees pick up put back on shelf frozen meat frozen ice cream frozen fruit frozen vegetables sit. Cart 3 hours more put back on shelf no customers service ask for help the employees won't help out the customer fruit and vegetables sit out in shopping cart for 3 hours put back on the shelves selling to customers don't help disable people major health violation susi sit cart for 3 hours in shopping cart put back on the shelves selling to customers rude staff won't help customers
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December 2022 by Sharon B.
I have to have groceries delivered. As long as Kroger has Instacart as the third party agent, I'm done with Kroger. We have shopped at Kroger since it in Southgate Shopping Center over 50 years ago but I'm done. Instacart is ruining Kroger.
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December 2022 by Tom Dailey
The Christmas Grinch has a name... Kroger in the Brewery District... I have been relying on their pickup and delivery service since my brain injuries, but this week they accepted an order for delivery on Thursday, then moved to Friday, then moved to Saturday, then cancelled without notice or offer to reschedule. (I know, you might be thinking it's due to weather, but they are fulfilling orders placed after mine and in fact they can't even find my order now, and weren't interested in order # or screen shot). The multiple people I spoke with on the phone (including management) had zero interest in helping and some didn't even know Kroger offered delivery. They also had zero interest in any solution, even a pick up order before Monday. My physical limitations were also of no interest (by the way, don't rely on using an electric cart at that store...they are usually all taken by able bodied "joy riders") I'm trying to serve a few people for Christmas Eve and can't drive or Uber to Kroger and do it myself due to physical challenges and they won't even offer to set up a pick-up. They could care less. May the Universe reward them justly, and may the people I spoke with tonight find it in their heart to rejoin the human race. Oh and I'm a paid Kroger "Boost" member, so what I have described is their "premium" level of customer service.
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November 2022 by Mark K.
Another one I'm sure I reviewed. Been coming here, occasionally, for years- decades even. It's not my favorite and it is not handy for me normally, but if I'm in the area it works out. Gets crazy busy often. I came at 8am on a weekday this time and it wasn't bad. Smallish, and they did not have some of the things I wanted (fresh basil and oregano, for example.) But they have enough to get by for most shopping. A bit expensive but seems better than the GV one. Service is okay. Despite this "meh" review I would have loved to have this nearby when I went to OSU, so I'm sure the students appreciate it. It's far from the worst Kroger, even if that is not saying much. The Bexley one is far worse.
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November 2022 by Serena H.
I have to say this is the worst store. I am mad that I went in there every register is self scan. I not sure what made corporate change this store to that type of service. The manager was rude and not nice. The outside of the store has so much trash blowing around it is ridiculous. I felt like the employees that were working didn't want to be there. This store needs an overhaul and serious help.
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November 2022 by Liz A.
I used to pop in this Kroger when I worked downtown or had reason to be in the area - but I will not do so any more. The first times I shopped here was in the 90s when I lived near campus and went to OSU. It was awesome to have it so close and was a life saver in keeping my fridge filled. So when I started shopping back here a few years back when my employer moved our offices downtown - it was the same Kroger as in the past - just getting ready to upgrade to the experience it provides now - which is much nicer. However, I never recall the overwhelming students being a thing - causing long lines and waits. This didn't happen in the 90s nor did it until recently. This last trip was just to pick up a few things. Parking was easy enough and I hoped to pop in and out quickly. I started my rounds in the produce and wove my way through the aisles trying to locate things that have moved when they upgraded the store. Once I had everything, I hopped in line - when I finally found the end of it. I'm used to shopping at other Kroger so self check out is usually quick - with the concessional person fumbling through and taking forever. But I didn't expect that here where the average age of the shopped in WELL below mine. And while each shopper this day was efficient in checking out - it took forever. There were just too many people for too few check outs. When I finally cashed out my items and made it out of the store - again, getting out of the parking lot and back on my way was simple. But I won't return unless I have to as there are other Kroger options on my route home that will get me in and out quicker. In the grand scheme of things, however, I much prefer a Kroger to other grocery stores (except Aldi for their limited selection). That being said, I am so tired of going to Kroger and buying the same items - only to see price increased each and every shopping trip. I feel gouged by the grocery stores and gas stations alike - taking advantage of inflation and using it as an excuse to make huge profit margins on sales. Enough is enough.
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January 2022 by L P.
This store has always been a bit of a let down, not terribly well stocked and they never have enough people working to serve the customers. They've now taken this to the next level and aren't even hiding this fact, going entirely to a self-checkout model. Self-checkout is great when you have a few things, but we've been stuck more than once having to self-check a cart-full of groceries (we did it once, walked away a second time). There's a reason stores have people to do this for you, quicker and more efficient. Plus, a quick chat with a smiling face is always nice. A company of this size has the resources to do this the right way, but apparently they've made the choice to go the easy way. They've apparently gone away from a customer service model, perhaps their new tagline is, "Kroger, you'll figure it out."
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October 2021 by Laurie G.
Every time I come into this Kroger, I pass one or two aggressive panhandlers (who will come all the way up to your car), their parking lot is full of trash and they rarely have carts available at the entrance. Upon check out my last time in, it was about 8pm, and they had two registers open with lines down EVERY aisle waiting to be checked out. When I walked over to the customer service desk I mentioned this to who appeared to be a manager who just shrugged it off and did there was nothing they could do- when I mentioned that THEY could ring people up they laughed it off. I left an entire cart of perishables there as I could not wait in this ridiculous line. I worked for Kroger many years ago.and cannot imagine for the life of me how the company has not done anything to improve this location. It is the central "hub" for all of the short north, OSU campus, linden, Italian village, and Weinland park.
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August 2021 by Brianna W.
Not this one near me I love the ladies yes I do but they aren't ever stocked can't get change nor do they have a line open and let's not get started on the self check out machine's I would hate for anyone to lose their jobs but that store sucks giant a** !!!!
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July 2021 by Turquoise C.
This isn't the worst Kroger location I've ever been to but there's definitely plenty of room for improvement. This is the only major grocer in the immediate Short North/University District/Italian Village/Weinland Park area-- and they definitely capitalize on that fact. The lines are absolutely absurd, it doesn't seem to matter what day of the week, they never have enough registers open (this includes the self check out). Their lottery machine goes down pretty regularly during storm season lol. The parking lot is PERPETUALLY packed. Right now they're repaving and it'a five times as bad haha. Some positives/neutralizers: They're pretty good about stocking. Seldom ever have I gone to this Kroger looking for something only to find out it's out of stock. That's a rarity thankfully. Their liquor store/agency is AWESOME and has fast service. They're the best and most knowledgeable staff at the store to be honest. The Starbucks is standard and reliable. If they had more parking , wider aisles and more open checking stations it'd be a solid 4 star on a good day. On a bad day this place would normally get a 1 from me lol but 3 is being fair and reasonable.