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December 2023 by Evan H.
I bought new factory tires and wheels for my accord, but they installed used ones. Drove away before I realized it. But my insurance adjuster measured them and confirmed they gave me used tires. That's called fraud. Big black market for used tires in Columbus these days with people stealing the rims off cars. Check the source of parts you buy from them.
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November 2023 by Josh B.
Strongly encourage anyone looking for a dealership in central Ohio to start here. New to Honda, new to the area, just need service, etc. Reliable and responsive in all my interactions. No criticisms or complaints to share. 5 stars
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September 2023 by Mura Z.
We came to Ohio visit family for a special occasion our Car has some issue with the transmission. However, we came and bought a transmission oil and we had some questions for the service so the guy in the service his name is Jason was super nice and helpful helped us adding some oil from their inventory without charging or getting annoyed for non service customer! I will definitely recommend this dealer and service to all family members! Great guys and service
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June 2023 by Kate G.
This review is about the service. I went in for oil change and A1 service. So I was due to get oil changed, transmission fluid change and coolant changed. The service guy came back to me with a laundry list of things I needed to get done including coolant seeping from radiator, coolant seeping from water passage, other seals seeping. (I had never noticed any leaks from my car. The total quote to fix was $2,200. The service guy quickly got defensive on his own accord about how they are paid salary not commission (my first red flag) as I just listened to his explanation of the services needed. I never questioned or challenged him. I just listened and asked for him to write me a quote to review. I got a 2nd opinion from Japanese Automotive a week later who did comprehensive diagnostics including pictures. The only thing they came up with that needed addressing was a new battery (mine was 4 years old apparently and Hugh White said my battery was good!). I will never take my car to Hugh White again. I truly believe they saw me as someone they could take advantage of me being a woman with a CRV with over 100,000 miles on it.
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January 2023 by Olexandr Lavrenjuk
good staff
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January 2023 by Melissa F.
Don't do business with the used car department and the guy named Jose.I would give them 0 stars if I could. Our new year isn't too happy after they sold my son a car that 2 days later had a engine misfire and a cylinder going out. The check engine light came on during the test drive and the sales man said he would have the repair shop look at it and came back and said it was a old emissions code and everything was fine. Well it wasn't fine cause 2 days after purchase, the check engine light came back on and after taking it back to you guys, the insurance they sold him won't cover it cause he hasn't had the car 30 days. So now they say they'll split the repair cost with him and that'll be 1000 out of his pocket plus still having to pay monthly for the car that he just got. Bad business. They knew that engine was messing up when they sold it. My son doesn't make much money and they took advantage of him.
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November 2022 by Jim S.
I called the 260 & Georgetown location today to schedule an oil change and tire rotation for my car. I was told that since I didn't purchase the car at this dealership, they could not service my vehicle. REALLY! You can't change oil and rotate tires for ANY vehicle!?I'm not asking for an engine replacement or significant item.This is simply POOR SERVICE! From now on, I will go elsewhere.....for the car I purchased here too! Highly unsatisfied!
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July 2022 by Brad R.
On 6/13/22, I took my vehicle in because the fuel door wasn't working. The issue was identified, a part was ordered, and I was told I would get a call when the part came in (within a day or two). I was charged for the part and 30 mins of labor. If anyone did call, they didn't bother leaving a message. I called on 6/17 and was told the part was in but they wouldn't be able to get me in until 6/23. I arrive around 11am for my scheduled time of 11:15am. I sit in the waiting area for 3 hours while the work is completed. The tech comes to me and informs me that they did not have the part they needed. Not sure if they ordered the wrong part or were sent the wrong part. I was not charged for this 3 hours. Either way, the part that was needed was ordered and I was once again told that I would receive a call when the part came in. Yet again, if a call was made, no message was left. The part came in the very next day (6/24) but I didn't know that until I called the parts department on 6/29. I left a voicemail for the tech because service almost never answers the phone. I got a call back late afternoon and scheduled to have the work done next day (6/30). When the work was done, I was reimbursed about $30 for the parts but then I was charged $30 in "miscellaneous" fees. Total bill was shy of $300. I would like to think a little more of a discount could have been applied seeing as just a few weeks prior to this, I dropped over $1,800 for a timing belt service. Guess customer loyalty means nothing and I'm gonna be taking my vehicle to a shop that doesn't charge over $150 an hour for labor.
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June 2022 by Greg K.
So my son's 2018 Accord had an issue where all dash warnings were cycling through, vibrated roughly, and couldn't go more than 10 mph. Hugh White's service department said that the root cause was clogged fuel injectors. So we were charged almost $1,700 for an oil change and replacing the fuel injectors. Picked up the Accord on 6/8/2022 and by today (6/12/2022) the same issue happens. All dash warnings appear and the car stutters and vibrates when first starting. Besides the fact that we were charged almost $1,700 for an oil change and replacing fuel injectors, now having the same exact issue leads to me believe there is a lack of quality control, inspection, or oversight at the Hugh White service department. Yes, I know that the dealer's service department will be responsible for warrantied repair to finally getting this fixed. But being out of a car for two consecutive runs now isn't acceptable. Do it right the first time! UPDATE: As of 6/23/2022 we have now taken the car to Hugh White Honda a total of three times --- 1) fuel injector replacement, 2) spark plug replacement, and 3) head gasket replacement. At least the third time my son received a loaner car while the week-long third job takes place.
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May 2022 by Amanda M.
I bought my CR-V 2 years ago from Hugh White Honda. The experience was horrible. They messed up the paperwork and transaction... So much so that I had to sign corrected paperwork twice due to their errors. Now, 2 years later I am just now realizing that they never transferred my license plates/vehicle registry from my previous car to the CR-V. I recognize it is my fault for not realizing it until now. This reflects, though, another error on Hugh White's part when processing my purchase. I called the dealership this morning to share what I had found; not to get anything out of them, simply to inform them. The Sales Manager told me that it isn't their responsibility to transfer plates at time of purchase. I know this is not a true statement because I have transferred the same plates from one vehicle to another 3 times with this dealership; and each time, until this last time, they have done it. Its disappointing that they will not own up to their mistake. I will not be purchasing any more vehicles from Hugh White Honda, nor will I be taking my CR-V there for service.
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February 2022 by Paul Foster
Went to buy parts today and looked at a car this will be a very good place to purchase a car from a Honda dealership because they are very friendly staffed even the parts department was very very well polite and respectful
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October 2021 by Sandy J.
I had a warning to check my tires and went to Hugh White Honda and they were wonderful. Got in right away and found out I had something in my tire that was causing a slow leak. I was getting ready to drive for 12 hours so was glad it was just a minor repair job. Everyone was very professional and courteous. I highly recommend this Honda dealership.
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July 2021 by Ava C.
First, I want to say the person that helped me was very kind. However, less than 7 miles after I left from getting an oil change, I ended up pulled over on the highway for 2 hours. Waited for an hour or more to get it repaired the next day. I appreciate the kindness of the employees and the fact that they took responsibility, but I would not recommend due to safety.
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April 2021 by Rich A.
My daughter bought a 2019 Honda CR-V from this dealership. After a totally disgusting experience at another dealership, Hugh White was a breath of fresh air. While they were extremely busy, they took the time to answer all of our questions and left us alone to test drive the vehicle. When it came down to determining the price and financing the salesman, Fred, worked closely with the managers to craft the best deal for the car. I don't believe I have had a similar experience while buying a car in a long time. If you're looking to buy a car, check these guys out. You won't be disappointed. We weren't.
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March 2021 by Jennifer Herbert
I bought a 2010 Scion from here and when I took it for inspection only needed brakes and a battery so I think for the price I got an overall great car.. my roommate unfortunately hit it about a week and a half later so it's now in the body shop at Lane and Kenny Auto body check out their review and photos will be coming soon but I got a great car here for a great price.
