-
November 2023 by Rick Cullison
Avoid this place at all costs! Our 2018 Hyundai was stolen and recovered but in wrecked and in overall, terrible shape inside and out. We had it here for 3 months and was notified that the car was finished. As soon as we arrived, we noticed several warning lights on the dash, they said it was detailed (it was not) and several other issues (back hatch wasn’t working properly, breaks were messed up, etc). Two more weeks go by and they said it was completed. Again, more issues. Another week goes by and we’re told it’s completed. Still more issues. The manager was rude and implied that my wife was bringing issues up that were previous to the car being stolen. They keep it for another week and a half and I receive a call that the car is finished but they’re waiting on a check that was issued to me and was cashed (a mixup from my insurance company sent the check to their former parent company) and I would need to bring the $4000 check before they could release the car and implied like I did something dishonest. My insurance company corrected the issue quickly and we finally after over 4 months and several trips back and forth to their shop, we received our vehicle. It’s still making a strange noise when merging right (they told us it’s from them putting one new tire on that is different from the other 3) which we will take to a different shop to get a second opinion. I will never do business with Great Lakes Collision Center ever again and will probably never buy a car from Dennis Hyundai because of this experience.Services: Tires
-
October 2023 by Randy Stites
Horrible customer service. Bought a white Hyundai and paint has been peeling since I bought it. Came in to get an appointment and was told they were backed up for the next 12 months. Will not be doing anything involving cars at this location again.
-
September 2023 by Adelaide Appiah
This place has been TERRIBLE to me! My car has been with them since June 15th and it is August 29th. They fixed the part two weeks ago but still will not release the car to me because it still needs to be detailed. it has been in line for a detail for two weeks now. Last Friday i called for a status and was told it was ready. I uberedall the way there (40mins) only for my car to still be in HORRIBLE shape. They told me it would be complete the following Monday and it still is not ready. I have been without a car and ubering for this time. They had no loaners to give me. I have been fed false information and have literally been inconvenienced, myself and my family for two months now. Furthermore there is nothing they are willing to do for me. PLEASE do not take your car here. They are the worst. I just want my car returned.
-
July 2023 by Nathaniel
My car was Kia-boyed and, after having used the service department in Dublin numerous times over the last decade, I figured I’d go through the dealership for this. Because, surely, they’d be able to get parts faster and would want to do a good job for a loyal customer and crime victim (due to Hyundai/Kia’s corporate negligence). Instead, I was pressured to agree to an already-too-lengthy timeline and there was no offer to have my ready-to-steal car towed in the meantime—meaning I had to keep it in a friend’s garage to keep it from being stolen again. But I figured they couldn’t be the only body shop dealing with a tight supply chain and it must be tough for everyone.I was told they would take my car in 12-19 days. On day 19, having received no communication, I began calling and leaving at least voicemail per day (sometimes with the service department, too, to try to get some outside help). Finally, about 8 days in, I was given a direct line (by the service department). I finally got somebody on that direct line three days later and, guess what—they hadn’t even started the process to get my car the necessary parts. Having already run out my 30 day insurance rental, I asked for the manager (first time in my life) and was sent to another voicemail box.At no point did I receive a call back from anyone. When I did speak to somebody on the two occasions, they weren’t helpful and, in the end, their negligence will have left me without a car to drive for several weeks/a thousand dollars in rental fees.I finally gave up and called Germain and immediately (and politely) was referred to CarStar and they’ve been fantastic—helpful, proactive, detailed, and cordial. And their timeline is half what I’d been told by Dennis.If only I’d checked out the more recent Google reviews before wasting a month. There’s clearly a problem and nobody seems to care that it’s fixed.Go anywhere else—it can’t possibly be worse than Dennis Collision Center.
-
July 2023 by Jenna Slonaker
I wish ZERO stars was an option. AVOID this place at all costs!! Customer service is HORRENDOUS! Good luck getting a call back.Service: Steering & suspension repair
-
June 2023 by Chris Peer
My recent experience with Dennis Hyundai was poor.6 cars in 30 months have been bought by myself, my children, my employees from Dennis Hyundai.The communication was poor at bestStepping up to the plate for the customer was non existent. I didn't feel at any time that you were looking out for my interest. I constantly felt I had to demand services or communication that should be standard every day.The first time we really needed you beyond basic services - you dropped the ball.Fortunately - there are other options.You have lost our future business.
-
June 2023 by Cooper Captures
I went here this morning to see about some minor scratches on my car (that were made by me). I worked with Jon, and he was completely transparent with me. He offered multiple ways to go about handling the scratches, and even offered me a free buffering! I did business with this location a few years back and will continue to bring my car here for these such things.Service: Painting
-
June 2023 by Nan Grimm
Completed the work as parts would allow. Fast, friendly service and have taken most of my cars here over the years.
-
May 2023 by Morgan McCarthy
My husbands car has been here for over a month with barely any communication. It’s been 3 weeks since we’ve gotten any updates, you cannot get anyone on the phone no matter what time of day or how many times you call. We will never be using this place again, I cannot stress how horrific their customer service and communication is. I’m considering just showing up in person to see if there’s anyone who actually works here anymore because there sure isn’t anyone ever available to answer their phones.
-
April 2023 by Adrian Obrien
They did a good job on the collision damage. Can't even tell it was there. They lose a star however for being impossible to call them.
-
March 2023 by Eric VanSickle
I purchased my car at Dennis Hyundai and was well taken care of so when I needed body work done for that vehicle I wanted it done by the dealer. That was a big mistake. They never return phone calls or provide updates. They never provided me with an estimate on how long it would take. They have had my car over a month and not a single returned phone call or message from them.
-
February 2023 by Brittany Grzebien
This place was recommended by my insurance company. I would not recommend them to my worst enemy. It is IMPOSSIBLE to get a hold of anyone over the phone no matter when you call or how many times you call. They’ve had my car for over 35 days which was the quoted time we were given. Again no communication from them with any update on what’s going on. Do not use this location!!Service: Body & Trim
-
February 2023 by Cody
The biggest crooks that you will ever have work on your car! I’ve contacted them for over 2 weeks and no response from any of the “managers”. Please save your money and go elsewhere!
-
August 2022 by Amanda Lowder
I have been a loyal Dennis customer for almost 15 years. I was in an accident and decided to take my car to Dennis for the repair since I bought it there. Their customer service is an absolute nightmare to deal with. I have had to call 5-6 times over the course of hours on multiple occasions just to get ahold of someone for an update on my car. I received a call in the morning and informed my car would be done that afternoon and they would call and give me an update. I never received a call and couldn't get ahold of anyone at all in the collision department about picking up my car. DO NOT TAKE YOUR CAR HERE.Service: Body & Trim
-
August 2022 by Brandon Himes
Had I known just how horrible this place was to make some pretty simple repairs to my car, I never would've went here.
