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April 2024 by Krista Lackey
Great service! Delicious drink!
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April 2024 by Nick Garver
Went in for a drink and donut and when leaving i grabbed some napkins (like everyone does) then the Woman manager here just flipped out on me and asked me do I really need that many napkins.... ( I had literally 15 napkins ) and she goes into the back and is saying so loud " I'm done with customers who think they can take whatever they want " POOR SERVICE AND COMPLETELY RUDE MANAGERS.... THE EMPLOYEES WERE EVEN LAUGHING AT HER SAYING SHE ACT LIKE THIS OFTEN (I WILL POST HER FULL NAME ON NEXT REVIEW AFTER I SPEAK WITH GM
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April 2024 by Char Maye
We entered the store , the staff did not acknowledge us . They were just staring at us and waited us to start ordering food. One Indian guy and 3 women working around that time , Sunday morning. We had a terrible feeling towards the staff.
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April 2024 by Tara O'Brien
This dunkin is the fastest I've been to and always gets my order right.Special shout out to Sulany (I'm sorry if I spelled it wrong!) For always been so sweet and cheerful even in the mornings!
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March 2024 by Chanda Sok
I m originally from Boston Massachusetts where WE RUN ON DUNKINS, and this was the first store to open in Columbus and this is how you represent Dunkins? You outta be ashamed. This is the bagel with cream cheese I received and I watched the man put the cream cheese and asked for a little more and told me if I wanted more that I should have asked for extra. Mind you one of my bagel was not even covered. Then made me pay $2 extra dollar for a little side of cream cheese. Horrible service!!!
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March 2024 by Haley Adams
Used the app to pick up my online order and the doors were locked. The man inside yelled at us to go through the drive through but we didn’t have a car bc we live a couple blocks away and walked. He finally agreed to bring our food to the door. The bagels were the wrong kind and they gave us no cream cheese my boyfriend went back in the car for them to correct it and no one wanted to help him all they did was retoast the bagels we already had (which now they’re burnt) and gave us a side of cream cheese. The churro donut also tasted at least 3 days old. VERY disappointed we used to love coming here.
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March 2024 by Ashley P
Awful. More than once I have placed mobile DINE IN PICK UP and the doors are locked. The staff is rude and refuses to be helpful. I have had multiple bad experiences here. Drive thru only and I don't have time to sit in that line. When inside is not an option then turn it off in the app!! Definitely worth driving to the other side of Broad Street to go to the better Dunkin over there. Always a great experience there!
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February 2024 by Mercedes Salem
Really bad when you wait in line 15 minutes, have no oat or almond milk and now I'm stuck in this concrete lane! Real bad!
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January 2024 by Taylor Nightingale
This place is trash. They are so rude and they’re always out of everything. And apparently everything is always broke down. Just save your money and go
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January 2024 by Ms. Renee
I stopped here yesterday and loved the quick service, friendly smiles and hot fresh food! This will be my new Dunkin’ location! Bethel rd need to take notes! Kudos to the workers working Friday around 3:30pm.
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December 2023 by Grampio
Came through the drive through to try and order something and this is the interaction:Employee: go ahead with your orderMe: give me on sec I'm looking for somethingEmployee: you can go ahead with your orderMe: give me one secEmployee: hello???Me: (yelling into com) I said give me a sec man I'm lookingEmployee: no you didn't say anythingMe: I did 3x nowNow I'm irritated and pull up to the window. When I pull up I see 3/4 employees looking at the drive thru window laughing. Then he comes to the window and puts his arms in the window and holds his head up like Indian cross style arms with one hand holding his head upEmployee: (same guy) comes to windowMe: you the one taking orders?Employee: yesMe: don't tell me something I know I said 3x. If you can't hear, get the coms and stuff fixed. Y'all have hot Carmel macchiatos?Employee: you have to order back there (at the intercom)Me: bet, I got you. (Drives off somewhere else)And this is coming from the white guy with the long gotee with a hair tie pulling it together....If this is the treatment this place gives people. I'll never come back again and I'll spread the word give people.
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December 2023 by Gianella Luckett
10:50am 12/15/23 Drive Thru guy literally argued with me on my simple order . I had coffee and hash browns… honestly wanted to drive away bc i was scared he was going to spit on my food. I will never come back to this location they never have donuts either. it’s the Lincoln Village location. You are better off driving an extra mile to the other W broad location
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December 2023 by Christopher Boatman
I wanted a refund and nobody in the store knew how to do that. I don't know what to do... I left the store without my money and without receiving a product
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December 2023 by Curtis Hendricks
The man behind the counter was awesome and did a great job. The prices are about average for donut shops. It would be nice if they had had more selection of their munchkins available (10 of one kind, about 20 of the other. They were missing a few other kinds). I understand it was almost 11a, but I miss the days of donut shops caring what's available.
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November 2023 by Tammy Dow
I ordered Literally 2 of the same exact drinks Iced Spiced Cookie coffees, they were made completely different but the big kicker was the lady I spoke to refused to make fix the drink all she had to do was add the 4 cream I asked for in the first place, how hard would it have been to fix it and yesterday the coffee I ordered was awful as well. The customer service at this place is absolutely ridiculous!!!
