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January 2024 by Tierra J. Hummons
Sad to see the store permanently close, but I am loving the sale.
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November 2023 by Rebecca Walton
I hadn't shopped Forever 21 in a long while and decided to give 'em a go again. As a brand, they're decent (I like the styles and variety), but this particular location has made my last few experiences rather difficult by not having open fitting rooms. It's quite a distance from me, so having to return items after discovering they don't work out once home is a bit tedious. I think I'll resume my Forever 21 hiatus.
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September 2023 by Sarah Bartczak
My daughter loves shopping here and the clothes are great ! However, why aren’t fitting rooms ever open? We’re supposed to buy multiple sizes and then go home and try them on and make a second trip to the mall and return what we don’t like or doesn’t fit? Inexcusable, this is a clothing store.!!
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August 2023 by Cindy Kountz
We were in town just visiting, so this was the first time in this store. My daughter went around and we picked out clothes and rather than searching the store for the dressing rooms, we went to the cash register to ask where they were located and she informed me, oh they're closed today. Just today? It was about 6pm. They should put a sign on the door so people don't bother wasting their time looking at items. I wouldn't bother coming here.
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July 2023 by Daniela Giuliani
They close their fitting rooms for no reason. My daughter picked up some outfits and after spending time choosing what she wanted to try we found out that the fitting rooms were closed. Both the employee and the manager that we asked about this were super rude and their excuse was that they had to close earlier so they could take care of the returns. I suggested that next time they could put a sign or close the store instead of making the customers lose their time and they both started yelling at us. Probably you should try hiring adults instead of these teenagers who have no respect for the customers. I amNever coming back to this store again.
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June 2023 by Marquetta Rattler
They always have some cute stuff. If you are thicker than a Snickers the store at Polaris has a section dedicated to us full and fun girls. Love you or no one else will happy shopping...
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June 2023 by julie pack
First and last time here. Ordered online for store pick up. Took 14 days to get the store to tell me they had the items after receiving shipping confirmation. I kept calling both 800 number and store and nothing. Finally emailed that they had the order for pickup. I went in, stood at the pickup counter, and was totally ignored by the cashier right next to me. Even when she was between customers, she would look at me but never helped me. Finally someone else came up and said she was new and not trained on pick-ups yet. She couldn't at at least address me, or get someone on her walkie talkie to help? The girl that came up to help me, couldn't find my order anywhere in the bins. She spent about 5 minutes checking the back and finally found it. No apology for any of the wait time (but did tell me to have a nice day). The whole process was WAY to much work and a waste of time. I won't be back.
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February 2023 by Lily Grace Productions (Pepe The King Prown)
This store has the best staff I've encountered for a retail store. (I have been in multiple times.) Always friendly and very helpful.The store has two levels. If the escalator later isn't working, there is an elevator in the men's section.The layout is beautiful.Again the staff ladies! Thank you so much for your hard work keeping the store neat and always being a kind to the anxious ladies.Five stars because this is a five-star place.?
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February 2023 by Iris Nunez
Forever21 has been one of my top stores ...... but recently I was shopping online order about $100 and something plus of outfits on November (ship to the store/store pickup) for Christmas that never arrived so I have to go into the store and spend another $100 on the same items I had order a month ago the store couldnt cancel my order so to this day Im still waiting to receive my money back or the items I have called but havent had luck .... if anyone could help
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January 2023 by Brian Norrid
I ordered a sport black jacket for my engagement and forever 21 pulled through within days Oh she said YES..TYSM
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December 2022 by Niobe White
Sounds so cool I'd love to actually go to this fabulous store it has the cutest outfits for almost adults and actual adult girls
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December 2022 by Annie
This is my go to place love it customer service they always go above and beyond
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October 2022 by Ari N.
I ordered this beautiful mini dress. Black with white neck white end of the sleeves. Washed it once following the care instructions to the letter only to find out the black fabric dyed and completely ruined the white parts. Contacted customer service and they said the don't do returns of used products. Contacted them again and they told me to send an email with pictures and explaining the situation and someone would get back to me from 3 to 5 business days with a resolution. They blocked my account and no matter what I do I can't access the app or the website. I basically lost my money in a dress I only got to wear ONCE. Horrible and disgusting. Nobody ever got back to me.
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October 2022 by Ashley L.
I went to apply about a few weeks ago. I later got a call that the head lady wanted me to come in for a second Interview. I came in at the exact time she wanted me there, only for her not to show up and I stood around waiting for at least 20 ish minutes only for my application to be missing they asked me to fill out the application again and I had no problem doing it. I was then told to go into the back room which I must say was filthy! Papers everywhere, drinks on the dirty table just filthy. A worker gave my application to the stylist/ girl who puts the clothes together or something like that irrelevant in my opinion. She was the one who was going to interview me the kind worker told her "will you mind interviewing her" which then the stylist made a face at her because of the question WHILE she was on her phone ordering her Starbucks. May i say it was COMPLETELY RUDE AND UNPROFESSIONAL. The worker left the paper on her desk and I was sitting there for about 10 minutes waiting to get Interviewed. She was still on her phone! Whoever hired her really needs to talk to her. So unprofessional.
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August 2022 by Sarah Lee
One of the cleaner F21 stores I’ve been in with a well organized presentation which I know takes A LOT of work when you’re juggling messy customers and all the behind the scene tasks. Kind staff too. :)
