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November 2023 by Alex Sousa
horrible i couldn’t even find it
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June 2022 by Les R.
Great Macy's and fun location. Friendly and courteous employees. The mens cologne counter folks come at you like sharks and are a bit aggressive but still really nice and friendly. Who doesn't want to close that sale but it can be frustrating at times and I find myself dodging the area. I do Love this store and love watching for sales. They tend to have the best selection. Even have bought a few nice suits here but the Polo section and everyday clothes is where I spend most of my shopping time. The have a great houseware section, luggage and bath towels area too. My favorite Macy's in Columbus and love to shop here. I even order at times by the app and do the in store pick up. Great service and you can even park in the Fenlon Square garage and enter directly to the second floor of the store.
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April 2022 by Alexandrea Wheeler
The employee helping us “couldn’t find” any of the shoes we wanted in the back. They couldn’t even find the match to the display in which there were at least 5 of the same display shoe in the back in my size. Meanwhile, they could easily find the lady’s shoes that she needed help finding in the same brand and color that we were looking at and continued to help her find what she needed easily even though we approached the employee 15 minutes before the other lady showed up. We also asked if they could find someone else to help us find the match to the display shoe, they said there was no one that could help us and we had to walk out without purchasing anything.
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March 2022 by Tyann A.
I really like shopping in this Macy's store. It is usually clean and well kept, so it is easy for you to find items. They have some great sales. Their sale racks are always full, so you can easily find some great name-brand items for sometimes ¼ of the original cost. They also have a great shoe selection and the staff is friendly.
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December 2021 by Narciso Eduardo R.
The worst Store I have been in the USA. The staff is always angry and they are not willing to help you at all. There is a big difference into how to read the discount signs and they are not the same as in any other store. The staff in the corner for the ladies department is the worst of all. I think I will never even bother asking a question to them because the response is predictable and wrong. I am surprised someone has not done something to improve this. Kudos to the ladies in the perfume area, that staff is actually nice.
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December 2021 by Melissa B.
Tony and I were doing some Christmas shopping in Columbus Ohio and we dashed into Macy's looking for something for his mother I love the larger department stores because they take my mind to happier memories shopping with my grandmother when I was a child. Especially at Christmas time with the decorations and music. Everything Bright, clean and shiny. The noise, the people and the escalators. Even at 57, I am still a little timid around them. We looked at several items but in the end couldn't find exactly what we wanted. Lovely Large store, helpful friendly staff, definitely going back when needed and in the area.
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November 2021 by Brian R.
Terrible place, all Walmarts. Tried their premium service like Amazon and was the worst!!!! Slow service, terrible customer service. Stay away from them!!!!!!!
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August 2021 by Dre C.
I was checked out by Maureen and she made a huge fit of taking the security tags off of all my clothes so she did an exchange for someone BEHIND me before she checked me out, she was also rude to my children. I do not plan on returning to this place.
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August 2021 by Hanna K.
I have shopped at this Macy's on many different occasions and each time the customer service has been exceptional. I'm greeted and given assistance if I need help finding something. This is my go to store!
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June 2021 by Chibi S.
This review is for shoe department. The pleasant shopping experience. I was pretty impressed that stuff's attentiveness and friendliness. I was looking for my sandals and a girl approached me and helped me to get my size. When I was waiting for check out, another girl approached me and helped me for check out. Good teamwork! I will definitely go back to buy my shoes!
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March 2021 by Tamia Redd
Lol no selection of shoes unless you’re a 50 year old highschool science teacher. All comfort no fashion
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March 2021 by Desiree W.
I love going to their shoe department. They always have a great selection of shoes. But Mohammad is why I'm leaving this review; he is the most positive, happy and helpful person I've ever met in sales. Every time I go there is in a pleasant mood and will get me any shoe I want. He also is amazing at multitasking and always gets everything correct too. Give him a bonus or a raise or better yet PROMOTE HIM! You won't be disappointed
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December 2020 by carlos dean
Web site don't work
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June 2020 by Bev B.
If I could give a zero rating I would. Can't get any online shopping help. Call customer service is s waste of time because no one answers the phone "due to COVID-19 " what a joke!! Can't print a return label. I'm done shopping here. Worst customer service ever! As soon as I get my credit for this return I'm deleting the ap on my phone and closing my card.
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May 2020 by Bois T
Great store! Many selection
