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February 2024 by I’m Just Bloggin
Ordering online is a total scam. They don’t like to give you a refund even though you send the shoes back unworn but lie and say I’ll get my refund in 7-10 business days. Well it’s been a month. When you call customer service it’s always with a representative that doesn’t speak English well. That’s probably why I haven’t got my refund yet because they kept sending me a email saying “thank you for your order”. I didn’t order anything, I ask for my refund on the shoes I returned back!
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December 2023 by Peg Martin
I tried 2 times to order a pair of men's slippers. I had a 35% and a 10% coupon to use together. My order was automatically canceled both times. Very frustrating! Never got the slippers!
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June 2022 by Seth M.
It is fundamentally important to me to be fair. Previously, I was upset because, after a horrible accident, I cannot drive and get to a store. Was told by a lady at Corporate that DSW did not have people onshore in the U.S. Who could take my credit card? I was told I had to give the card to someone off shore. Or put it in on line That is incorrect. They were able to have someone in the U.S. take my card.
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January 2022 by Bob Nerino
I've tried several times to contact customer service and and get any response from a actual person and I've contacted corporate office and get nothing but disconnected
