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March 2024 by Heather Kreimer
Do not buy a warranty they no longer honor exchanges for equal or lesser value. They just told me they changed their policy right after I bought a new wired Xbox 1 controller and a PS5 that if anything happened I can only exchange for pre-owned or refurbished. I did not get warranties to get a previously broken then fixed or used item. The Polaris location clerk was of no help and neither was corporate. Their warranties are a joke anymore and will not be purchasing from them again. Will also let me friends and family know not to shop there too!!!
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December 2023 by liam
Absolutely horrible the one gay lady is the rudest person there, also was taking personal calls the whole time not helping at all.
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December 2023 by Matthew Edwards
Purchased a Meta Headset online for pickup from this store. When I picked up the headset the manager was insistent that she wrap it up in multiple bags so it “wouldn’t get damaged as I carried it in the mall”.Didn’t find out until I got home that she gave me an opened and used headset.I tried to exchange it the next day, however, the manager stated that she wouldn’t exchange the product because it had been opened—by her!When I called the customer service number, twice, to see what could be done they hung up on me both times.Pretty obvious now why GameStop is a garbage company that is on its last leg.I would recommend spending your money elsewhere.
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December 2023 by Kayla G
I just had the most amazing experience at GameStop Polaris! I purchased a game that did not work out and it had to be returned. Moo and Tyler were super fantastic! They were compassionate, educated, caring and took care of everything for me. I’ve never had such an incredible experience. Will definitely be back! GameStop! They deserve a raise!!!
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October 2023 by Cori Reese-Corona
Not really a good experience to walk in to 3 employees more focused on being on their phones and talking to each other than actually greeting and seeing if people need help.
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August 2023 by Justin Glick
Everything is overpriced an the employee's were just sitting behind the counter on their phone
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June 2023 by Dentron 432
I usually give great reviews but nobody has answered the phone two days in a row. Was checking to see if you had an Xbox 360 controller. It might be because of faulty phone lines or something just wanted to let you know.
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March 2023 by tien vu
I love this goofy place. I almost never buy anything from here but it’s basically become a ritual to come here every time I go to the Polaris mall. Games are regularly price (as expected) and there’s nothing super special about GameStop except for the fact that there’s a lot of games.I do remember as a kid when there used to be displays like Wiis and Wii Us you could play on, but, I don’t think those will happen again and I’m surprised this hasn’t gone out of business. Still love it though.
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December 2022 by Michael Laughlin
Still the same old Game Stop you remember
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August 2022 by J
Overall a good store with nice employees, however I was told by an employee that the manager buys up all of the funko chases when they get them in. I feel like that is unfair. Buying 1 a week is fine but to buy all of them up at once? Kind of shady.
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May 2022 by Stephen Hoff
The person who helped me was amazing!I was in asking about PS5 and she gave me the heads up that they were having an event later that week.She was very informative on all of my inquiries and also gave me guidance on when I should come in.That weekend I went back and arrived about an hour early.What she had told me was not a lie! And now thanks to her, I have my very own Playstation 5!!!!!!!!!Please excuse the baby toy in the foreground... they are everywhere these days lol.
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April 2022 by Carey Bryant Jr.
My girlfriend and I had a great experience for the first time being at a GameStop out of town, it was a great atmosphere and the young lady that was working accommodated me accordingly, I saved a great deal of money and also spent allot. We will definitely come back.
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February 2022 by Zachary Heuer
Super helpful and always can find something I want if what I went there to get is not in stock
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January 2022 by Chiknarise McFro
Not bad for a GameStop. I forget why it's the Devil and my Son will disown me for shopping there but the guy who rang me out was clearly a gamer and quite friendly with an awesome fro.
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January 2022 by Madison Shultz
They will put empty joycon boxes out just for you to wait 10 minutes in line to tell you they are out. Here's an idea, take them off the shelves then!
