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February 2024 by John Williams
5 stars for the Hertz team (Calob and Cash) you guys did a stellar job! Easy to work with, great communication and you saved me when Enterprise screwed me over and left me hanging at the last minute. The cost for a Hertz rental ended up being cheaper than Enterprise as well. I absolutely recommend Hertz! Great job guys! Thank you very much!
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October 2023 by Nicole Hammond
The lady who was working was very rude. She was on the phone when we walked in and made a rude comment about us walking in to whoever she was talking to. I apologized for showing up as soon as they opened (which i shouldn't have because that is their business hours) and all she said was "yeah". I showed up at 8 when they opened and she acted like we were bothering her. The guy who was there working seemed to be very pleasant. Too bad he wasn't the one helping us out. Definitely will not be returning here. We left and ended up going to budget car rental with no problems.
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October 2023 by Jay Conley
Avoid this place. The short hair girl was very rude & unpleasant. Just read the reviews
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September 2023 by J Marker
I would avoid this location. I was overcharged by hundreds of dollars and despite multiple calls they haven't budged on the issue. Very dissatisfied with Byers and this office. Impossible to get ahold of management.
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June 2023 by Jarek Marsh-Prelesnik
Scam Scam Scam. Given a car with a chipped windshield. Was told there were no other cars available. Due to the fact that my car was in service at KIA I had no other choice. KIA set up the rental so I was unable to go somewhere else. Upon returning the car to KIA (in the same shape I received it) I figured everything was fine. Six weeks later I was sent a bill for $800 for a windshield replacement from a third party service company. When I called to challenged the charge I was told I would receive a call back because it would take a long time to find my paper file to verify my claim. I never received a call back so I figured everything was taken care of. This week I was sent a letter stating I still own $800 for a windshield. This place is a total scam. I would not recommend renting a car here. They apparently make up fake charges and have no accountability.
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April 2023 by J S
Wrongfully billed 50 for no reason whatsoever even after I asked the short haired female (in person, she was rude too) if I'm going to be fee'd because I couldn't rent the car. STAY FAR FAR AWAY
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February 2023 by Christina Sourvanos
Scammers! They don’t tell you the full details about tax and charged my mom $147. Nothing was wrong with the rental, they just wanted to find little details so they can charge you. Never renting here again. I suggest people to find another rental place 100% trustworthy
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December 2022 by yensis le loup
The stuff is really rude and unprofessionalThey stat they open at 8 amWas waiting freezing outside they open till the next half hour8:37 am
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August 2022 by Yanapoli Fofanah
Horrible people,Charged me $75 for dust saying I smoked in the vehicle when I didn’t. Asked them to show me they point to the window seal where dust comes when you lower the window. What do you expect when you drive with the windows down. They were rude and not friendly charging for a cleaning fee when the car was not dirty, no scent no nothing. Do not go to this hertz! They also refused to do passenger drop off when I had just had them pick me up the following week. Always go with enterprise.
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June 2022 by Carolyn Berry
I've rented several cars throughout my life and never been charged extra fees. I rented the car through my insurance company after someone tried to steal my own vehicle. A stressful experience all in itself. I returned the car cleaned out of any trash, no damage and a full tank of gas. It needed nothing more than the typical vacuum and cleanout that I am assuming is required between all rentals. (especially after covid and cleaning needing to be more thorough) I noticed a charge of $250 on my credit card. No receipt has been provided to me by Hertz. They stated they "couldn't find one" when I called customer service. After going through different avenues, a condescending employee called to inform me the charge was for pet hair in the vehicle. It's defiantly an easy attempt for a money grab not to mention the lack of understanding or explanation. When I asked for their proof that I left the car "filthy" they stated they could not provide me with that information because they don't share it. However, they were quick to charge the $250 from me! Beware! Document everything if you rent from this location!
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May 2022 by Doug Bohrer
BEWARE - As a presidents circle member who rents a lot of cars, this location is by far the worst in terms of customer service, and integrity. It used to be a great location, but something changed in 2022. After more than 2 weeks of requesting a past contract to review where it states they can charge $10/gallon for refuel, they refuse to provide a copy and also lied and said it was returned with 1/4 of a tank versus worst case 3/8 of a tank.... Better location just down the street in Polaris.
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October 2020 by Aziz Agzamov
No respect , human separation workers.
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August 2020 by James Clemens
Great service, car was clean and ready to go..
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July 2020 by Akshay Elhence
clean quick service everything was ready and I was out with the rental right within 10 minutes awesome
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April 2020 by K B
Needed a quick rental after my truck suddenly left me stuck, these guys got me back on the road fast and easy. Car was clean and cost very reasonable, even through this Covid-19 ordeal they were on top of things. Thanks Robbie and Ben, next time I need to rent a ride Hertz at Byers on Billingsley is my first call.
