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September 2024 by Teri Trost
I went into Germain Lexus hoping to lease a new RX350 but discovered they were out of my ballpark! Jason was very patient with me and I felt truly understood my needs. And after some searching he found my "new to me" RX 350! Exactly as I asked for! White with saddle interior. BONUS!! Honestly, the best part was having confidence in Jason to find me the correct car at the right price and financing at the best possible interest rate. I am thrilled!!! One of my big issues was not giving up the incredible customer service I have always received from their service department. This is my 4th Lexus. LOVE GERMAIN and Jason!!
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September 2024 by Patricia Cooper
I wish to thank Cameron for the wonderful and professional service that was given throughout the purchase of my 2025 Lexus SUV. I also wish to thank Frank from the finance dept. The information that I received from the tech was quite helpful regarding the functions and features of my Lexus. Kudos to all involved to help me purchase my dream car! I would strongly recommend Germain Lexus for future automobile purchases! Thank you guys! You are terrific!
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September 2024 by Beth O'Reilly
Jason at Germain Lexus was awesome! He brought the car i was interested in to my workplace when my schedule wouldn’t allow me to get to the dealership! I love my new Lexus!
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September 2024 by Scott Ringer
We had the absolute best experience with our purchase at Germain Lexus Easton. We've bought a lot of cars over the years, but this location, and the all the employees we interacted with, were beyond amazing. Dakota DeStefano was our sales person and he was amazing!! So personable, knowledgeable, and just never pressured us like a lot of other dealerships do. He was like family to us by the time we left with our new car. What an incredible hire...we love Dakota!!! We had the pleasure to interact with Severin Holsworth who is another great sales person. We loved our time with him as well. But...it didn't stop there. When we got to the finance dept and sat down with Frank...unreal. He just made the whole experience even better. No nonsense and just gives good advise on the right path to take. We really liked him and so funny! We live close to Germain Dublin but heard so many good things about Easton's location so we went there. We could not be happier with our 2024 RC 350 S Sport! The wife is happy!!!!! Please do yourself a favor and visit this location and ask for Dakota. You will not regret it. We are very proud Lexus owners thanks to him.
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September 2024 by Steve N
Price agreement sheet overstated tax and incorrectly put fees before tax on new car purchased. Sheet doesn't disclose rate. They know the zip code/county rates and used 7.6% instead of 7%? When the inflated price is discovered by the finance mgr, he increases the price of the car on the Retail Purchase Agreement. He had to correct the sales tax and move the fees after tax, however, in order to keep that final due he had to inflate the cash price of the vehicle. After discovering this after I got home, I called this manager. He claimed a mistake and reimbursed the overpaid tax, and the extra $100 I asked for because they did not disclose the $100 license fee on the sales sheet. I reported this type of business to the BBB as a complaint to show others but since there was nothing to resolve I was told to enter a review. This can't be an isolated incident. The GM responded that he would offer me two service intervals. I declined at that time. This all happened in April. Time went by and decided to reach out to GM to find out his handling. They are not updating the sales sheet to show the tax rate and move fees after tax. An easy fix done in minutes which would avoid all of this for all buyers, but they are sticking with their vague sheet. Coming from sales myself, this unfortunately is to create vagueness to help negotiation, but it should never be for misleading or fraud. I asked about the finance manager who changed the numbers to keep the inflated price. The GM explained that he is still in the role but it's been handled internally, and that the change of the price of the car was simply a mistake. My view, it was 100% not a mistake. Pretty tough to make a five figure number by mistake go through multiple fees and taxes and end up with same inflated total due. Disappointed in GMs responses. He offered two free service intervals and ok, I accepted this time. Not about money and service coverage. Then why this late review? Awareness to the public.
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September 2024 by Greg Rupp
Can’t say enough great things about my vehicle purchase! Tanesha is amazing … she knows everything there is to know about your next vehicle and is a joy to work with. Whole process was as smooth as possible with outstanding detail & organization from the entire team. I’ve never spent less time signing paperwork. Oh, and I absolutely love my new Lexus! Highly recommend!!
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September 2024 by Annemarie Herman
Jack Wier was very kind and super helpful. We are happy with how fast the whole process was and very excited for our new car!!
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September 2024 by Dale Harden
I have purchased four Lexus in the last 20yrs. In the past it was about the car. This time, we got the excellent service and follow up, you expect from Lexus. Jack Weir went out of his way to provide the service you expect from Lexus at Easton.
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September 2024 by Simon Chan
Salesman is knowledgeable of products. Never push sale to high end products.
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September 2024 by Bob McFarland Jr
Great group of people to work with in purchasing our ES350. Everyone from the salesman, financing and tech support, you couldn't ask for a better team. Thanks everyone.
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September 2024 by Vandana Bhindwallam
From start to end Terri is an awesome person to work at Germain Easton location.
we had a very smooth and positive experience. She goes over and above to make sure her customers are happy and get what they are looking for.Thanks Terri!
Love driving my Lexus!!
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September 2024 by Mark
Purchased a 2020 GX460 (used) from Germain Lexus of Easton. Sales professional was Shea (Butter). First impressions of the dealership upon pulling in: awesome. Super nice looking facilities, well kept, staff all looked professional. I'd literally never been in a Lexus dealership before and it is clearly a step or two above the non-premium brand dealers. Shea was friendly and engaging and respectful of my time. I felt I got a good price for my trade and I was pleased with the price of the new GX as well. Financing was relatively quick. I believe I was all in for 3.5 hours and I walked in off the street without having contacted the dealer in advance; time includes test driving and evaluating the GX by crawling around under it and kicking the tires. I had enough time left in my day off to hit some trails on the way home... and the Lexus is an off road sleeper beast. I've been a bit of a "car hoor" here lately so here's to hoping I stop buying and selling and trading vehicles; but if I don't, I'll be back to see Shea again.
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September 2024 by April Gerkin
I have nothing but great things to say about Germaine, Lexus Of Easton, Michael, Preston and Shane Kitts made my purchasing experience amazing. This is the best car buying experience I have ever had. The 450H RX used F sport was in great condition and the price was right. Shane and his group made sure everything was done to put that vehicle in the best shape possible for my new ownership. I have new faith in customer service and a quality sales experience at a used car dealership. I highly recommend Germain Lexus Of Easton as they go above and beyond for their customers.
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September 2024 by Michael Fruhling
Jordan Hall was very helpful throughout the entire process. We have purchased multiple Lexus vehicles from Germain over many years. Always a pleasure to work with the dealership .
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September 2024 by Hayden Hunt
Had an excellent experience! Preston was helpful from the minute I stepped onto the lot to the second I left. He showed me every option in my price range and criteria, and when we finally narrowed it down to a GX460, he ensured I got the deal I wanted and made everything incredibly smooth.
If you’re looking for someone who isn’t going to hound you on the lo and will help you every step of the way, go see Preston!