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July 2024 by Brook Johnson
On June 10th I brought my Kia Sorento into have it looked at. I was assigned to work with Spencer Ashbaugh as my service advisor. I have to say Spencer seems like a nice gentleman but overall this was a horrible and upsetting experience. When I dropped my car off, Spencer told me they would call me that day to let me know what they found. Well the entire day passed, no call. So at about 4:30 pm I called and talked to Spencer. He told me what needed to be fixed and that they wanted to perform more diagnostic work. He also mentioned to call him if I had any more questions. Well, as soon as we hung up, I called right back to ask him about the cost of the additional diagnostic work they wanted to perform (he didn't give me this info earlier). I only got his voice mail. I left a message but never hear back. So, I called back on Tuesday. No answer. I left a second message. Did not hear back. So I called him on Wednesday. No answer. Left him 2 messages. He never called back. So I called him Thursday. Left message. Never heard back...You get the point. I even tried calling and talking to someone else, but they always just said I had to talk to Spencer. Finally talked to a Sam in the service department and he gave me the additional cost to do the further diagnostic work. I left several more messages with Spencer. Finally got a hold of him Friday evening, but he said it was too late to pick up my car. I finally got me car the following Monday. SOOO painful to work with you guys. I ended up buying a new Kia Sportage the next week, but made sure it wasn't from your dealership. Thank you.
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June 2024 by Pauline Puttmann (Liam Puttmann)
No issues, just took a really long time for an oil change and tire rotation
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June 2024 by Chris Bertolina
Nice and friendly
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June 2024 by Ryan Donovan
Overall it was a good experience. Their free shuttle service is nice, I had to wait about 20 minutes but it was better than waiting around all day.
My only complaint is i was told an oil change would be a 30-45 minute wait when I booked the appointment on the phone. I was very intentional to ask about this as I had somewhere to be. When I arrived to drop off my car the guy helping me said it would be about an hour and a half and that that is a pretty standard wait time. It’s fine that it takes that long, it just would have been nice if that was communicated to me.
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June 2024 by matt flowers
Nice customer service and timely service.
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June 2024 by Brenda Person
Sam Carter is the BEST!! He needs a raise!! The best customer service that I ever experienced. Will be back!!
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June 2024 by Jacob Swanger
Great experience
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June 2024 by Matt Hazlett (Social Booth Columbus)
Came in for oil change and tire rotation and they proactively told me about and serviced my vehicle recall notices.
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June 2024 by Beth Ison
My advisor was polite and understanding but, over all I was not properly updated on the progress of my vehicle as my vehicle had been in the shop for a month for a catalytic repair and recall. Most of the time was due to the unprofessional warranty company i was told several different days my was would be finished and it wasn’t then I called service manager with no call back and when my car was finished with the repairs I did not get a call that it was finished so it sat for and additional 2 days.
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June 2024 by Deb Frazier
Scheduling was easy, waiting room pleasant but very disappointed they took away the complimentary water. It is such a simple, cheap way to greet a customer after all the money we spend there.
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June 2024 by gary nelson
Very professional staff, communication was excellent and car was ready on time
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June 2024 by Kim McBride
Have been having service done there for the past 5+ years and always received great customer service.
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June 2024 by Robert Fischer
In for a recall service. We were well taken care of. Service was completed ahead of schedule and Christian took excellent care of us. Thank you Great Lakes Kia!
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June 2024 by David Poeppelman
One of the best experience ever. Took my 2011 kia in for recall.Had a very nice conversation with the service advisor Sam. I was very impressed with his knowledge of all service needs.I was very impressed with all the employees that I came in contact with. Never have I been so impressed with a dealership.
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June 2024 by Kevin Andrews
Christian typically takes care of me but this time Thanyne took care of me and I’ll say this far these 2 have been the greatest.
