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September 2024 by Joe Leblanc
Owen is a 10/10!! Every time I go here, he’s always a HUGE help and very upfront and honest. Not trying to be salesy, and genuinely trying to find you the right look. I’m a wedding DJ so I go through suits and Owen is always my go to guy
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August 2024 by Jacob Pennock
Owen!!!! You’re the man. I just wanted to put it out there, you were a great help to us!! You gave us great suggestions and went out of your way to ensure everything was perfect for our special day. I really appreciate it. First suit I ever purchased, and I think for a man it’s something special and you did very well for us thank you. If your looking for a suit, get it tailored and go see Owen, he will have you looking proper!!!
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June 2024 by Nevin Mattie
ASK FOR OWEN!! I recently visited Joseph A. Bank and had the pleasure of being assisted by Owen while looking for a last minute suit for my elopement in Italy after a suit I ordered from Indochino was all sorts of jacked up!
From the moment I walked in, Owen's professionalism and attention to detail were evident. He took the time to understand my needs and preferences.
I highly recommend seeking out Owen for anyone looking for top-notch service and expert fashion advice. Thank you, Owen, for your outstanding assistance—I look forward to shopping with you again!
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June 2024 by Bill Crotinger
In a time where customer service is often lacking, this Jos A. Bank's store is the exception. Everytime I go inthere I am meet with a knowledgeable and friendly employee that is able to help. Great. job to the management of this place.
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April 2024 by Ryan Schneider
My son and I needed a suit for a funeral. We visited several other stores and none could offer what Jos A. Bank could. It had everything we needed and the store manager that worked with us was excellent. He has been in charge of the store for about 4 months now, so if you had a poor experience prior, you may want to give it another shot. I wouldn't think twice about returning.
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April 2024 by Toby Boyd
Why 5 stars? It was a Saturday morning and I needed/wanted to rent a tux for a fun 80's prom event. It was busy and there are only two people; but I got in and out relatively quickly and the staff did a great job of rotating to take care of everyone.The tux fits like I would expect from a rental. I was looking for a costume for the event and I found it. If I wanted to look bonkers great; I would buy a higher end tux or suite in line with a budget.Everyone has a budget or a price they want to pay for something; I felt this location delivered with the service people are looking for at this price point.
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February 2024 by T White
I loved the staff here all the young men was very helpful. My husband needed shoes for a wedding so we were recommended to come here. The first thing I asked was where are the chairs or benches to try on shoes, we was they were removed ??♀️. How are people suppose to try on shoes with no chairs. SMH..thank God we came close to closing time on a Sunday.
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February 2024 by Michael Kozanecki
Was simply returning an online order. The gentleman taking care of me was extremely pleasant and handled my transaction quickly and professionally. I usually order online, but after my experience at this store, I think I'll do any future shopping at JAB in-store!
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January 2024 by Seemore butts
Really helpful staff who went above and beyond it’s tough for me to find fitting dress clothes and they were really nice
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November 2023 by Kaleb Johnsen
Bought a suit and the pants ripped a months later. I took them in to this store and the staff were very helpful and replaced the pants for me!
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November 2023 by Charlie Henry
Horrible experience while trying to rent a tuxedoMy goal was to get measured and pick out a style tuxedo for my wedding, which is July 2024. I have little to no experience shopping for tuxedos so was hoping to receive advice, or any information about the general process.I arrived at noon with my mother, grandmother, and fiance. We were not acknowledged at all and had to find someone to tell them that we had an appointment. They sat us in the back and did not attend to us until 12:20 PM. Jessica, the woman in charge of helping us with the reservation, then simply asked us why we were there. I explained to her that I was hoping to rent a tuxedo for a wedding and she handed me a book and pretty much just asked "what do you want?" It would have been nice if she had smiled or even said congratulations. I explained that I was very inexperienced and needed a lot of help and advice.Her response to pretty much every question was "I mean it depends, it's really whatever you want/like." We were trying to pry anything out of her. My mother asked several questions as well (what are people doing now? What are some styles you recommend?) Again, she seemed very uninterested and also uneducated about the whole process. On top of that, every 10 minutes she would walk away to help with other customers (I guess she was the only one in the store responsible for handling return orders).When that happened, she would leave another woman in charge of us who simply would just sit on her phone. We would walk up to her and ask incredibly basic questions (for example, "what is the difference between this jacket and that jacket? Are these styles typically paired together?" She would literally shrug her shoulders and look back at her phone. Jessica would return here and there and flip to a random page of shirts and point and say "here's your options" and then walk away.They were all unhelpful and uninterested in helping us. They then told me that they were not going to measure me, as typically you do not get measured until closer to your date. We eventually were so frustrated and wanted to leave. She then did measure me and apologized for the poor service. Again, I understand that stores can be busy and understaffed but this was the worst service I have received in my life especially for someone who does not know what he wants or even what he is doing. I went to the store to get advice or even a recommendation and it was like pulling teeth to get them to say anything other than "here's your options, what do you want?"So unhelpful and a very frustrating day. We left there after 2 hours. A complete waste of time and very unprofessional.
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November 2023 by Ben
Never written a one star review until now. I took returns to this location and was told by the manager I needed to go through the website to submit a return rather than look up my account. What is the point of a customer account if this is the case? I stood there for 10 minutes and did that task as she impatiently waited for me to complete the hoop jumping. I took the remainder of my returns to Dublin location and they were helpful and used my phone number to complete the returns. I would recommend going to the Dublin location, much more pleasant and helpful staff.
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November 2023 by Robyn Lewis
Had an amazing experience here with Darell and Jessica. Helped us get a new suit for my husband. Very kind, knowledgeable and efficient. We will definitely be coming back
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November 2023 by wienerdogmom1
We went in for my nephew’s first suit and Jessica was brilliant! She helped us get him set up with a suit, shirts, ties, a belt and shoes. She even showed the college boy how to hang those pants correctly. (Hopefully that lesson stuck!) She is amazing. In this world of self service, it’s nice to know there are folks like Jessica to help us navigate uncharted territory.
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October 2023 by Charles Sokolik
Mediocre service, tux Jacket didn’t fit, sleeves way too short, went to return it and the store was locked with a hand written note on the door “BRB 3:00” waited 30 minutes until 3:15 - still no one in the store that is supposed to be open until 6:00 pm. Will never go back! (This review is for Easton Store)
